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Q: Proven Methods to Increase Customer Satisfaction ( No Answer,   2 Comments )
Question  
Subject: Proven Methods to Increase Customer Satisfaction
Category: Business and Money
Asked by: msinquisitive-ga
List Price: $50.00
Posted: 31 Oct 2005 09:44 PST
Expires: 30 Nov 2005 09:44 PST
Question ID: 587085
In a B to C environment, what specific techniques or messages in
communication with customers have proven to increase customer
satisfaction with the company?  For example, for a company known for
great customer service and a high-quality product, does customer
satisfaction increase if the company calls to make sure that a
customer's order was successfully received and that the product is
functioning properly? Please provide scholarly research as well as
information generally available on the web.

Clarification of Question by msinquisitive-ga on 04 Nov 2005 07:50 PST
In the United States, though we are open to techniques that have
succeeded elsewhere.  Our customers speak the same language: English.
Answer  
There is no answer at this time.

Comments  
Subject: Re: Proven Methods to Increase Customer Satisfaction
From: alexandrej-ga on 31 Oct 2005 17:30 PST
 
Hi,

In wich country ? 

Does you consumers speak the same language as you ?


--
Alexandre Jaquet
Subject: Re: Proven Methods to Increase Customer Satisfaction
From: msinquisitive-ga on 01 Nov 2005 06:34 PST
 
In the United States, though we are open to techniques that have
succeeded elsewhere.  Our customers speak the same language: English.

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