mudbug...
I own a copy of VuePrint....great little program.
By clicking "Help" and "About" in the program, this
message is displayed:
"You can get support, upgrades, and answers to Frequently
Asked Questions (FAQ's) from Hamrick Software using the
World Wide Web at:
http://www.hamrick.com/
"If you don't have access to the World Wide Web, you can get
this same information via e-mail. Send a message to
"support@hamrick.com" with the word "help" in the subject
of the e-mail message. You will received an automated
response that contains instructions for obtaining this
information via e-mail."
"We try to respond to all e-mail within one working day, but
we don't provide telephone support. At this time, e-mail
support is only available in the English language."
It's not clear from your question if your serial # is not
working when you try to enter it in the program, or if
the program, which has that serial #, is not working.
If it is the former, Hamrick has a page about non-working
serial #s here:
http://www.hamrick.com/rep.html
which states:
"If you received a serial number but it doesn't seem
to work, could you first check the date on your
computer? It's suprisingly common that the date is
set to 1980 or 2099, and this keeps the serial
number from working.
If you're using Windows, you should also make sure
that your registration database isn't corrupted.
You can do this by running regedit.exe in the Windows
directory. If it reports an error, then contact
Microsoft about how to get this repaired. If you're
installing on Windows NT/2K/XP, make sure you're
using the Administrator account."
"If you try all this and your serial number still
doesn't work, please send an e-mail to
support@hamrick.com containing the non-working
serial number and the e-mail address you used
when you first registered. Please note that if
you don't have a valid VueScan or VuePrint serial
number, then it isn't possible to obtain a
replacement serial number by e-mail - use the
form below instead."
If the serial # is not the problem, but rather the
program itself, you can probably just re-install
the program, and upgrade it in the process. The
current version available for download is 7.7,
March 19, 2002, and is available from this page:
http://www.hamrick.com/upg.html
You should be able to use your current serial #
on the upgrade, if you registered a previous version.
VueScan is a separate program, and is available here:
http://www.hamrick.com/vsm.html
The current version is 7.5.44.
If the program(s) is/are not working properly, and
you don't want to re-install/upgrade to a newer
version, Hamrick's support page is here:
http://www.hamrick.com/sup.html
and outlines the following procedure for requesting
troubleshooting assistance:
"You can report a problem or make a suggestion for
improving VueScan by sending e-mail to
support@hamrick.com with a subject of "VueScan
Problem Report" or "VueScan Suggestion"."
"A problem report should begin with:
1. The operating system you're using
2. The version of VueScan you're using (check that it's the latest)
3. The scanner you're using
4. A brief description of the problem
5. Things you've already tried to solve the problem
The problem report should then have a detailed,
step by step description of the procedure you
use to reproduce a problem. Each step of the
procedure should itemize a single option change,
a single mouse action, or any other single action.
The procedure must have these first 5 steps, and
be of the form:
1. Delete vuescan.ini
2. Run VueScan
3. Turn on "Files|Output log file"
4. Exit VueScan
5. Run VueScan
6. (do the steps to reproduce the problem)
7. Exit VueScan
Be sure to attach vuescan.log to the problem
report along with the _exact_ procedure that
was used to produce the log file."
Searches done, via Google:
vuescan
://www.google.com/search?num=50&hl=en&lr=&ie=UTF-8&oe=UTF-8&q=vuescan&btnG=Google+Search
vueprint
://www.google.com/search?num=50&hl=en&lr=&ie=UTF-8&oe=UTF-8&q=vueprint&btnG=Google+Search
If you need further assistance before rating this answer,
please feel free to post a request for clarification.
sublime1-ga |
