Google Answers Logo
View Question
 
Q: IE error message ( Answered,   0 Comments )
Question  
Subject: IE error message
Category: Computers > Software
Asked by: docbea-ga
List Price: $15.00
Posted: 04 Sep 2005 13:55 PDT
Expires: 04 Oct 2005 13:55 PDT
Question ID: 564248
Can anyone decipher this error message that appears whenever I close
IE? There are no oher symptoms. I have IE 6.0, SP2 with Win XPpro:

iexplore.exe · Application Error
The instruction at ?0x02924213? referenced memory at ?0x02221238? The
memory could not be ?read?
Click on OK to terminate the program

Thanks.
Answer  
Subject: Re: IE error message
Answered By: sublime1-ga on 04 Sep 2005 18:52 PDT
 
docbea...

There are several possibilities as far as resolving this problem.
Essentially the message is saying that some other process has the
memory at that location locked, thus making it unreadable, and
interfering with IE's shutdown process.

This possiblity is discussed in this post on Experts Exchange, by
sunray_2000, in the Accepted Answer:

"If this is happening predictably it could be:
  1. a bad memory module.
  2. A conflict with another dll or ocx control trying to compete
     for the same memory area."
 
"If you have Dr Watson running and trapping errors, you can gain
 some additional insight into what is happening at the 'moment of
 impact'"
http://www.experts-exchange.com/Databases/MS_Access/Q_20809500.html


This article in the Microsoft Knowledge Base notes that the error
message you're receiving was a problem with IE 5.5 and earlier,
but this would not seem to apply to your situation. For the sake
of clarity though, are you using Microsoft's Java Virtual Machine,
or a Sun Java Virtual Machine? If you are still using Microsoft's
I would recommend uninstalling it and using the Sun machine, and
seeing if that makes a difference:
http://support.microsoft.com/default.aspx?scid=kb;en-us;189063


Another possibility is some form of malware, particularly one
which is interfering with your Winsock LSP stack. It would be
helpful if you could download HijackThis (HJT), run it on your
machine, and post the log back here so that I can see if this 
might be the case. This sort of situation is documented on the
following thread, also at Experts Exchange, which also suggests
another way to isolate the program which is causing the conflict
with IE. You might want to try this before using Hijack This:

Go to:
"Start --> run --> Type in 'msconfig' and press 'Enter'
 goto Startup tab
 Disable all the applications there except anti-virus.
 Reboot the machine and check if the issue continues.
 If not, then enable one at a time in the same startup
 tab and find the application or process that might cause
 this at startup"
http://www.experts-exchange.com/Web/Browser_Issues/Q_21103256.html

HijackThis is available here, for free:
http://www.spywareinfo.com/~merijn/downloads.html


Due to the ambiguous nature of trying to fix computer
problems at a distance, please don't consider that your
question has been answered until the issue has been 
resolved or we've done all we can.

Please do not rate this answer until you are satisfied that  
the answer cannot be improved upon by way of a dialog  
established through the "Request for Clarification" process. 

sublime1-ga


Searches done, via Google:

"The instruction at" "referenced memory at"  "The memory could not be read"
://www.google.com/search?q=%22The+instruction+at%22+%22referenced+memory+at%22++%22The+memory+could+not+be+read%22

"The instruction at" "referenced memory at"  "The memory could not be
read" iexplore.exe
://www.google.com/search?q=%22The+instruction+at%22+%22referenced+memory+at%22++%22The+memory+could+not+be+read%22+iexplore.exe

"closing IE" "The instruction at" "referenced memory at"  "The memory
could not be read" iexplore.exe
://www.google.com/search?q=%22closing+IE%22+%22The+instruction+at%22+%22referenced+memory+at%22++%22The+memory+could+not+be+read%22+iexplore.exe

Hijack This
://www.google.com/search?q=Hijack+This

Request for Answer Clarification by docbea-ga on 11 Sep 2005 17:46 PDT
This is not really about a clarification. Actually your answer is far
more thorough than what I got from Microsoft, Registry Fix, or my own
perusal of Experts Exchange. But a couple of days after I posted my
question this eror message disappeared. What I had done in that period
seems entirely unrelated. Since things were seeming slower, I had
burned two CDs worth of photo albums and deleted them and also emptied
Recycle Bim. Since that was all, it looks as if the error somehow
corrected itself. Let me know if you have nay ideas about this and
then we can close.

Clarification of Answer by sublime1-ga on 11 Sep 2005 19:57 PDT
docbea...

I'm pleased you found my answer thorough and instructive,
if not immediately practicable, and I'm glad the error
seems to have resolved itself.

As far as deleting the files you burnt to CD, I can't
see where there would be any connection with the way
IE shuts down, or that those files could create any
conflict with memory IE is attempting to access.
Since they are passive files, and not active files
such as executables like .dll and .ocx files, they 
would not be accessing memory, and competing with IE
for memory, just by virtue of being on your hard
drive.

The same reasoning applies to files which were in
the Recycle Bin. I can see no likelihood of a file
in the trash bin maintaining any connection to 
active memory.

I'd assess the disappearance of the error message
as a happy coincidence. Hopefully it will remain
absent, but if it should re-appear, the suggestions
I offered may yet prove useful.

Best regards...

sublime1-ga
Comments  
There are no comments at this time.

Important Disclaimer: Answers and comments provided on Google Answers are general information, and are not intended to substitute for informed professional medical, psychiatric, psychological, tax, legal, investment, accounting, or other professional advice. Google does not endorse, and expressly disclaims liability for any product, manufacturer, distributor, service or service provider mentioned or any opinion expressed in answers or comments. Please read carefully the Google Answers Terms of Service.

If you feel that you have found inappropriate content, please let us know by emailing us at answers-support@google.com with the question ID listed above. Thank you.
Search Google Answers for
Google Answers  


Google Home - Answers FAQ - Terms of Service - Privacy Policy