We are building an online contact manager for our sales agents. The
programmer just added a form to send email from the contact record to
a prospect. Great!

The form automatically sends a copy of the email to the sales agents
email address and email client (which exists outside of the online
contact manager: gmail, outlook, yahoo, etc.).

Another thing that happens is, the email is recorded to the notes in
the contact manager for the given prospect to which the email was
sent. Great!

The Problem:

A return email from the prospect will go to the sales agents regular
email and not the contact manager because there is not an email client
built in.

I want a full fledged online email client built into our contact
manager database so both outgoing and INCOMING emails can be attached
to given contacts in the database. I'm just wondering if any 3rd party
online email clients exist out there that we can customize and program
into our online contact manager?

Dear Jimmo-ga

If your sales team is willing to go online for all their mail, 
here's a free open source solution you can use.
http://neocodesolutions.com/

Many webhosts also offer Horde as an online e-mail tool
http://www.horde.org/

And also SquirrelMail
http://www.squirrelmail.org/

I believe that all of these are open source projects
that you can incorporate into your system.

Please don't ask me how, or for technical details. I am not a programmer. 

But my webhosts have usually included one, or all three, 
with my sites. And that has let me travel anywhere in the
world and access my mail. In privacy. I don't use public e-mail
systems like Explorer's or Yahoo's or such for sensitive business
communications.

All let you set up filters, and folder and other parameters.

Of course, you can always arrange for your sales force to use
something like Eudora on their computers, which allows them
to set up any number of personalities/identities/e-mail
addresses. They can receive the mail and filter it into
specific mail boxes based on criteria you establish - and
to respond with the appropriate e-mail address. 

I have hundreds of filtered boxes on my incoming e-mail. 
And since I have many e-mail addresses, via Eudora, I can 
respond using any of them. 

In addition, using Bcc (blind carbon copy) you can set it up
that their responses are also automatically copied back into
your database, even if they are not using their online e-mail 
system. 

Does that help?

Best wishes

Your TaxMama-ga
http://www.eudora.com/

As per i know there is no such tool available.

The problem on your behalf can be solved using following, that
whenever a mail from a prospect arrives you should do the following
things :

1. Attatch a LISTENER with the mail server for specified account.
2. whenever a mail from a prospect arrives, use that notification to
fetch the mail and add it to the contact manager.
here you can resend it to the intended recipient.
but the system will have some assumptions with it.

let me know which technology are u using here.

i m sure that i can help u with further solution.


regards n good day 
ashish

As per i know there is no such tool available.

The problem on your behalf can be solved using following, that
whenever a mail from a prospect arrives you should do the following
things :

1. Attatch a LISTENER with the mail server for specified account.
2. whenever a mail from a prospect arrives, use that notification to
fetch the mail and add it to the contact manager.
here you can resend it to the intended recipient.
but the system will have some assumptions with it.

let me know which technology are u using here.

i m sure that i can help u with further solution.


regards n good day