Question:
I'm having a problem with Microsofts debugging program Dr. Watson.
Whenever I open up a folder that has multiple large video files Dr.
Watson interrupts and freezes the computer. The only way for me to
fix this is to wait several minutes for Dr. Watson to run it's course
or hit ctrl-alt-del->task manager->processes and choose drwatson.exe
and click end task.
After searching the net for my own fix, I discovered many websites
that tell you to go to the registry and do the following:
Hive: HKEY_LOCAL_MACHINE
Key: SOFTWARE\Microsoft\Windows NT\CurrentVersion\AeDebug
Name: Auto
Type: REG_DWORD
Value: 0 disable
Value: 1 enable
After doing this, my computer no longer freezes when I open the
folder, but instead I get an error window that says "ActiveMovie
Window: explorer.exe - Application Error", then I hit the ok button,
the screen goes blank and the movie folder closes and I have access to
my desktop again.
I am currently running the following:
WinXp Profession Version 2002 SP2
Intel P4 2.53ghz with 1 gig of ram.
I had the same problem with my Dell laptop when I first got it but I
somehow disabled Dr. Watson and I was able to access all of my movie
folders again. But I don't remember exactly what I did.
Solution: I would like for someone to explain to me how to fix this
problem. How do I disable Dr. Watson so I can gain access to my movie
folders. As it is, I have alot of edited road racing movies I want to
edit but I can't get access to them because the second I open up the
folder, I get the corresponding error window.
Here is the Dr.Watson log I get when I open up the Dr.Watson.exe and
review the log:
Application exception occurred:
App: C:\WINDOWS\explorer.exe (pid=1840)
When: 12/1/2005 @ 14:44:55.828
Exception number: 80000007
()
*----> System Information <----*
Computer Name: JONCOMP
User Name: Jon
Terminal Session Id: 0
Number of Processors: 1
Processor Type: x86 Family 15 Model 2 Stepping 7
Windows Version: 5.1
Current Build: 2600
Service Pack: 2
Current Type: Uniprocessor Free
Registered Organization:
Registered Owner: Jon
*----> Task List <----*
0 System Process
4 System
448 smss.exe
512 csrss.exe
540 winlogon.exe
584 services.exe
596 lsass.exe
752 Ati2evxx.exe
764 svchost.exe
836 svchost.exe
900 svchost.exe
1012 svchost.exe
1128 svchost.exe
1232 spoolsv.exe
1576 mdm.exe
1720 wdfmgr.exe
220 Ati2evxx.exe
992 alg.exe
1120 taskswitch.exe
1144 atiptaxx.exe
1264 googletalk.exe
1344 aim.exe
1348 em_exec.exe
1372 wscntfy.exe
1392 gcasDtServ.exe
976 svchost.exe
2556 wuauclt.exe
3280 rundll32.exe
3640 WINWORD.EXE
1948 OSE.EXE
3388 Opera.exe
1840 explorer.exe
1856 drwtsn32.exe
*----> Module List <----*
(0000000000d20000 - 0000000000d3a000: C:\Program Files\Microsoft
AntiSpyware\shellextension.dll
(0000000001000000 - 00000000010ff000: C:\WINDOWS\explorer.exe
(0000000001290000 - 000000000129b000: C:\Program Files\Common
Files\Logitech\Scrolling\LgMsgHk.dll
(00000000012d0000 - 00000000012ec000: C:\Program Files\Adobe\Acrobat
7.0\ActiveX\PDFShell.dll
(0000000001340000 - 000000000134e000: C:\Program Files\Adobe\Acrobat
7.0\ActiveX\AcroIEHelper.dll
(0000000001c10000 - 0000000001c22000: C:\WINDOWS\system32\browselc.dll
(0000000001c80000 - 0000000001c90000: C:\PROGRA~1\FlashGet\jccatch.dll
(00000000026c0000 - 000000000282c000: C:\WINDOWS\System32\quartz.dll
(00000000029a0000 - 0000000002a1a000: C:\Program Files\Common
Files\Elecard\mpeg2dmx.ax
(0000000002cf0000 - 0000000002d03000: C:\WINDOWS\system32\xvid.ax
(0000000002d10000 - 0000000002da7000: C:\WINDOWS\system32\divxdec.ax
(000000000ffd0000 - 000000000fff8000: C:\WINDOWS\system32\rsaenh.dll
(0000000010000000 - 0000000010007000: C:\Program
