How do I fix the "Limited or no connectivity" problem with Windows XP
SP2 and Norton AntiVirus 2005?
I have 2 Windows XP SP2 computers and a 3-user pack of Norton
Antivirus 2005. The first license from NAV was installed on a Windows
2000 machine and works fine. The other 2 computers were running
Norton Antivirus 2003, but I upgraded to 2005 yesterday and now they
can't connect.
I've tried (with reboots in appropriate places and testing for network
availability along the way):
- Removing NAV
- click on start, run, services.msc
look for DHCP client.... if it sess acquiring network address that
means that the dhcp client is DISABLED OR STOPTED... highlight the
DHCP client and on the left side you will see "START" the service,
click on it and then it will say "STOP, RESTART" then double click on
the service and on the startup type select automatic, apply
- Not using DHCP, and giving those devices static IP addresses w/in
my network (http://users.tpg.com.au/adsl5muj/index.htm)
- Stopped & Disabled the "Security Center" in XP via the Services tool
- Checked DHCP, TCP/IP and Net
- Solution at http://www-jerry.oit.duke.edu/pc/xp_dhcp_client_wont_start.html
- CMD /K SC QC DHCP does return:
[SC] GetServiceConfig SUCCESS
SERVICE_NAME: dhcp
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:WINDOWSsystem32svchost.exe -k netsvcs
LOAD_ORDER_GROUP : TDI
TAG : 0
DISPLAY_NAME : DHCP Client
DEPENDENCIES : Tcpip
: Afd
: NetBT
SERVICE_START_NAME : LocalSystem
- I've tried http://www.spychecker.com/program/winsockxpfix.html
- Removed the driver for the network card, reinstalled it
For more information, my router is a Linksys Wireless-G Broadband
Router with 2 Phone Ports (WRT54GP2), but my Dell Axim and another
Sony laptop can connect just fine (wirelessly), so I don't think it
has anything to do with the router. Besides, I can't connect with
these 2 XP machines to my neighbor's network, which again, I was able
to before NAV 2005 was installed.
For good measure, my wireless network is wide open now - no WEP, no
MAC filtering - nothing. I figured I'd eliminate that as a suspect
for now. I'm allowing 50 clients on, and I'm nowhere near that number
(3 at the time of my typing).
No, I can't work with Norton's tech support - they tell me things like
"clear your cache" - which obviously isn't the problem (if you need to
know, while testing, my laptop has 260MB of available (free) RAM, and
is running at 0% CPU utilization). |
