I am having trouble with Microsoft Outlook 2003. Everything was
working fine until I decided to change my email address. My default
email address was email1@site1.com. I removed this email address and
added another one. All the servers are correct because I entered the
same information into Outlook Express and have not had a problem.
My problem with Outlook is, is that my email is not being downloaded.
I have to check it alternatively throught a mysite.com/webmail. The
weird part is, is that I can send email through Outlook, but for some
reason, it will not recieve.
I uninstalled a million times, edited the registry a million times,
and reinstalled a million times.
This is very frustrating and I have no idea what to do. Of course, I
could stick with Outlook Express, but since I paid $300 for Office
2003, I would like Outlook to work.
Thanks so much for your help and good luck.
PS, I am a college student and didnt have too much money to give. I am
sorry. Ironically, I am a computer science student.
Thank you so much,
CM |
Clarification of Question by
silic0nsilence-ga
on
05 Aug 2005 20:04 PDT
BTW, this was a pop3 account.
|
Request for Question Clarification by
nenna-ga
on
05 Aug 2005 20:08 PDT
Could you possibly be working offline? To check this, simply look in
the lower, right hand corner of your Outlook screen. It will either
say "connected" or "offline". Can you tell me what it says?
Nenna-GA
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Clarification of Question by
silic0nsilence-ga
on
05 Aug 2005 20:19 PDT
I'm pretty sure It's connected. It doesn't say online or offline
anywhere. Just, Send/Recieve Complete.
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Request for Question Clarification by
nenna-ga
on
05 Aug 2005 20:28 PDT
If you look in the lower right hand corner of the Outlook 2003 screen
(right above your taskbar clock), there should be a drop down box with
these choices:
Download full items
Download Headers and Full Items
Download Headers
On Slow Conenction Only Download Headers
Work Offline
Make sure work offline is not checked. Does that solve your problem?
Nenna-GA
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Clarification of Question by
silic0nsilence-ga
on
05 Aug 2005 20:28 PDT
I am positivie it is connected.
I can send mail. I just cannot recieve. All the servers are correct.
Everything works in Outlook Express.
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Request for Question Clarification by
nenna-ga
on
05 Aug 2005 20:32 PDT
I have a lot of trouble with the bosses at work somehow changing their
Outlook 2003 to work offline and then they complain to me about not
receiving their emails. That is always the first thing I check. A
majority of the time, it corrects the problem. However, you state
that you have created a new account, completely deleting your old one,
including the personalized settings you may have had, including
automatically sending and receiving emails. This is the only other
thing I can think of (i'm no computer genius but I try!)
By default, Outlook does not automatically check for new e-mail
messages. You can manually check for new e-mail messages as often as
you want by clicking Send/Receive on the Standard toolbar or you can
set it up so Outlook manually does this for you.
1. On the Tools menu, point to Send/Receive, point to Send/Receive
Settings, and then click Define Send/Receive Groups.
2. Select the group that contains the e-mail account that you want to
regularly check for messages. (If you only have one email address, it
will automatically revert to ?all groups?)
3. Under Setting for group "all accounts", select the Schedule an
automatic send/receive every x minutes check box.
4. Enter a number in the minutes box.
5. Click Close.
6. On the Standard toolbar, click Send/Receive. (This is the only
time you need to click the Send/Receive button. After this, it will
do it automatically.)
If this helps, let me know and I will post it as an answer. If it
doesn't, leave the question open and hopefully another researcher will
be able to help!
Regards,
Nenna-GA
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Request for Question Clarification by
sublime1-ga
on
05 Aug 2005 20:38 PDT
CM...
You've noted using Outlook Express since Outlook has failed
you. This makes me wonder which program is now set as the
default email client.
To check this, open Internet Explorer, and go to the menu
bar up top. Go to Tools -> Internet Options -> Programs
and see which program is set as the default email client.
