Request for Question Clarification by
sublime1-ga
on
12 Sep 2005 15:54 PDT
alisca...
The message you're getting does seem to indicate a problem
with your connection to the internet, and these can be
tricky to diagnose at a distance, so I'll start a dialog
with you by way of the Clarification feature before I
post anything as an official Answer.
You note that your emails are OK, but you don't say if
you're accessing emails with an onboard program like
Outlook Express (OE), or if you're accessing webmail at
a website.
If you're using OE, you can have a poor connection and
still receive emails, since the program only checks for
emails every 10 minutes or so, and your connection may
be intermittent.
It would help to know what Operating System (OS) you're
using, but I may be able to get you started anyway. It
would also help to know what kind of connection you
have with the internet (modem, DSL, cable), and what
company is your ISP (Internet Service Provider).
When you find this happening again:
Go to Start -> Run, type in cmd and hit Enter.
In the black dialog box that opens, type ipconfig /all
and hit Enter.
Take note of whether you have an IP address and DNS servers
listed. Notice the numbers given for Default Gateway.
Type in ping and a space followed by the numbers for your
Default Gateway, and hit Enter.
In the four responses, take note of any times greater than
10ms (milliseconds), or any failures (timed outs).
Try the same test with a well-known site which is normally
easy to access:
Type ping www.google.com or www.yahoo.com and hit Enter.
Look for any large numbers or 'timed outs' in response.
If your connection seems good after all this, try your
browser again with a site like Google. If you get the
error message again, it may be that your browser has
been hijacked.
You don't say if you have an AntiVirus program installed.
If you do, run it and see what it finds. Other useful
programs are AdAware and Spybot Search and Destroy:
AdAware:
http://www.lavasoftusa.com/software/adaware/
Spybot S & D:
http://www.safer-networking.org/en/index.html
If you don't have an antivirus program, you can use
Trend Micro's online scan. The also have an online
spyware scan:
http://housecall.trendmicro.com/
Obviously, you would need to connect with these
sites and accomplish the downloads and scans within
the brief period when your browser is still working.
It will also be interesting to see if either the
downloads or scans are interrupted after the usual
5 minute period.
Let me know what you learn from all this, and
where it takes you...
sublime1-ga
