As often happens, the job proved to be more time consuming than
estimated. I had foreseen that reviewing about 90 banks I would obtain
at least 30 positive results. I could review 85, to obtain 32 positive
You'll have first the list of 32 positive results. Some of them
include a biographic excerpt, very few an email address.
To find the banks of each western state, I used mainly the AAAdir
Directory for US (http://www.aaadir.com/states.jsp ) and alternatively
the Business Line's bank directory for US
considering only banks (as opposed to credit unions and trust services
firms). I tried to filter the banks original for each state (as
opposed to those for having branches in it), but not in all cases it
was possible to do so in a reasonable reviewing time. However, I don't
thing that I've miss the filtering in many cases, if any.
Also, I used the same criterion of "reasonable time review" - while in
a thorough manner - in order to decide whether the position required
could be found or not in the bank's website. Sometimes, there seemed
to be no information about corporate officers at all; other times, no
operation manager or presumably equivalent position was found.
Occasionally, one or more positions with other names seemed to cover
the corresponding functions and I included them in the list.
After the 32 positive records' list, there's a complementary list of
the remnant 53 that I reviewed with no result, just for your control.
For both lists, I grouped the results by state.
I hope my work met your needs. If any clarification is required,
please ask for it. Good luck with you project!
1 - Sovereign Bank - http://www.sovereignbank.com/default.asp?display=true
Lawrence M. Thompson, Jr., Esq.
Chief Operating Officer, Sovereign Bank
Vice Chairman and Chief Administrative Officer Sovereign Bancorp, Inc.
Lawrence M. Thompson, Jr. is Vice Chairman and Chief Administrative
Officer of Sovereign Bancorp, Inc. and Chief Operating Officer of
Sovereign Bank. He has executive responsibility for Retail Bank
Administration and Support, Consumer Lending, Mortgage Lending, the
Operations and Automation Group, Alternative Delivery, Client
Relations and the Legal and Compliance Departments. Mr. Thompson
joined the Bank in 1984 as General Counsel and Secretary and has
served in various senior and executive management positions, including
Chief Lending Officer and Director of Mergers and Acquisition
Integration and Support. He is also the President of the Sovereign
Bank Foundation and the Sovereign PAC, serves on the Board of
Directors of the Greater Berks Community Development Fund, and is a
member of the Board of Trustees of Alvernia College and Chairman of
its Audit Committee.
Mr. Thompson is also a member of the Pennsylvania State Bar
Association. Prior to his current affiliation, he was employed by the
Pennsylvania Department of Revenue and had been in private legal
practice. He holds a Bachelor of Arts degree from Allegheny College
and a law degree from Cleveland Marshall College of Law.
2 - Associated Bank - http://www.associatedbank.com
Donald Peters, Executive Vice President, Director of Systems and Operations
3 - HSBC-USA - http://www.hsbcusa.com/personal/default.html
Executive Vice President, Operations
4 - Bank of America - http://www.bankofamerica.com/
(Possibly equivalent position)
Barbara J. Desoer
Global Technology, Service and Fulfillment Executive
Bank of America Corporation
Barbara J. Desoer is Global Technology, Service & Fulfillment
Executive for Bank of America and a member of the bank's Risk &
Capital and Management Operating Committees. In this role, Desoer
leads strategy development and execution for the bank's technology
platforms and fulfillment capabilities. She also is responsible for
Customer Call Centers and Consumer Risk Operations. Desoer also leads
the continued development and implementation of the company's
increasingly important payments strategy.
Desoer previously was Consumer Products executive for Bank of America.
Her primary responsibilities included Card Services, Consumer Deposit
Products, Consumer Real Estate and Insurance businesses, as well as
the Consumer Risk Operations Group.
Desoer joined the bank in 1977. After a variety of Commercial Lending
and Credit Administration assignments, she served as executive
assistant to two chief executive officers. She then held a number of
retail banking assignments and was named group executive vice
president responsible for the California Retail Banking Group in 1996.
In 1998 she was promoted to president of Northern California banking.
Desoer was Marketing executive from 1999 until July 2001. In addition,
she is a past chair of the bank's internal Diversity Advisory Council.
