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Q: What program is this icon from? ( Answered,   1 Comment )
Subject: What program is this icon from?
Category: Computers > Graphics
Asked by: freakfarm-ga
List Price: $5.00
Posted: 19 Oct 2005 15:15 PDT
Expires: 18 Nov 2005 14:15 PST
Question ID: 582303
I have a photoshop file (psd) on my desktop, and it's icon was changed
somehow to one I've never seen before. It is a cupped hand with palm
up, and a mouse sitting in the hand with the top of the cable cut off.
I can't attach the file here to show you, but I'm hoping that the
description I've given is enough.

I'd like to know what program this icon is from. I haven't installed
anything recently. I'm concerned it came from some kind of virus,
spyware, etc.

Request for Question Clarification by sublime1-ga on 19 Oct 2005 16:10 PDT

You can identify the source file for the icon by right-clicking
on the icon and selecting Properties. On the Shortcut tab, click
on the Change Icon button and, by default, you should see the 
name of the file from which the icon was derived, as well as the
path to that file.

Let me know where this takes you...


Clarification of Question by freakfarm-ga on 19 Oct 2005 16:35 PDT
I've checked the properties of the file in question and there isn't a
shortcut tab at all. It is a photoshop document, and the tabs are:
general, photoshop image, caption, keywords, credits, origin, summary.
I've also gone into each tab and searched for any info about the icon
that would show a path, but there is nothing there.

Any other suggestions?
Subject: Re: What program is this icon from?
Answered By: denco-ga on 19 Oct 2005 16:46 PDT
Howdy freakfarm-ga,

The icon you reference is associated with Microsoft's "Remote Assistance"
program.  Here is the icon, in the context of a remote assistance setup.

"How to use remote assistance in Windows XP"

"To send out a request for help / support, to send an 'Invitation for
Remote Assistance', select from the Windows Start-menu : 'Programs' /
'Remote Assistance' ..."

If you go to "Start" and then "Programs" the "Remote Assistance" icon
and program should appear right under your "Outlook Express" entry.

If you need any clarification, please free to ask.

Search strategy:

Personal knowledge.

Google search on: "remote assistance"

Looking Forward, denco-ga - Google Answers Researcher
Subject: Re: What program is this icon from?
From: sublime1-ga on 19 Oct 2005 18:20 PDT

You checked the file's properties, which must be because you
have the actual file on your desktop, and not just a shortcut.
To accomplish what I was suggesting, you'd need to create a 
shortcut to the file. Then right click on the shortcut and 
proceed as I outlined.

From what denco-ga has found out, it seems your .psd files
have somehow become erroneously associated with the Remote
Assistance program. If you need assistance with correcting
this, open a new question. You can ask for me by including
my name in the subject line.


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