In a B to C environment, what specific techniques or messages in
communication with customers have proven to increase customer
satisfaction with the company?  For example, for a company known for
great customer service and a high-quality product, does customer
satisfaction increase if the company calls to make sure that a
customer's order was successfully received and that the product is
functioning properly? Please provide scholarly research as well as
information generally available on the web.

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Clarification of Question by msinquisitive-ga on 04 Nov 2005 07:50 PST

In the United States, though we are open to techniques that have
succeeded elsewhere.  Our customers speak the same language: English.

Hi,

In wich country ? 

Does you consumers speak the same language as you ?


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Alexandre Jaquet

In the United States, though we are open to techniques that have
succeeded elsewhere.  Our customers speak the same language: English.