Files\Logitech\MouseWare\System\LgWndHk.dll
(000000001c400000 - 000000001c411000: C:\Program Files\Common
Files\Elecard\pva_dmx.ax
(000000001d1c0000 - 000000001d1ca000: C:\Program Files\Common
Files\Elecard\pim2null.ax
(0000000020000000 - 00000000202c5000: C:\WINDOWS\system32\xpsp2res.dll
(00000000352f0000 - 0000000035303000: C:\Program Files\Microsoft
Office\OFFICE12\msohev.dll
(000000004ec50000 - 000000004edf3000:
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.2600.2180_x-ww_522f9f82\gdiplus.dll
(000000005ad70000 - 000000005ada8000: C:\WINDOWS\system32\UxTheme.dll
(000000005b860000 - 000000005b8b4000: C:\WINDOWS\system32\NETAPI32.dll
(000000005ba60000 - 000000005bad1000: C:\WINDOWS\System32\themeui.dll
(000000005cad0000 - 000000005caf7000: C:\WINDOWS\System32\shmedia.dll
(000000005cb70000 - 000000005cb96000: C:\WINDOWS\system32\ShimEng.dll
(000000005d090000 - 000000005d127000: C:\WINDOWS\system32\comctl32.dll
(000000005df80000 - 000000005dfe0000: C:\WINDOWS\System32\qdvd.dll
(000000005edd0000 - 000000005ede7000: C:\WINDOWS\system32\olepro32.dll
(0000000060980000 - 0000000060987000: C:\WINDOWS\system32\MSISIP.DLL
(0000000060ca0000 - 0000000060d2c000: C:\WINDOWS\System32\qedit.dll
(000000006c1b0000 - 000000006c1fd000: C:\WINDOWS\system32\DUSER.dll
(000000006f880000 - 000000006fa4a000: C:\WINDOWS\AppPatch\AcGenral.DLL
(0000000071aa0000 - 0000000071aa8000: C:\WINDOWS\System32\WS2HELP.dll
(0000000071ab0000 - 0000000071ac7000: C:\WINDOWS\System32\WS2_32.dll
(0000000071ad0000 - 0000000071ad9000: C:\WINDOWS\System32\WSOCK32.dll
(0000000071bf0000 - 0000000071c03000: C:\WINDOWS\system32\SAMLIB.dll
(0000000071d40000 - 0000000071d5c000: C:\WINDOWS\System32\actxprxy.dll
(0000000072d10000 - 0000000072d18000: C:\WINDOWS\system32\msacm32.drv
(0000000072d20000 - 0000000072d29000: C:\WINDOWS\system32\wdmaud.drv
(0000000073000000 - 0000000073026000: C:\WINDOWS\system32\WINSPOOL.DRV
(0000000073b30000 - 0000000073b45000: C:\WINDOWS\system32\mscms.dll
(0000000073b50000 - 0000000073b67000: C:\WINDOWS\System32\AVIFIL32.dll
(0000000073dd0000 - 0000000073ece000: C:\WINDOWS\system32\MFC42.DLL
(00000000745e0000 - 00000000748a6000: C:\WINDOWS\system32\msi.dll
(0000000074ad0000 - 0000000074ad8000: C:\WINDOWS\System32\POWRPROF.dll
(0000000074af0000 - 0000000074afa000: C:\WINDOWS\System32\BatMeter.dll
(0000000074b30000 - 0000000074b76000: C:\WINDOWS\System32\webcheck.dll
(0000000074ea0000 - 0000000074eb0000: C:\WINDOWS\System32\wshext.dll
(00000000754d0000 - 0000000075550000: C:\WINDOWS\system32\CRYPTUI.dll
(0000000075a70000 - 0000000075a91000: C:\WINDOWS\System32\MSVFW32.dll
(0000000075e90000 - 0000000075f40000: C:\WINDOWS\system32\SXS.DLL
(0000000075f40000 - 0000000075f51000: C:\WINDOWS\System32\devenum.dll
(0000000075f80000 - 000000007607d000: C:\WINDOWS\system32\BROWSEUI.dll
(0000000076080000 - 00000000760e5000: C:\WINDOWS\system32\MSVCP60.dll
(0000000076280000 - 00000000762a1000: C:\WINDOWS\System32\stobject.dll
(0000000076360000 - 0000000076370000: C:\WINDOWS\system32\WINSTA.dll
(0000000076380000 - 0000000076385000: C:\WINDOWS\System32\MSIMG32.dll
(00000000763b0000 - 00000000763f9000: C:\WINDOWS\system32\comdlg32.dll
(0000000076400000 - 00000000765a6000: C:\WINDOWS\system32\NETSHELL.dll
(0000000076600000 - 000000007661d000: C:\WINDOWS\System32\CSCDLL.dll
(0000000076980000 - 0000000076988000: C:\WINDOWS\system32\LINKINFO.dll
(0000000076990000 - 00000000769b5000: C:\WINDOWS\system32\ntshrui.dll
(00000000769c0000 - 0000000076a73000: C:\WINDOWS\system32\USERENV.dll
(0000000076b20000 - 0000000076b31000: C:\WINDOWS\system32\ATL.DLL
(0000000076b40000 - 0000000076b6d000: C:\WINDOWS\system32\WINMM.dll
