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Q: Paypal Contact Information ( Answered 5 out of 5 stars,   0 Comments )
Subject: Paypal Contact Information
Category: Business and Money > eCommerce
Asked by: benjamieson-ga
List Price: $150.00
Posted: 21 Dec 2005 07:42 PST
Expires: 20 Jan 2006 07:42 PST
Question ID: 608435
Who should someone contact at Paypal if they need to discuss the
inclusion on a country in Paypal's transactional systems?

There are no contact numbers/methods available for anything but
customer support, who
simply ask if I want to set up a corporate account or circle me
through an endless cycle of voicemail systems. I have been stonewalled
by everyone I have spoken to who simply fails to grasp what I am

I need to speak to someone at a level that makes decisions on what
countries/jurisdictions are included in their service and can advise
on what can be done, if anything, by the government/financial
institions of a country to facilitate inclusion.

I am looking specifically for names, positions, and direct phone
numbers. I am not looking for the customer service number.

Request for Question Clarification by pafalafa-ga on 21 Dec 2005 19:31 PST

I've managed to uncover the names and contact information for the
following executives at Paypal:

Senior Vice President, Corporate/International Development  

Senior Vice President, International  

Senior Vice President of Global Online Payments  

Acting Director, Global Marketing  

Manager, Business Development  

Chief Operating Officer  

Executive Vice President, Business Development  

For each title, I have the person's name and email address.  I also
have telephone numbers, but these are generally the main corporate
number at the address where each person works, rather than a direct
line to the individual.

Still, with a name, and the main number, you can generally get through
at least to the front office.

Will these do the trick in terms of what you need?

Let me know,


Clarification of Question by benjamieson-ga on 21 Dec 2005 19:57 PST

It certainly seems like this is the information that would get me at
least close to the people I need to speak to.

So I say, yes. that's what I need!
Subject: Re: Paypal Contact Information
Answered By: pafalafa-ga on 22 Dec 2005 04:39 PST
Rated:5 out of 5 stars

Thanks for getting back to me.

Here are the contacts that I mentioned earlier:

Jack Selby
Senior Vice President, Corporate/International Development  
PayPal, Inc.
2211 North First Street
San Jose, California 95131 

Sandeep Lal
Senior Vice President, International  
PayPal, Inc.
2211 North First Street
San Jose, California 95131

Matt Bannick
Senior Vice President, Global Online Payments  
PayPal, Inc.
2145 Hamilton Avenue
San Jose, California 95125

Eric Jackson
Acting Director, Global Marketing  
PayPal, Inc.
1840 Embarcadero Road
Palo Alto, California 94303

Gene Alston
Manager, Business Development  
PayPal, Inc.
2211 North First Street
San Jose, California 95131

David Sacks
Chief Operating Officer  
PayPal, Inc.
2211 North First Street
San Jose, California 95131

Reid Hoffman
Executive Vice President, Business Development  
PayPal, Inc.
2211 North First Street
San Jose, California 95131
[Hoffman's listing did not include an email address, though it
certainly seems that would be a good one to try]

From what I saw during my searching on these names, it looks as if
Matt Bannick is the one whose job most closely involves bring Paypal
to new countries.

I trust this is the information you were looking for.

However, please don't rate this answer until you have everything you
need.  If there's anything else I can do for you, just let my know by
posting a Request for Clarification, and I'm at your service.

Best of luck.


search strategy -- Google search on [ paypal (executive OR manager OR
"vice president" ] as well as searches on several limited-access
databases that include corporate management listings

Request for Answer Clarification by benjamieson-ga on 22 Dec 2005 08:42 PST

I have tried the phone numbers, but of course they route to the
standard customer service system with limited options. I have also
sent out e-mails to the listed persons in the hope that one of them
may open a dialogue with me.

I will post back with more once I have word, but I believe you have
answered the question as well as could be done.

Thanks as always.

Clarification of Answer by pafalafa-ga on 22 Dec 2005 09:18 PST
Please do let me know how things work out.

One thing to bear in mind is the time of year -- with so many folks on
vacation (or at office parties), it will be very easy for your emails
to get lost in the system.

You may want to send out another round of emails to the same folks
after the New Year, when things have settled down a bit.

Best of luck,


Request for Answer Clarification by benjamieson-ga on 22 Dec 2005 09:54 PST
Thanks muchly,

I already have it flagged to remind me mid-January!

Just a quick update, Matt Bannick is now the President of eBay
International (in case anyone is reading this for info!)

I'm going to mark this one as answered now, but thanks again for all the help.

Have a great christmas!
benjamieson-ga rated this answer:5 out of 5 stars
Got much more info than I had managed to find on my own.

Thanks pafalafa!

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