My home computer, Dell HP2350 runing XP Pro, freezes whenever I try to
load a PDFfile or run Acrobat.  This has gone on for several months,
but prior
to that everything worked fine.  I've tried everything I could think
of--uninstalled all Adobe products, loaded the latest version 7.0,
tried using Professional 6.0 which I have at work.  I run Norton
anti-virus and always keep the definitions up to date.

My question is: What strategies can you recommend to analyze this
problem other than paying Adobe a customer support fee for their help?

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Request for Question Clarification by pafalafa-ga on 20 Sep 2005 18:56 PDT

pdf files eventually seem to freeze up every system I've ever worked
on...it's a shame, but I haven't yet found any solution to it.

As a workaround, you might try to open the Adobe program first, before
actually opening a pdf file.  That seems to alleviate 90% of the
freeze-ups.

Give it a try, and let me know how it works.


pafalafa-ga

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Clarification of Question by bob10-ga on 20 Sep 2005 20:20 PDT

Thanks, but as I indicated, this happens whenever I try to load a PDF
or run Acrobat from the program.

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Request for Question Clarification by clouseau-ga on 20 Sep 2005 20:31 PDT

Hi Bob,

Most often,but not always, freezing in Acrobat has to do with "stuck"
pdf temp files.

Do a search for acr*.tmp and delete all you find. If some are not
deletable, reboot and try again.

See if this helps at all with your problem.

-=clouseau=-

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Clarification of Question by bob10-ga on 21 Sep 2005 03:05 PDT

clouseau-ga.  Thanks, but no acr*.tmp files found.

There is a free option that uses very few resources and never freezes
my computer as Adobe did:
"Foxit Reader":
http://www.foxitsoftware.com/pdf/rd_intro.php

To download it:
http://www.foxitsoftware.com/pdf/pdfrd.zip

Try it, it works great!!

When you say you didn't find any acr*.tmp, you probably didn't use the
advance setting and search the hidden folder.
Forget about the search.  Just go directly to the "documents and
settings/%youraccount%/local settings/temp", see how many acr*.tmp you
can see under there.
Note, the local setting directory is a hidden directory.  So better
click tools->folder option->view->advance settings->Hidden files and
folders->show hidden files and folders.  You can apply to all folders
or just to the current one.

Thanks, qyanchen-ga.  I had 56,000+ acr*.tmp files.  Deleting them did
the trick.  Your comment helped me implement the successful suggestion
by clouseau-ga.