Desoer received a bachelor's degree in mathematics from Mount Holyoke
College and a master's degree in business administration from the
University of California at Berkeley.
She serves on the Advisory Council of the Haas School of Business at
the University of California at Berkeley and the Business Advisory
Council of the Belk College of Business Administration at the
University of North Carolina in Charlotte. Desoer also chairs the
board of directors of the United Way of Central Carolinas; serves on
the boards of directors of the North Carolina Dance Theatre and the
Presbyterian Hospital; and is a member of the board of trustees of the
Providence Day School in Charlotte.
5 - Alliance Bank - http://www.allbank.com/home.html
ALLIANCE BANK APPOINTS DAN JACKSON PRESIDENT AND CHIEF OPERATING
OFFICER - November 1, 2005
6 - Bank of the Orient - http://www.bankorient.com/
John NG - Executive Vice President and Chief Operating Officer
John Ng has been with Bank of the Orient for over 20 years, starting
out as a Management Trainee in our Chinatown office and working his
way up to his current position as Executive Vice President and Chief
Operating Officer. Since 1983, John has been responsible for managing
and directing Bank of the Orient?s loan strategy. John?s philosophy is
to balance sensible credit policies with a sensitivity to the unique
needs of each client. In balancing these objectives, John helps the
Bank to provide our customers with excellent, personal service, while
at the same time ensuring that the money they invest in the Bank is
safe and sound. Serving behind the scenes in almost every single loan
that comes through the Bank, John enjoys working with our staff to
learn about and guide each and every borrowing relationship. A native
San Franciscan, John currently serves as Chairman of the Board of
Directors of Career Resources Development Center (CRDC) Maintrain,
where he has been an active member since 1981. He has also assisted
Asian Neighborhood Design and Community Educational Services with
projects in the past.
7 - Bank of the West - http://www.bankofthewest.com/
Donald R. Ward
SR. EXECUTIVE VICE PRESIDENT
OPERATIONS & SYSTEMS MANAGER
Donald R. Ward, Sr. Executive Vice President and Operations & Systems
Manager, has been with Bank of the West since 1991.
He is a member of the Executive Management Committee based in Walnut Creek.
Ward?s previous positions with Bank of the West include Executive Vice
President, Operations & Systems and Senior Vice President, Operations
Ward?s prior experience includes 16 years with Citicorp in a variety
of domestic and international assignments. His most recent position
was Director of Operations, Citibank California.
Ward received his BA from Hunter College, NY and MBA from Baruch College.
8 - Bank of Walnut Creek - http://www.bowc.com/
Tom J. Mantor
Chief Operating Officer
http://www.bowc.com/investorinfo/bwcannual2002.pdf Page Eight
9 - Union Bank of California (Business Bank of California - merged) -
Philip B. Flynn
Mr. Flynn, 47, was appointed Chief Operating Officer of UnionBanCal
and Union Bank of California, N.A., on March 14, 2005. He has served
as Vice Chairman and head of the Commercial Financial Services Group
of UnionBanCal and Union Bank of California, N.A., since April 1,
2004. He served as Executive Vice President and Chief Credit Officer
of UnionBanCal and Union Bank of California, N.A., from September 2000
to April 2004, as Executive Vice President and head of Specialized
Lending from May 2000 to September 2000 and as Executive Vice
President and head of the Commercial Banking Group from June 1998 to
May 2000. Mr. Flynn has been a Director of UnionBanCal since April
10 - Business First National Bank - http://www.businessfirstonline.com/
Senior Vice President and Central Operations Manager
A second-generation native of Santa Barbara, Ms. Smit has over 24
years of local banking experience in branch operations, central
operations, information systems, and finance. As Business First's Vice
President and Central Operations Manager, Ms. Smit oversees all back
office operations. Prior to joining Business First, Ms. Smit served as
the main branch manager for Goleta National Bank, and was involved in
Goleta Old Town Association, Goleta Noontime Rotary, and Goleta
Beautiful Association. Ms. Smit currently volunteers with the Food
Bank of Santa Barbara.
