I am looking for an independant assessment of the strengths &
weaknesses of the two CRM solutions Salesforce.com & salesnet.com

Does one exist?

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Request for Question Clarification by pafalafa-ga on 04 Oct 2005 06:38 PDT

t4see-ga,

Are you lookng for assessments of the companies, and their business
strategies?  Or are you looking for assessments of particular CRM
software products?

I've found a number of articles and books that offer pretty detailed
overviews of the companies themselves.  But the ones I've found focus
mostly on the strengths of these two enterprises, offering them up as
CRM success stories.  I haven't seen a heck of a lot on weaknesses.

Let me know a bit more about what you're after here.


pafalafa-ga

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Clarification of Question by t4see-ga on 04 Oct 2005 07:08 PDT

This question is all about comparing the two CRM software products.

T4SEE

Hi! Thanks for the question.

I was able to find the following independent reviews of these two
products showing their strengths and weaknesses.


Eweek
Salesforce.com: http://www.eweek.com/article2/0,1895,1602611,00.asp 
Salesnet.com: http://www.eweek.com/article2/0,1895,1602615,00.asp 

PC Magazine
Salesforce.com: http://www.pcmag.com/article2/0,1895,1612103,00.asp 
Salesnet.com: http://www.pcmag.com/article2/0,1895,1612118,00.asp

Infoworld
Salesforce.com: http://www.infoworld.com/article/05/01/07/02FEcrmhosted_4.html 
Salesnet.com: http://www.infoworld.com/article/05/01/07/02FEcrmhosted_3.html 


Search strategy used:
Reviews ratings comparison salesforce salesnet crm 

I hope these links would help you in your research. Before rating this
answer, please ask for a clarification if you have a question or if
you would need further information.
                                                          
                              
Regards,                              
Easterangel-ga                              
Google Answers Researcher

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Request for Answer Clarification by t4see-ga on 11 Oct 2005 07:13 PDT

I have seen the PC Mag stuff before. What I am really trying to
compare is the FUNCTIONALITY of their software offerings NOT the
TECHNOLOGY, SERVICE etc.

I hope I am helping with this clarification

Terry

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Clarification of Answer by easterangel-ga on 11 Oct 2005 07:28 PDT

Hi again!

In your clarification with my colleague pafalafa-ga you mentioned that
you want a comparison between these two software products. The three
articles I mentioned (I included the PC Magazine links since you did
not state that you've already seen them) compares them both in
technology and in functionality.

In your new clarification you mentioned that you don't want them
compared as to their technology and service but with their
functionality. However, these three components are tightly integrated
together and there is no way separate them with web based CRMs like
these.

Example: In Eweek's review of Salesnet, it says te following:

"One thing Salesnet does particularly well is enabling users to open
multiple windows at the same time. This will make it easy to find
contact information while simultaneously updating a task, for
example."

"Although it is possible to edit the fields and layout of some
elements, such as contacts and deals, we wish the system provided more
flexibility. For example, windows frequently were too similar to one
another. Customers can change the design of the windows, but that's
more work than they should have to do."

The author mentions the functionality but had to also mention the
technological short falls since function and technology is closely
knit here.

Salesnet.com: http://www.eweek.com/article2/0,1895,1602615,00.asp


The articles I presented I think presented these elements in great
detail and comparison.

I hope that my clarification provides a clearer understanding of my
choice of articles in my answer.

Thanks again!

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Request for Answer Clarification by t4see-ga on 11 Oct 2005 08:54 PDT

You are completely correct, I was more looking for a fuctionality
comparison tick list. I know I wasn't clear in my question, hey,
that's my problem.

What I have is 50% of what I need but I guess I'll have to live with it.

Thanks

Terry

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Clarification of Answer by easterangel-ga on 11 Oct 2005 15:07 PDT

Thanks t4see-ga for your kind understanding!

The three resources I cited are really the only ones out there I found
with some semblance of detailed comparison. It would be good though to
keep an eye on the write-ups that salesnet and salesforce will
generate from the independent media.

Thank you.

Good answer, unfortunately I asked a poor question for my need. 

Hey that's not easterangel's fault.

Not connected with your question.. still you might want to check out
http://www.opencrx.org, 100% free CRM software.. no cost.. and has
everything you can possibly imagine ;)

As a regular user of Salesforce I have found it to be brilliant. They
have thought of absolutely everything