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Subject:
Scanning Problems - Windows XP - Adobe Acrobat doesn't work, Photoshop does
Category: Computers > Hardware Asked by: jford808-ga List Price: $10.00 |
Posted:
21 Dec 2005 21:10 PST
Expires: 28 Dec 2005 17:57 PST Question ID: 608747 |
Scanning Problems - Windows XP - Adobe Acrobat doesn't work, Adobe Photoshop does Software Program of issue: Adobe Acrobat 6.0 Hardware: Brother MFC 8500 OS: Windows XP sp2 My scanner has been working like a champ for over a year now, but today when I went to scan a document in Adobe Acrobat 6.0 I got the following error: ?Error while interacting with the scanner: The selected scanner was not found? I?ve tried uninstalling and reinstalling Acrobat, My scanner, it?s drivers a number of times without any luck. When I try to scan using Adobe Photoshop or through the Windows Camera/Scanner wizard everything works fine, but I need my scanner to work in Acrobat for business. I also noted that the scanner does not work in PaperPort. The only hardware change that I can think of was the addition of my HP Photosmart 8250 color printer. |
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There is no answer at this time. |
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Subject:
Re: Scanning Problems - Windows XP - Adobe Acrobat doesn't work, Photoshop does
From: spartan05-ga on 25 Dec 2005 20:19 PST |
Hi, Update the drivers of the Brother MFC 8500 scanner to be compatible with Windows XP SP2. Also, download the latest Windows critical updates. Hope this works. |
Subject:
Re: Scanning Problems - Windows XP - Adobe Acrobat doesn't work, Photoshop does
From: jford808-ga on 28 Dec 2005 17:56 PST |
I actually found a solution on my own - hopefully this helps someone else. I first downloaded the trial version of Acrobat 7.0 and removed Acrobat 6.0. I tested scanning and it worked! I then proceeded to uninstall the Acrobat 7 trial version and reinstall the 6.0 version I own - everything is working just fine. |
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