Let me know where this takes you...
sublime1-ga
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Clarification of Question by
silic0nsilence-ga
on
05 Aug 2005 20:40 PDT
Yes, unfortunately this didn't help.
I have a feeling it is going to be a lot more complicated.
A fine challenge for any computer nerd.
Thanks anyway Nenna!
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Clarification of Question by
silic0nsilence-ga
on
05 Aug 2005 20:42 PDT
sublime1,
Microsoft Outlook is set as the default email client.
It seems like I am going to have to do a clean install of Windows XP
to get this problem fixed.. It's extremely frustrating.
Anyone else have any ideas?
Thanks anyway sublime1!
|
Clarification of Question by
silic0nsilence-ga
on
05 Aug 2005 22:07 PDT
For the record, I did try the following:
Uninstalling, and reinstalling Outlook.
Exporting my account settings from Outlook Express to Outlook 2003.
Uninstalling, deleting registry and personal folder files, and reinstalling.
Restarting computer several times.
Also to clarify the problem,
I am not able to recieve mail from pop3 accounts using Outlook 2003. I
recently removed my old pop3 account and added my new pop3 account to
find out Outlook is sending email messages I compose, but not
recieving ANY mail.
I have used the same account settings using Outlook Express and am not
having any problem.
Thanks for anyones help!
|
Request for Question Clarification by
sublime1-ga
on
05 Aug 2005 22:17 PDT
CM...
Don't do anything as radical as reinstalling XP. It simply can't
be anything that complicated.
This page by Diane Poremsky, president of CDOLive LLC and a
Microsoft Outlook MVP, looks promising:
http://www.outlookpower.com/issues/issue200411/00001431001.html
sublime1-ga
|
Request for Question Clarification by
sublime1-ga
on
05 Aug 2005 22:26 PDT
Here's a related article by Diane:
http://office.microsoft.com/en-us/assistance/HA011879881033.aspx
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Request for Question Clarification by
sublime1-ga
on
05 Aug 2005 22:28 PDT
Oops...those are about not being able to 'send'.
Never mind.
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Clarification of Question by
silic0nsilence-ga
on
05 Aug 2005 22:30 PDT
sublime1,
Thank you for the links. I read them both completely. However, I am
having no problem what-so-ever sending mail from my pop3 account, It
is receiving where I am having the problem.
Thanks alot.
Anyone else have any ideas?
|
Clarification of Question by
silic0nsilence-ga
on
05 Aug 2005 22:30 PDT
sublime1,
Ha, no problem. It happens.
|
Request for Question Clarification by
sublime1-ga
on
05 Aug 2005 23:15 PDT
CM...
I wonder if, in putting in your new email address, you
somehow created an additional .pst file. You might want
to search your system for .pst files and see if you have
more than one that is not labelled 'archive'.
Outlook can only receive mail from one .pst file, and you
may need to instruct it as to which one it is. This page
on Microsoft may be helpful in sorting out your account(s):
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx
See 'Delivering messages to the previously used .pst file'
near the bottom.
sublime1-ga
|
Clarification of Question by
silic0nsilence-ga
on
06 Aug 2005 06:23 PDT
sublime1,
Yes, I tried this already. I searched my computer for PST files and
deleted all of them. I then uninstalled Outlook because it would not
respond without them. I reinstalled and am still having problems.
Thanks again sublime1.
Anyone else have any ideas or have had this problem?
|
Clarification of Question by
silic0nsilence-ga
on
06 Aug 2005 06:47 PDT
This is a very odd problem. If no one has any ideas, perhaps someone
may have a program or idea that will allow me to remove Outlook
COMPLETELY from my system.
Remember, I tried uninstalling several times.
|
Clarification of Question by
silic0nsilence-ga
on
06 Aug 2005 19:47 PDT
Hey everybody.
After countless hours of work, I figured out the problem.
Thanks to nenna, sublime1, and angelkissed2198 for all your help!
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