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Q: Installing Google Desktop on my computer (simple methods have not worked) ( No Answer,   4 Comments )
Question  
Subject: Installing Google Desktop on my computer (simple methods have not worked)
Category: Computers
Asked by: publius74-ga
List Price: $5.00
Posted: 27 Aug 2005 21:44 PDT
Expires: 26 Sep 2005 21:44 PDT
Question ID: 561328
How do I install Google Desktop?  For some reason, whenever I go to
install the new version of Google Desktop, it says that it has to
restart my computer.  It does so and then nothing happens.  I
double-click the Google Desktop Setup file and it does the same thing
over again.

Some background:  I had Google Desktop Search on beforehand, but I was
unable to use Add / Remove Programs to uninstall, so I followed
Google's help and manually uninstalled it.  The files are still
resident on my HD.  Don't know if this is the problem.

One thing I do know is that if I don't get this solved and soon (I've
sent about four different emails to Google, but always get automated
responses that do nothing), I'm going to have to download the new MSN
desktop search.  Please help stop this madness!

Thanks,
Jamie

Clarification of Question by publius74-ga on 28 Aug 2005 09:42 PDT
Clarifications of what I've done already:

- tried the following: 
http://desktop.google.com/support/bin/answer.py?answer=12354&topic=210
http://desktop.google.com/support/bin/answer.py?answer=14124

- deleted all Google Desktop Search registry entries

- have not deleted the program files because it says that it could
make your system no longer work (is this true?)
Answer  
There is no answer at this time.

Comments  
Subject: Re: Installing Google Desktop on my computer (simple methods have not worked)
From: niles-ga on 30 Aug 2005 13:26 PDT
 
You may have something such as a deep preserver which resets the
computer to however you preseved it as everytime you restart the
computer so you can never get any viruses if so you should turn it off
under an administrator account and then try agian.
Subject: Re: Installing Google Desktop on my computer (simple methods have not worked)
From: publius74-ga on 30 Aug 2005 13:29 PDT
 
Interesting... any suggestion on where the deep preserver would be so
that I can turn it off.  I have, by the way, the following other
programs installed (in case any of these include this feature):
- McAfee Anti-Virus
- ZoneAlarm
- Microsoft Anti-Spyware (or whatever the name of that program is)
Subject: Re: Installing Google Desktop on my computer (simple methods have not worked)
From: coolayush-ga on 23 Sep 2005 06:09 PDT
 
you should delete the program files and then reinstall google desktop
Subject: Re: Installing Google Desktop on my computer (simple methods have not worked)
From: publius74-ga on 23 Sep 2005 08:16 PDT
 
Unfortunately, I tried deleting the program files and reinstalling... no luck.

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