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Q: Tradmarks symbols ™ and ® are changing to question marks? for some Chinese users ( No Answer,   1 Comment )
Question  
Subject: Tradmarks symbols ™ and ® are changing to question marks? for some Chinese users
Category: Computers > Programming
Asked by: fiendiest-ga
List Price: $50.00
Posted: 15 Nov 2005 11:54 PST
Expires: 15 Dec 2005 11:54 PST
Question ID: 593348
Example:
Itanium®2 1.5GHz/4M/400MHz (MP)
changes to:
Itanium?2 1.5GHz/4M/400MHz (MP)

Technolgies used:
ASP web forms.
Javascript.
MSSQL 2000.

Only happening to some users in China.  Everyone "should" be using a
company standard build laptop with XP Pro SP 1.  I have not been able
to recreate it with any users yet, so I do not at what step it becomes
corrupt. It is being stored in the server as a ? so I know it is not
just a display problem.

Feel free to ask for more info.

Thanks,
Chris.

Request for Question Clarification by tutuzdad-ga on 15 Nov 2005 12:23 PST
What you are describing appears to be a known problem. Does this
article from Microsoft Support answer your question?

http://support.microsoft.com/kb/209596/en-us

If not, you might also examine these:
http://search.microsoft.com/search/results.aspx?view=en-us&st=b&na=82&qu=change+to+question+marks

Problems with viewing the symbols on the internet is also a known problem:

SYMBOLS TURN TO QUESTION MARKS
http://www.frontpagewebmaster.com/m-252917/tm.htm

Please let me know if this results in a solution or if it merely
educates you about this known problem.

Tutuzdad-ga

Request for Question Clarification by hummer-ga on 15 Nov 2005 12:54 PST
Hi fiendiest,

Does this help?

Q.  On my published web page I'm seeing question marks or other
incorrect characters in my text.
A.  Under Tools, Options, Web, change encoding to Unicode UTF8. This
is caused by using an unsupported character or formatting. So ideally
you just remove the formatting or character, and keep the default
encoding.
http://www.publishermvps.com/Default.aspx?tabid=30

Regards,
hummer

Clarification of Question by fiendiest-ga on 15 Nov 2005 13:36 PST
I am not using Front Page but this thread seems to be going somewhere:
http://www.frontpagewebmaster.com/m-252917/tm.htm


"The issue is between the host server and the character set and
langage meta tags for your pages.

I would tell you to do a mass search and replace for these meta tags,
but I know from experience that some versions of FrontPage will change
every symbol in your source code to an actual question mark during the
search and replace process.

It's safer to just fix this on each page -- one at a time. 

Right click on page > Page Properties > Language > Set "Page Language"
to "none" > Set "HTML
Encoding" to "Unicode (UTF-8)" > Save > Publish."

I use Visual Studio 2003 but do most coding by hand.
Is there a HTML tag that I can specify unicode or some World Wide safe format?
Currently my meta tag read this:
<meta content="JavaScript" name="vs_defaultClientScript">
and I have this at the top of the page:
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" >

Thanks,
Chris

Clarification of Question by fiendiest-ga on 15 Nov 2005 13:50 PST
I've added this line and will test it tonight with a Chinese user to
see if it has any effect:
<meta http-equiv="content-type" content="text-html; charset=utf-8">
Any other suggestions or questions to ask the user?

Thanks,
Chris

Request for Question Clarification by tutuzdad-ga on 15 Nov 2005 14:39 PST
Very good. Please let me know if it results in a solution to your problem.

tutuzdad-ga

Clarification of Question by fiendiest-ga on 16 Nov 2005 10:17 PST
Was not able to get a user in China to commit last night I will keep
trying and will let what happens.
Thanks, Chris

Request for Question Clarification by tutuzdad-ga on 16 Nov 2005 15:43 PST
Thanks for the update. I'll be here.

tutuzdad-ga

Request for Question Clarification by tutuzdad-ga on 22 Nov 2005 16:07 PST
Any news yet?

tutuzdad-ga

Clarification of Question by fiendiest-ga on 23 Nov 2005 08:47 PST
Tonight at 5PM PST I will netmeeting with a Chinese user and will let you know.
Thanks,
Chris

Request for Question Clarification by tutuzdad-ga on 23 Nov 2005 13:10 PST
Thank you very much for getting back to me. I will be here keeping watch.

tutuzdad-ga

Clarification of Question by fiendiest-ga on 28 Nov 2005 10:44 PST
I added the line 
<meta http-equiv="content-type" content="text-html; charset=utf-8">
to my live server and now when I pull SKUS from the server to a drop
down list even I get ? marks instead of ®.

Any ideas?

Request for Question Clarification by tutuzdad-ga on 28 Nov 2005 10:48 PST
No, sorry. Perhaps another researcher who knows more about the
technical problem will be able help you.

Good luck;
tutuzdad-ga

Clarification of Question by fiendiest-ga on 05 Dec 2005 21:31 PST
Problem seems to be solved by adding this line to every asp page:
<meta http-equiv="Content-Type" content="text/html; charset=windows-1252">

If anyone thinks they helped me obtain this solutions please reply
with a valid reason and I will pay.

Thanks,
Chris
Answer  
There is no answer at this time.

Comments  
Subject: Re: Tradmarks symbols ™ and ® are changing to question marks? for some Chinese u
From: mantulis-ga on 28 Nov 2005 11:22 PST
 
HI, definitely the problem should be with the encoding in your
document and user browser. You can make the test: use html/asp editor
which supports UTF8 encoding. for example notepad on windows Xp. Run
notepad, and paste this line: <html
xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; 

charset=utf-8" />
</head>
<body>
&reg;
</body>
</html>


Then save it. File>save as > "test.html" encoding - select UTF8. OK,
now open with Internet explorer. You should see "registered trade
mark" sign. If not - IN Internet explorer: View > Encoding > UTF 8. If
it is OK for the Chinese user - make sure you USE UTF encoding for
your files, and encoding for your database is set to UTF 8 too.

<?xml version="1.0" encoding="utf-8"?> etc.

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