(0000000076c00000 - 0000000076c2e000: C:\WINDOWS\system32\credui.dll
(0000000076c30000 - 0000000076c5e000: C:\WINDOWS\system32\WINTRUST.dll
(0000000076c90000 - 0000000076cb8000: C:\WINDOWS\system32\IMAGEHLP.dll
(0000000076d60000 - 0000000076d79000: C:\WINDOWS\system32\iphlpapi.dll
(0000000076e80000 - 0000000076e8e000: C:\WINDOWS\system32\rtutils.dll
(0000000076f50000 - 0000000076f58000: C:\WINDOWS\System32\WTSAPI32.dll
(0000000076f60000 - 0000000076f8c000: C:\WINDOWS\system32\WLDAP32.dll
(0000000076fd0000 - 000000007704f000: C:\WINDOWS\system32\CLBCATQ.DLL
(0000000077050000 - 0000000077115000: C:\WINDOWS\system32\COMRes.dll
(0000000077120000 - 00000000771ac000: C:\WINDOWS\system32\OLEAUT32.dll
(00000000771b0000 - 0000000077256000: C:\WINDOWS\system32\WININET.dll
(0000000077260000 - 00000000772ff000: C:\WINDOWS\system32\urlmon.dll
(00000000773d0000 - 00000000774d2000:
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
(00000000774e0000 - 000000007761d000: C:\WINDOWS\system32\ole32.dll
(0000000077690000 - 00000000776b1000: C:\WINDOWS\system32\NTMARTA.DLL
(0000000077760000 - 00000000778cc000: C:\WINDOWS\system32\SHDOCVW.dll
(0000000077920000 - 0000000077a13000: C:\WINDOWS\system32\SETUPAPI.dll
(0000000077a20000 - 0000000077a74000: C:\WINDOWS\System32\cscui.dll
(0000000077a80000 - 0000000077b14000: C:\WINDOWS\system32\CRYPT32.dll
(0000000077b20000 - 0000000077b32000: C:\WINDOWS\system32\MSASN1.dll
(0000000077b40000 - 0000000077b62000: C:\WINDOWS\system32\appHelp.dll
(0000000077bd0000 - 0000000077bd7000: C:\WINDOWS\system32\midimap.dll
(0000000077be0000 - 0000000077bf5000: C:\WINDOWS\system32\MSACM32.dll
(0000000077c00000 - 0000000077c08000: C:\WINDOWS\system32\VERSION.dll
(0000000077c10000 - 0000000077c68000: C:\WINDOWS\system32\msvcrt.dll
(0000000077d40000 - 0000000077dd0000: C:\WINDOWS\system32\USER32.dll
(0000000077dd0000 - 0000000077e6b000: C:\WINDOWS\system32\ADVAPI32.dll
(0000000077e70000 - 0000000077f01000: C:\WINDOWS\system32\RPCRT4.dll
(0000000077f10000 - 0000000077f57000: C:\WINDOWS\system32\GDI32.dll
(0000000077f60000 - 0000000077fd6000: C:\WINDOWS\system32\SHLWAPI.dll
(0000000077fe0000 - 0000000077ff1000: C:\WINDOWS\System32\Secur32.dll
(0000000078130000 - 00000000781cb000:
C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.42_x-ww_0de06acd\MSVCR80.dll
(000000007c340000 - 000000007c396000: C:\WINDOWS\system32\MSVCR71.dll
(000000007c800000 - 000000007c8f4000: C:\WINDOWS\system32\kernel32.dll
(000000007c900000 - 000000007c9b0000: C:\WINDOWS\system32\ntdll.dll
(000000007c9c0000 - 000000007d1d5000: C:\WINDOWS\system32\SHELL32.dll
*----> State Dump for Thread Id 0xd4 <----*
eax=00000000 ebx=00000003 ecx=0013cee0 edx=0000032d esi=0013eba8 edi=00000000
eip=7c90eb94 esp=0007fef0 ebp=0007ff08 iopl=0 nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202
*** ERROR: Symbol file could not be found. Defaulted to export
symbols for C:\WINDOWS\system32\ntdll.dll -
function: ntdll!KiFastSystemCallRet
7c90eb89 90 nop
7c90eb8a 90 nop
ntdll!KiFastSystemCall:
7c90eb8b 8bd4 mov edx,esp
7c90eb8d 0f34 sysenter
7c90eb8f 90 nop
7c90eb90 90 nop
7c90eb91 90 nop
7c90eb92 90 nop
7c90eb93 90 nop
FAULT ->ntdll!KiFastSystemCallRet:
7c90eb94 c3 ret
7c90eb95 8da42400000000 lea esp,[esp]
7c90eb9c 8d642400 lea esp,[esp]
7c90eba0 90 nop
7c90eba1 90 nop
7c90eba2 90 nop
7c90eba3 90 nop
7c90eba4 90 nop
ntdll!KiIntSystemCall:
7c90eba5 8d542408 lea edx,[esp+0x8]
7c90eba9 cd2e int 2e
*----> Stack Back Trace <----*
*** ERROR: Symbol file could not be found. Defaulted to export
symbols for C:\WINDOWS\system32\SHELL32.dll -
WARNING: Stack unwind information not available. Following frames may be wrong.
