Printer : compaq ij1200
computer: compaq presario SR1230NX
os : XP
The printer was working fine with my old compaq computer which was
runing os Me.The printer was working also fine with my new cmpaq
computer with os XP.
I had to back up my system to the factory setting through system
recovery with compaq techsupport-on the phone-.After that, the printer
stopped printing any document.Oh before , it prints printing test
,clean nozzles, and aligne cartridges.But now, it seems printing but
the paper come out blank. I bought new cartridges, still no black on
white.I installed and reinstalled the original CD many times ,no
luck.I disconnect and connect the USB cable still no luck.I restarted
the computer still no luck. trouble shooting option didn't work.compaq
techsupport give up with this problem.Furthermore,they don't have
techsupport department for this printer.compaq or HP website doesn't
have a new software for this printer to work with XP.But,but it was
working with XP untill i buckup my computer.the printer is set as
default in LP1 port,I tryed also USB port,no change.
Im not that good in computer.If you want to walk me through any steps
to fix this problem,please make it very easy and clear.I appreciate
any help and thanks. |