Four major responsibilities of a receptionist:
(1) Answering the telephone.
The receptionist receives incoming telephone calls. The receptionist
not only routes calls to other employees but provides basic
information about the business (e.g., hours of operation) to customers
and other interested people. A receptionist may schedule appointments
for customers who request them by telephone. A receptionist's duties
also include relaying messages between callers and employees.
(2) Greeting visitors to the office.
A receptionist is usually the first person that visitors will
encounter when they enter an office. The receptionist's duty is to
greet visitors in a polite, pleasant and professional way.
Additionally, the receptionist alerts appropriate personnel that the
visitor has arrived and directs visitors when to wait in a reception
area and when to proceed to another area of the office.
Related to the receptionist's role as a greeter is the receptionist's
important position within the overall security of the office. While
the receptionist is not a security guard, the receptionist is in a
position to recognize unwelcome visitors and prevent them from
entering the office. This may involve simply asking unwelcome visitors
to leave, or, in more serious situations, calling for security
personnel or the police. In some situations, a receptionist may check
identification of visitors .
(4) Secretarial tasks.
When not performing other duties, receptionists typically perform
miscellaneous secretarial tasks. Duties will vary depending upon the
nature of the business and the availability of other personnel, but
may include light typing, receiving mail and parcels, sorting mail,
receiving faxes and email, sending faxes and email, data entry, and
filing. In some offices, receptionists may be called upon to make
travel arrangements for employees (e.g., scheduling of airplane and
University of Missouri-St Louis: Occupational Outlook Handbook:
Memphis Schools Vocational Tech Center:
CollegeView.com: Administrative Assistant - A Respected Career
Nationjob.com job listing:
Southwest Missouri State University: Receptionist job listing:
search strategy: receptionist, responsible, responsibilities, duties,
I hope this helps.