Greetings!
Since we don't know what happened before this error condition popped
up, I'm posting the two most common causes of getting stuck at the
GoBack startup screen. Please read the whole answer first, to
determine which may apply to you. If neither apply, or neither work,
please ask for an answer clarification before rating my answer.
And, on to the answer:
GoBack creates an entry to the MBR (Master Boot Record) during the
installation. It does this so you can access the GoBack features even
when you cannot boot up to Windows.
To remove GoBack from the MBR, so you can re-load the operating system
or re-image the drive with the Restore or Recovery CD, you must boot
with a Windows Startup disk in the floppy drive. When you get to the
a:\ prompt, type the following command and hit the enter key: FDisk
/MBR
This command re-writes the MBR; it takes the GoBack entry out and puts
the default Windows boot loader back.
As soon as the a:\ prompt returns you can remove the floppy and reboot
to the hard drive to confirm that the GoBack Boot Screen no longer is
continually looping.
From the GoBack FAQ:
http://www.roxio.com/en/support/roxio_support/goback/goback_top_support_notes.html#GB3
This condition generally happens when you have formatted the drive or
restored the drive from a recovery disk. This replaces the contents
of the drive, but does not remove the GoBack boot record from the MBR.
And, the 'fdisk /MBR' operation is not going to erase any further data
from your harddrive - it simply places a Windows boot record in the
first few sectors of the hard drive.
However, if this is *not* the case, and you have not formatted the
drive, and your situation looks more like this:
"After the BIOS runs the P.O.S.T (Power On Self Test) and the GoBack
boot screen appears, the blue bar on the boot screen disappears and
ôPlease wait...ö appears on the GoBack boot screen. The boot process
stops at this point and there is no hard drive activity, either
intermittent or constant." and you are running:
- GoBack 2.1x and 2.2x Standard and Professional
- Windows 95 OR
- Windows 98 OR
- Windows Me (GoBack 2.2x ONLY)
This is caused if you or some application has recently changed the
system clock to an earlier time and GoBack is adjusting the time
stamps in the GoBack history file (GOBACKIO.BIN). This adjustment can
take a significant amount of time depending on the amount of history
currently in the GoBack history file. If you become impatient and you
reboot the system during this GoBack time stamp adjustment, the
computer can reboot and freeze the system at ôPlease wait...ö on the
GoBack boot screen.
GoBack, because of the reboot that took place during the time stamp
adjustment, is now in a confused state and the boot process will not
proceed until GoBack is forced out of the MBR (Master Boot Record).
RESOLUTION
Reboot the system and after the BIOS runs the P.O.S.T and prior to the
GoBack boot screen appearing hold down the CTRL+ALT keys and tap on
the G key. The timing is VERY IMPORTANT and it may take a few tries
before you receive a message from GoBack asking if you would like to
force GoBack to unhook itself from the MBR. To perform the force,
press the F key. You will then receive a message stating that GoBack
successfully unhooked itself and your system should boot back into
Windows without further issue.
Once back on your desktop in Windows you will be prompted that GoBack
is currently disabled and asked if you would like to re-enable it. You
are free to re-enable GoBack at this point if you wish to, or on every
boot up to Windows you will be prompted with the choice to re-enable
GoBack. You may re-enable GoBack at any time after you have performed
the above force instructions without issue. This issue has been
resolved in GoBack 3.x versions.
From the GoBack FAQ:
http://www.roxio.com/en/support/roxio_support/goback/kb_articles.html#_Toc12861783
I hope this answers your question; if you need further information,
please ask for a clarification, and please include the version of
GoBack, what OS your computer is running and any specific error
messages you get.
Search Stragegy:
"go back " recovery software
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