11 - Zions Bancorporation - UTAH (Parent company of CALIFORNIA Bank &
Trust) - http://www.zionsbancorporation.com/
EVP - Operations and Information Systems
Michael A. DeVico
Executive Vice President of the Company; Executive Vice President for
Operations and Information Systems; Mr. DeVico was named as executive
vice president in June 2001. Mr. DeVico was formerly chief executive
officer of Xpede, a technology company supporting the financial
services industry with enterprise software solutions. Mr. DeVico also
previously served ten years with Bank of America where he held
positions which included executive vice president for the Interactive
Banking Division, executive vice president for Integrated eCommerce
Strategy and Business Solutions, and chief executive officer of the
bank's Midwest Retail Division. Previously, Mr. DeVico also held
positions in operations and information systems management at Bankers
Trust Company and Chase Manhattan Bank. Mr. DeVico is a graduate of
St. John's University where he earned a M.B.A. degree in finance.
12 - Capital Corp of the West - http://www.ccow.com/
Ed J. Rocha
Executive Vice President and Chief Operating Officer
ED J. ROCHA became County Bank's Executive Vice President and Chief
Operating Officer in July 2003. Prior to that, he was the Bank?s
Executive Vice President/Chief Banking Officer from 1999 -2003 and the
Bank's Senior Vice President/Chief Banking Officer from 1997-1999. He
served as Vice President and Regional Manager at County Bank from
1995-1997. He was employed as Senior Vice President/Branch
Administrator for Pacific Valley National Bank from 1989-1995.
13 - City National Bank - http://www.cityntl.com/
(also CivicBank of Commerce - http://www.civicbank.com/ )
Jan R. Cloyde
Executive Vice President
City National Bank
As a member of City National Bank?s five-member Strategy and Planning
Committee, Jan Cloyde is responsible for helping to lead California ?s
Premier Private and Business Bank®.
Ms. Cloyde also is executive vice president of banking services,
overseeing many of City National Bank?s fundamental client service
activities, including check processing, statement production, coin and
currency, and ATM operations. She also directs information systems,
loan service and underwriting, international, cash management,
e-commerce, investment operations and community reinvestment, and
serves on the bank's Executive Committee and Asset and Liability
14 - Exchange Bank - http://www.exchangebank.com/
Connie McMannus, Vice President and Bank
http://www.exchangebank.com/PDFs/EB_2004_AnnualReport.pdf (page 18)
15 - First National Bank of Olathe - http://www.fnbolathe.com/
Executive Vice President & Chief Operating Officer: R. Nicholas Pflumm
16 - The Federal Reserve Bank of San Francisco - http://www.frbsf.org/
John F. Moore
First Vice President and Chief Operating Officer
John F. Moore was appointed First Vice President and Chief Operating
Officer of the Federal Reserve Bank of San Francisco on March 1, 1996.
Mr. Moore is also the Product Director of the Federal Reserve System's
Cash Product Office, which formulates policies and business and
currency technology strategies for currency and coin services provided
by all Reserve Banks in the United States and internationally. As
chief operating officer of the Federal Reserve Bank of San Francisco,
he is responsible for all administration, operating, and financial
services activities in the Twelfth District. He heads the Twelfth
Federal Reserve District's payment systems, automation, accounting,
electronic services, and administrative services sections, along with
personnel, protection activities, and the budget and planning areas.
He also serves on the Twelfth District's Executive Committee, its top
Prior to Moore's appointment as first vice president, he was executive
vice president. In that role, he was responsible for all operations
and administrative activities at the Los Angeles office, and was
responsible for all check and cash operations at the San Francisco
office. Moore was also the Cash Services Product Director for the
Twelfth District and was chairman of the Federal Reserve System's
Advisory Committee on Cash Services, which formulates policies for the
currency and coin services provided by all Reserve Banks across the
United States. He also served on the Twelfth District's Executive
Prior to coming to the Twelfth District, Moore spent 11 years at the
Federal Reserve Bank of Kansas City. Moore joined the Kansas City Bank
in 1980, where he worked in Bank Supervision and Regulation. He spent
three years in Securities Services as a senior analyst, assistant
manager, and manager. In 1985, he was named assistant vice president
with responsibility for electronic payments. In 1988, he was appointed
vice president over electronic payments, check collection, and
business development. Over the years, he has served on several
operations committees of the Federal Reserve System, including a
two-year stint as chairman of the Subcommittee on Electronic Payments.
