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Q: Outlook Express 6 ( Answered 4 out of 5 stars,   6 Comments )
Subject: Outlook Express 6
Category: Computers > Operating Systems
Asked by: bigjim-ga
List Price: $2.50
Posted: 25 Aug 2002 17:56 PDT
Expires: 24 Sep 2002 17:56 PDT
Question ID: 58446
I am still looking for fixes for my slow to open(approx.1and1/2 min.)
O.Ex. 6.
I have already deleted unneeded files and compacted the others.I have
tried disabling the splash screen.I have tried M.S.'s answer(repairing
from tha O. S. install disk)None of these fixes have made it any
faster to open.Does anybody out there know how to fix this problem
without resorting to manual deletion and re-installation or using a
reg. hack?

Request for Question Clarification by snapanswer-ga on 29 Aug 2002 22:16 PDT
Have you had a chance to try the trouble shooting step I provided in
the comments?  I have placed an abbreviated version here in the
clarification request:

Temporarily change the location of your message store.  Before you do,
make a note on a piece of paper of where your current message store
folder is.
You should find that at: Tools | Options | Maintenance | Store Folder
If you then restart Outlook Express and it opens faster, we will then
know that there is a problem with one of you message folders.  Please
post your results so that a researcher can take it from there.

Clarification of Question by bigjim-ga on 30 Aug 2002 10:51 PDT
This clarification is in response to snapanswer-ga's reqeust for
clarification of fixes I've tried.(posted 8-29-02 @22:16 PDT)
                I tried moving my message store location as you
suggested and O.Ex. opened in about half the time it normally takes to
open.I hope that provides you with the info you need to further assess
my problem and help me find a fix.
                                    Big Jim
Subject: Re: Outlook Express 6
Answered By: snapanswer-ga on 30 Aug 2002 15:15 PDT
Rated:4 out of 5 stars
If it is now opening fast enough for you, you can try bringing copies
of folders into your new message store, one at a time, until you find
the one that is slowing things down.  If you are uncomfortable
handling this on your own, you may want to use the procedure outlined
in this Microsoft Knowledgebase Doucment:;en-us;Q313055

If it is not opening fast enough for you, and if you use a dial-up
connection, you can try disabling DNS in the dial-up adapter.  This is
described in the following Knowledgebase Document from Microsoft:;en-us;Q291650

If that does not change the behavior, you may need to look into
replacing your Imagehlp.dll file, as described in the following
Knowledgebase Document from Microsoft.  This is particularly worthy of
investigation if you use Network Associates or McAfee Virus Scan

The document above also details the Pstore fix, which you may need to
consider again.  I have not detailed it here, as I know you are
wanting to avoid Registry fixes.

Still, it is striking to me that it is only slow to open the first
time you open it each day.  Here's something else to try if you have a
broad band connection.  Before starting Outlook Express, launch your
web browser.  Surf a little to get that network connection nice and
warmed up.  Then launch Outlook Express.  If that's is it, it may be a
sleep setting on your network card.

I'm running out of ideas, but, if you post a clarification request
with new observations or questions, I will see if I can track down
additional information.

Good luck Big Jim.  This sounds like a very annoying problem.

Microsoft Search Terms:
Slow Outlook and Slow Outlook Express 6
bigjim-ga rated this answer:4 out of 5 stars
snapanswer-ga was very thorough in his asessment of my problem and
went out of his way to find several possible solutions to my problem.I
seriously doubt Microsoft would have come up with better solutions
even if I had used their outragously overpriced fee per incident
service.A virtual plethora of information at an extemely resonable
price.Thank You

Subject: Re: Outlook Express 6
From: sublime1-ga on 25 Aug 2002 18:53 PDT

Give this page a look and see if it
"brightens your Outlook"...  :);EN-US;Q271510

I realize it's about OE 5, 5.01 & 5.5, but
if I was you, I'd explore all options...

If it works, let me know...

Subject: Re: Outlook Express 6
From: bigjim-ga on 26 Aug 2002 11:23 PDT
This comment is in response to sublime1-ga's comment.
First of all,thanks fortrying to help.Unfortunately I could find
nothing on tha M.S. "knowledge base" that really applied to running
O.Ex. in XP.Unfortunately,according to M.S. IE6(outlook express)
cannot be uninstalled from XP.This was supposedly done to protect
adminestrators.A likely story.
   I realize I could physically unistall by going to C:/ and
deleting,but this seems a bit dicey being that if I.E.6 is not meant
to uninstall from XP,it may not reinstall correctly which could leave
me worse off than I am now.
   Hacking the reg. also seems a bit much(although a 2 line reg. edit
is one of M.S.'s solutions.With my luck it would work about as well as
their other solution(repair from the Xp install disk)which didn't work
at all.
   I'm afraid I may just be stuck with a slow to open O.Ex. It's only
really slow the first time I open it of the day.Maybe I'm lucky it
works as well as it does cosidering some of the nightmares I've heard
about other email clients.
   I would still however,welcome any help that anyone could provide.
                                                          Big Jim
Subject: Re: Outlook Express 6
From: harijs-ga on 27 Aug 2002 14:05 PDT
Perhaps you can try installing the IE6 Service Pack 1? It is about to
be released at any moment. I myself had problems with IE6/OE6 and a
beta version of the Service Pack 1 fixed them.
Subject: Re: Outlook Express 6
From: sublime1-ga on 27 Aug 2002 18:10 PDT

I agree with your concern about simply deleting the
program without cleaning the registry as well.
There are some programs which allow you to do this,
such as Fix-It Utilities Registry Fixer, which I've
found indispensible for uninstalling programs which
have no funcional uninstall. I simply delete them
and then run the Registry Fixer. It locates all the
non-functional registry entries (which show up in 
droves after you delete a program), and allow you 
to eliminate them from the registry safely. It's 
never failed me yet. Fix-It's homepage is here:  but it costs $.

On the other hand, Outlook Express has some of its
folders in strange locations, such as the location
for its Inbox, Outbox, and storage folders. On my
machine, these are in: C:\WINDOWS\Application Data\
Microsoft\Outlook Express\   You'd probably want
to save these .dbx files and integrate them into
your new installation, since they contain all your
mail and folders.

The Service Pack mentioned by harijs-ga sounds like
the safest bet, for now...

Subject: Re: Outlook Express 6
From: snapanswer-ga on 27 Aug 2002 21:54 PDT
This is one of those questions that is difficult to answer, unless
Microsoft or someone has a technical note about it (which I haven't

That would bring us to the realm of trouble shooting.  Here is
something to try:
Temporarily change the location of your message store.  Before you do,
make a note on a piece of paper of where your current message store
folder is.
You should find that at: Tools | Options | Maintenance | Store Folder

When you restart Outlook you will have an empty message folder, with
the exception of a default welcome message, perhaps.

Note if Outlook opened faster or not.  If it did, we know we have
trouble with one or more of your message folders.  If it was still
slow, we'll know it's something else in Outlook, either a corrupt
installation or a bad setting.

Post your findings and either myself or another researcher can try to
help you from there.

Good Luck... and hang in there.
Subject: Re: Outlook Express 6
From: debbi-ga on 30 Aug 2002 13:41 PDT
I had a similar problem and it had to do with the amount of messages
that were in the inbox. Do you have lots of messages (sometimes as few
as 100 but normally over 1500) saved in there? If you do you may want
to delete a lot of them.

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