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Q: Downloading itunes 6 (problems with browsers?) ( Answered 5 out of 5 stars,   1 Comment )
Question  
Subject: Downloading itunes 6 (problems with browsers?)
Category: Computers > Internet
Asked by: crom654-ga
List Price: $17.50
Posted: 23 Oct 2005 18:26 PDT
Expires: 22 Nov 2005 17:26 PST
Question ID: 583988
How can I download itunes 6? I am directed to this page:
http://www.apple.com/itunes/download/
But when I go there I don't see any links or buttons to press to
download it. It does not download automatically.

More details
This is true of Firefox 1.07 and IE6

I also have a problem whereby netflix.com does not properly display
itself... some tabs are missing. It looks fine, but, there are clearly
missing tabs at the top.

I ahve javascript and java enabled. popups are not blocked

I have mcaffee Security centre which is doing some things I don't
understand, but I have the same problems with itunes and netflix even
when I disable it.

I have xp home

Thanks!

Clarification of Question by crom654-ga on 23 Oct 2005 18:29 PDT
Also, if it helps, it's a Dell, dude... A new one.

Request for Question Clarification by sublime1-ga on 23 Oct 2005 18:49 PDT
crom654...

Odd. I have no problems in Mozilla, Opera or IE6.
There is a kind of frame on the left side of the page,
with a blue background. There's radio buttons to pick
your operating system, a box to enter your email addie,
some boxes to uncheck if you don't want to receive a
newsletter and updates, and a button to press to start
the download.

The URL of the frame is a secure one, so I wonder if
it's a security setting that's keeping you from seeing
it. See if you can load this URL, which is the URL for
that specific frame in which the download is negotiated:
https://swdlp.apple.com/cgi-bin/WebObjects/SoftwareDownloadApp.woa//wa/getProductData?localang=en_us&grp_code=itunes&returnURL=http://www.apple.com/itunes/download/

If you're unable to see that frame, I would bet on a 
security setting being the issue. If you're not able
to see it, would it satisfy your interests in asking 
this question if I made the program available to you 
at another URL, or is it that you want to resolve the
issue of not being able to see the full contents of
the page?

Let me know...

sublime1-ga

Clarification of Question by crom654-ga on 23 Oct 2005 19:13 PDT
The link worked, thanks! I'm downloading away as I type. 

The fee is yours, but I'll give you another 15 if you can tell me how
to fix this. How could it work for both IE ant Firefox?
Answer  
Subject: Re: Downloading itunes 6 (problems with browsers?)
Answered By: sublime1-ga on 23 Oct 2005 19:54 PDT
Rated:5 out of 5 stars
 
crom654...

I'll go ahead and post what I gave you as an answer. You can
always tip me the extra if we manage to figure out the rest
of it.

------------------------------------------------------------

Odd. I have no problems in Mozilla, Opera or IE6.
There is a kind of frame on the left side of the page,
with a blue background. There's radio buttons to pick
your operating system, a box to enter your email addie,
some boxes to uncheck if you don't want to receive a
newsletter and updates, and a button to press to start
the download.

The URL of the frame is a secure one, so I wonder if
it's a security setting that's keeping you from seeing
it. See if you can load this URL, which is the URL for
that specific frame in which the download is negotiated:
https://swdlp.apple.com/cgi-bin/WebObjects/SoftwareDownloadApp.woa//wa/getProductData?localang=en_us&grp_code=itunes&returnURL=http://www.apple.com/itunes/download/

If you're unable to see that frame, I would bet on a 
security setting being the issue.

------------------------------------------------------------

Now, as how to resolve it, here's the interesting thing.
If you were able to load the frame and successfully download,
both browsers should also have been capable of loading the
frame as a subset of the main URL. Why it's showing up 
separately, but not as part of the composite page is a true
mystery.

The fact that the single frame URL opens suggests that its
failure to load as part of the full page has nothing to do
with a restrictive security setting or other browser setting.

Did the frame URL load in both Firefox and IE?

Please don't rate the answer until we've either reached a
solution for the remaining issue or are sure that we can't.
Rating the answer will preclude your ability to add a tip
at a later time.

sublime1-ga

Request for Answer Clarification by crom654-ga on 23 Oct 2005 20:13 PDT
Thanks!

Yep, the link comes up fine in both browsers...

Clarification of Answer by sublime1-ga on 23 Oct 2005 20:18 PDT
crom654...

The only other thing I can think of is that the page that won't
load uses css style sheets. There are some settings, e.g. in IE,
that would interfere with stylesheets, under Accessibility in
the IE options. This doesn't explain why Firefox would have an
issue with the same page.

Beyond that, the only other thing might be that the frame URL is
somehow timing out after the rest of the page finishes loading.
Is there any indication that there is still activity on the page
or that the browser is still trying to load something, or do you
get a clear indication that the browser(s) are "done" loading?

sublime1-ga

Request for Answer Clarification by crom654-ga on 23 Oct 2005 20:23 PDT
would it be better if I ask another question?

Clarification of Answer by sublime1-ga on 23 Oct 2005 21:01 PDT
crom654...

It wouldn't be any better as far as paying me, but it would
definitely open the question up to other researchers who may
have other ideas besides the ones I've come up with.

If that's the way you'd prefer to go, you can just rate this
answer to close the question, and post a new one. If the ideas
I've come up with aren't ringing any bells for you, then some
input from other researchers might be your best bet. I'm not
coming up with much besides what I've already noted.

sublime1-ga
crom654-ga rated this answer:5 out of 5 stars and gave an additional tip of: $6.00
Thanks, great job!

Comments  
Subject: Re: Downloading itunes 6 (problems with browsers?)
From: sublime1-ga on 24 Oct 2005 12:03 PDT
 
crom654...

Thanks very much for the rating and the tip!

Best regards...

sublime1-ga

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