Moore earned a Bachelor of Science degree in finance with the highest
honors, and has also received a distinguished alumni award, from
Northwest Missouri State University. He earned a graduate degree in
banking from the Graduate School of Banking at the University of
Wisconsin. Moore is a member of the national Board of Directors of
Overcoming Obstacles, an organization dedicated to bring life and job
skills education to teens.
17 - Fidelity Federal Bank & Trust (found for California, but actually
located in Florida) -
https://www.fidfedonline.com/home/?pageLabel=home Executive Vice
President & Banking Operations Manager
Robert L. Fugate
Robert L. Fugate has served as Executive Vice President and Banking
Operations Manager. Mr. Fugate has been employed by Fidelity Federal
Bank & Trust for 28 years
18 - Five Star Bank - http://www.fivestarbank.com/fsb/index.html
Senior Vice President - Operations Technology Officer
Bill Parcell is the Director of Operations and Technology officer for
the bank. Bill has more than 20 years experience in MIS, Project
Management and the computing Industry supporting State and Federal
Government and Fortune 500 companies. Bill has most recently worked
with Siemens Business Services supporting several Northern California
banks before coming to Five Star Bank.
19 - Cathay Bank - http://www.cathaybank.com/
Director, Executive Vice Chairman, and Chief Operating Officer of Bancorp
and the Bank since October 20, 2003. Director of GBC Bancorp and General
Bank from 1981 to October, 2003; Chairman of the Board of GBC Bancorp
and General Bank from January, 2003 to October, 2003; President and Chief
Executive Officer of GBC Bancorp and General Bank from January, 2001 to
October, 2003. President and Chief Operating Officer of GBC Bancorp and
General Bank from 1998 to December, 2000; Secretary of GBC Bancorp and
General Bank from 1979 to January, 2001.
http://www.cathaybank.com/doc/CathayBank-AR04.pdf (page 21)
20 - Community West Bancshares - http://www.communitywest.com/
KAREN M. DILWITH
Senior Vice President
http://www.communitywest.com/docs/CWBANNUAL2004.pdf (Page 55)
21 - US Bank (found for NEVADA but headquarted in MINNESOTA) -
Richard K. Davis
Mr. Davis is President and Chief Operating Officer of U.S. Bancorp.
Mr. Davis, 47, has served in these capacities since October 2004. From
the time of the merger of Firstar Corporation and U.S. Bancorp in
February 2001 until October 2004, Mr. Davis served as Vice Chairman of
U.S. Bancorp. From the time of the merger, Mr. Davis was responsible
for Consumer Banking, including Retail Payment Solutions (card
services), and he assumed additional responsibility for Commercial
Banking in 2003. Previously, he had been Vice Chairman of Consumer
Banking of Firstar Corporation from 1998 until 2001 and Executive Vice
President, Consumer Banking of Star Banc Corporation from 1993 until
its merger with Firstar Corporation in 1998.
22 - Northern Trust (found for ARIZONA, but not headquarted there)
Timothy J. Theriault
Worldwide Operations and Technology
23 - Bank of the Cascades
Senior Vice President
Operations and Information Systems
24 - Pacific Continental Bank - http://www.therightbank.com/
Roger Busse - Executive Vice President, Chief Operating Officer
Roger, an accredited banking veteran with over 30 years of industry
experience, joined Pacific Continental Bank in 2003 as Chief Credit
Officer. Prior to joining PCB, Roger spent a distinguished 25-year
career with US Bank where he was responsible for policy, credit risk
analysis, credit systems and regulatory relations for a twenty-four
state region. Roger holds a master?s degree from Harvard University
and is a graduate of the Harvard/MIT executive negotiation curriculum.
Active in several local civic organizations, he currently serves on
the Advisory Board of the Port of Portland?s Mentor Protégée program.
In his spare time, Roger enjoys fly fishing, writing and painting.