*** ERROR: Module load completed but symbols could not be loaded for
C:\WINDOWS\explorer.exe
*** ERROR: Symbol file could not be found. Defaulted to export
symbols for C:\WINDOWS\system32\kernel32.dll -
ChildEBP RetAddr Args to Child
0007ff08 7ca0be38 00000000 0007ff5c 01016e95 ntdll!KiFastSystemCallRet
0007ff14 01016e95 0013eba8 7ffdf000 0007ffc0 SHELL32!Ordinal201+0x28
0007ff5c 0101e2b6 00000000 00000000 00020696 explorer+0x16e95
0007ffc0 7c816d4f 00e85398 0006e890 7ffdf000 explorer+0x1e2b6
0007fff0 00000000 0101e24e 00000000 78746341 kernel32!RegisterWaitForInputIdle+0x49
*----> Raw Stack Dump <----*
000000000007fef0 18 94 d4 77 a2 3b a2 7c - ac 92 80 7c a8 eb 13 00
...w.;.|...|....
000000000007ff00 a8 eb 13 00 14 ff 07 00 - 14 ff 07 00 38 be a0 7c
............8..|
000000000007ff10 00 00 00 00 5c ff 07 00 - 95 6e 01 01 a8 eb 13 00
....\....n......
000000000007ff20 00 f0 fd 7f c0 ff 07 00 - 00 00 00 00 24 fd 07 00
............$...
000000000007ff30 50 ff 07 00 e0 ff 07 00 - 27 e0 90 7c ed aa 80 7c
P.......'..|...|
000000000007ff40 ff ff ff ff 0c 00 00 00 - 00 00 00 00 ec 6a 28 00
.............j(.
000000000007ff50 a8 00 00 00 01 00 00 00 - a8 eb 13 00 c0 ff 07 00
................
000000000007ff60 b6 e2 01 01 00 00 00 00 - 00 00 00 00 96 06 02 00
................
000000000007ff70 05 00 00 00 98 53 e8 00 - 90 e8 06 00 44 00 00 00
.....S......D...
000000000007ff80 e8 06 02 00 c8 06 02 00 - 98 06 02 00 00 00 00 00
................
000000000007ff90 00 00 00 00 00 00 00 00 - 00 00 00 00 2e 00 00 00
................
000000000007ffa0 00 00 00 00 3a ef 06 00 - 01 00 00 00 05 00 00 00
....:...........
000000000007ffb0 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
................
000000000007ffc0 f0 ff 07 00 4f 6d 81 7c - 98 53 e8 00 90 e8 06 00
....Om.|.S......
000000000007ffd0 00 f0 fd 7f 38 a9 54 80 - c8 ff 07 00 30 f3 4c 85
....8.T.....0.L.
000000000007ffe0 ff ff ff ff f3 99 83 7c - 58 6d 81 7c 00 00 00 00
.......|Xm.|....
000000000007fff0 00 00 00 00 00 00 00 00 - 4e e2 01 01 00 00 00 00
........N.......
0000000000080000 41 63 74 78 20 00 00 00 - 01 00 00 00 98 24 00 00
Actx ........$..
0000000000080010 c4 00 00 00 00 00 00 00 - 20 00 00 00 00 00 00 00
........ .......
0000000000080020 14 00 00 00 01 00 00 00 - 06 00 00 00 34 00 00 00
............4... |