25 - Northwest Farm Credit Services (offices also in Idaho, Montana
and Oregon) - http://www.farm-credit.com/
The functions for a regular operation manager might be distributed
among these three positions:
Joan E. Haynes, Executive Vice President-Corporate Administration
Ms. Haynes has served as Executive Vice President-Corporate
Administration since 1994. Prior to that, she held
various positions for Northwest Farm Credit Services.
Bill Johnson, Executive Vice President-Strategic Business Solutions
and Chief Information Officer
Mr. Johnson has served as Executive Vice President-Strategic Business
Solutions and Chief Information Officer
since 1992. Previously held various positions in the Louisville Farm
Kathy Payne, Senior Vice President-Human Resources and Marketing
Ms. Payne has served as Senior Vice President-Human Resources and
Marketing since 2003. Prior to that, she served in various lead
capacities in the Humna Resources department since 1992.
26 - Baker Boyer Bank - http://www.bakerboyer.com/
Mark Hess (Executive Vice President / Chief Operating Officer) is a
native of Walla Walla. He has a Bachelor Degree in Mathematics from
Whitman College; he has also completed the requirements to become a
Chartered Financial Analyst. Mark has been with Baker Boyer since 1990
most recently as Senior Vice President, Chief Financial Officer.
Before coming to Baker Boyer, Mark worked in the Mortgage Banking
Industry primarily in the secondary marketing arena.
27 - Bank of Clarke County - http://www.bankofclarkcounty.com/
Kim J. Capeloto
Executive Vice President
Chief Operating Officer
28 - Cascade Bank - http://www.cascadebank.com/
Possibly equivalent position:
LeAnne serves as the Bank's Executive Vice President and Chief
Administrative Officer. She has been in the banking industry for 18
years. LeAnne joined Cascade Bank in February of 2001. Prior to
joining Cascade, LeAnne worked for Bank of America as Vice President
and Northern Region Service Manager. LeAnne is a 2002 graduate of
Leadership of Snohomish County and past Vice President/Trasurer of the
Everett Historic Theatre from 2001 to 2004. LeAnne resides in Everett,
29 - Columbia Bank - http://www.columbiabank.com/
Possibly equivalent position:
Mark W. Nelson - Executive Vice President and Chief Banking Officer
Mark W. Nelson joined Columbia Bank in 2002 as Executive Vice
President and Senior Credit Officer. In January of 2004, he was
promoted to Chief Banking Officer.
As Executive Vice President and Chief Banking Officer, he directs the
bank's commercial and consumer lending and branch banking functions,
as well as the Private Banking, Cash Management, Marketing and
Prior to joining Columbia Bank, Mr. Nelson was Senior Vice President
and Chief Lending Officer at Whidbey Island Bank. His 30 years of
banking experience include serving in different capacities with
Evergreen Bank, Bank of America and Puget Sound National Bank.
Mr. Nelson is a graduate of Western Washington University, with a
Bachelor of Arts degree in Business Administration and a Masters of
Business Administration. He is a graduate of the Pacific Coast Banking
School and earned a Certified Risk Professional designation from the
Bank Administration Institute.
Mr. Nelson is a member of the Tacoma/Pierce County Chamber of Commerce
Small Business Committee and annual Business Expo and the Past
President of the Puget Sound Chapter of Robert Morris Associates,
where he has served as Director/Treasurer since 1982. He has been a
Board Member/Division Leader of the annual Tacoma - Pierce County YMCA
Partners for Youth" campaign since 1984 and served as Director /
Committee Chair of the Pt. Defiance Zoo Society from 1993 to 1996. He
is a past President of Kiwanis, where he served for 15 years.
30 - The Commerce Bank of Washington http://www.tcbwa.com/
Ron Lynch began his banking career in 1981 at Rainier Bank in Seattle,
working his way up through the operations and finance areas of the
bank. In 1993 Ron joined The Commerce Bank and has been involved in
developing and improving the bank?s operations ever since. He is
currently responsible for operations, technology, cash management,
investments, international services and regulatory compliance.
31 - Riverview Community Bank - President & Chief Operating Officer
Ronald A. Wysaske
Ronald A. Wysaske joined the Bank in 1976. He became President and
Chief Operating Officer of the Bank and the Company in February 2004.
He has been a member of the Board of Directors of the Bank since 1985,
and the Company since its inception in 1997. He served as Executive
Vice President, Treasurer and Chief Financial Officer of the Bank
since 1981 and of the Company since its inception. He is responsible
for the daily operations and the management of the Bank. Mr. Wysaske
holds a B.A. and an M.B.A. from Washington State University, and is
active in numerous professional, educational, and civic organizations.
32 - Frontier Bank - http://www.frontierbank.com/
Lyle E. Ryan
President and Chief Operating Officer
Lyle has spent 33 years in the banking industry, and the past 23 years
with Frontier Bank serving as Executive Vice President and Branch
Administrator. He is a graduate of Eastern Oregon State College (1976)
earning a BS in Business Administration and Accounting. Lyle graduated
with honors from the University of Washington Pacific Coast Banking
School (1986), and graduated with honors from the University of
Wisconsin Bank Administration Institute School of Community Bank
Management (1997). He was appointed to his current position in January
33 - Affinity Bank - http://www.affinitybank.com/
34 - America California Bank - http://www.acbank.com/
35 - Bank of Amador / American River Bankshares / North Coast Bank /
American River Bank - http://www.bankofamador.com/ -
36 - United Commercial Bank / Bank of Canton of California -
37 - Bank of Los Altos / Heritage Bank of Commerce -
38 - Bank of Marin - http://www.bankofmarin.com/
39 - Bank of Petaluma / Greater Bay Bancorp - http://www.bankofpetaluma.com/
40 - Bank of The Sierra - http://www.bankofthesierra.com/
41 - California Bank & Trust - http://www.calbanktrust.com/
42 - California Center Bank http://www.calcenterbank.com/
43 - County Bank - http://www.countybank.com/ (subsidiary of Capital
Corp of the West)
44 - DeAnza National Bank - http://www.deanza.com/
45 - Downey Savings - http://www.downeysavings.com/
46 - East-West Bank - http://www.eastwestbank.com/English/index.asp
47 - El Dorado Savings Bank - http://www.eldoradosavings.com/
48 - Eureka Bank - http://www.eurekabancorp.com/
49 - Evertrust Bank - http://www.evertrustbank.com/
50 - Far East National Bank - http://www.fareastnationalbank.com/
Position not identifiable at
51 - Foothill Independent Bank - http://www.foothillindbank.com/
52 - Fremont Bank - http://www.fremontbank.com/
53 - Fullerton Community Bank - http://www.fullertoncb.com/
54 - General Bank (merged into Cathay Bank) - http://www.generalbank.com/
55 - Golden Security Bank - http://www.goldensecurity.com/
56 - Nevada First Holdings - http://www.nevadafirst.com/
Found in a search for banks of Nevada at
http://www.business-line.com/fibanks/americas/usa/nevada.htm, but it's
actually a consulting or trust services firm rather than a bank.
57 - Great Basin Bank of Nevada - http://www.greatbasinbank.com/
The only bank for Nevada found at http://www.aaadir.com/states.jsp
(exclusion made of credit unions)
58 - American Bank of Commerce - http://www.theabcbank.com/
59 - Bank One - http://www.bankone.com/
60 - Home National Bank - http://www.homenational.com/
61 - Marshall & Ilsley (Wisconsin) - http://www.mibank.com/
62 - Clariden - http://www.clariden.com/en/h0_home.html
No location found in Oregon or the rest of US.
63 - South Valley Bank & Trust - http://www.sv-bank.com/
64 - Umpqua Bank - http://www.umpquabank.com/
65 - The Bank of the Pacific - http://www.thebankofpacific.com/
66 - Bank of Whitman - http://www.bankofwhitman.com/
67 - CityBank - http://www.citybank.com/
68 - Continental Savings Bank - http://www.csbmoney.com/
69 - Evergreen Bank - http://evbank.com/
70 - Banner Bank (in Aaadir Directory, found as First Savings Bank of
71 - North Sound Bank - http://www.northsoundbank.com/
72 - Heritage Bank - http://www.heritagebankwaonline2.com/index.html
73 - NorthStar Bank - http://www.northstarbankwa.com/
74 - Pend Oreille Bank - http://www.pobank.com/
75 - Rainier Pacific Bank - http://www.rainierpac.com/
76 - Venture Bank (former Redmont National Bank) - http://www.venture-bank.com/
77 - Security State Bank - http://www.ssbwa.com/
78 - Washington State Bank - http://www.wastbank.com/
79 - Bank of Idaho - http://www.boi-online.com/
80 - D. L. Evans Bank - http://www.dlevans.com/
81 - First Federal Savings Bank of Idaho - http://www.firstfd.com/
Position not identified at http://www.firstfd.com/a_officers.htm
82 - Lewiston State Bank - http://www.ls-bank.com/
83 - Bank of Utah - http://www.bankofutah.com/
84 - Central Bank - http://www.centralbankutah.com/
85 - State Bank of Southern Utah - http://www.sbsu.com
Clarification of Answer by
12 Dec 2005 14:16 PST
I'm really concerned about the situation. I'll respond to your request by parts.
"You had suggested that I would hear from you on Friday the 10th at 8
a.m. Since I did not get any information from you all day on Friday,
I assumed you would not have anything back to me until Monday
There is a misunderstanding about that. Actually, I had said:
("Request for Question Clarification by guillermo-ga on 08 Dec 2005 11:54 PST")
"If this is OK for you, I can have that list ready late tomorrow
[referring to Friday 9th] or Saturday [10th] morning."
Also, my request for clarification about the operation managers' level
was posted on Friday "09 Dec 2005 13:22 PST".
This was just to clarify the communication timing. However, there's no
big deal about it -- if you couldn't see the clarification request is
nobody's fault, no matter how early I posted it :) I just wanted to
leave it aside, so we can focus on the main point, that is, whether
the answer fulfills your request or not.
"I did not get your clarification question but the answer is NO. I do
not need operations officer titles. Those are readily available all
over the web."
I wonder whether you mean that you don't need COO's for your project
at all, or that you wouldn't ask someone to look for them because you
could find that by yourself. As a matter of fact, most of our work
consists in finding information available on the internet that our
customers do not have the time to do by themselves (but many could if
they had it). This search took me 20 working hours that you probably
didn't have, because you have your tasks. Mine is finding the
information for you, so that you can do yours. Maybe we also have more
developed searching skills because that is what we do, but we cannot
find what there isn't, and information of bank managers (not only
operation ones) below the level of senior executives is definitely not
available on the internet (eventual exceptions left aside).
Moreover, please note that even for the senior management, only less
than 40% of the bank websites reviewed had the information, and many
of them not easily available. Really -- I had to dig in extended
annual reports and press releases to find it, in many cases.
"My assumption is that you would be able to provide me with the 'right
hand person' or the Operations Managers listing of names ---people who
report into the Operations Manager."
I wish I could meet your assumption but unfortunately, given what I
said above, that is not possible. Really, I would very much like to
help you further, with the same good will I had to take the job to
meet your deadline. But the fact is that this is not feasible within
this framework. Had it been explicit in the original question or our
dialog that you focused on intermediate management, I had stayed off.
I reckon that such a search would require and extensive (and
expensive), medium-term survey, with the cooperation of the banks
themselves -- obviously exceeding the scope of this service.
"I am not sure you have fulfilled my request. Where do we go from here?"
It depends on a few factors to consider:
- About the information itself, regardless how much I wish I could, I
can't help you any further -- such information is simply not available
on the internet, and obtaining it would require an expensive project
beyond Google Answers' scope.
- As to the work done, it was based on the conditions explicited in
the original question. I did have a doubt about managers' level and
asked for clarification. Obviously, it didn't reach you -- too bad.
Now, on one hand I had an unanswered doubt that I considered a nuance
rather than a critical factor that -- if so -- you would have
mentioned from the beginning. On the other, I had your deadline, and I
wouldn't put it in risk. Thus, I thought the right decision was to go
on because, after all, chief operation officers are a particular
segment of operation managers.
- Regarding the result delivered, the point is whether while lacking
the lower levels of operation managers, it still makes a useful input
for your project or not. If it does, I guess you'd still want to
accept the answer, despite some disappointment with respect to your
expectation. Now, if it doesn't meet your needs at all, you don't have
to get charged. Please let me know your thoughts. Thank you.