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Q: lost ip address ( No Answer,   5 Comments )
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Subject: lost ip address
Category: Computers > Internet
Asked by: oconnell-ga
List Price: $20.00
Posted: 22 Dec 2005 15:26 PST
Expires: 21 Jan 2006 15:26 PST
Question ID: 609031
Since installing XP on my PC, I am continually having a problem with
the computer losing its ipaddress.  I am using a NetGear wireless
router to which my Road Runner cable modem is connected.  I also use a
laptop elsewhere in the house using the wireless network and never
have a connectivity problem.  Sometimes I can reconnect by going to my
network connections page and checking the status of the connection and
then clicking on "repair the connection."  This only works about 10%
of the time, however.  Most of the time I have to reboot.  This has
been going on for about 5 months now and I'm finally sick of it.  Can
anyone tell me why this is happening and how it can be fixed.  I did
not have the problem when I ran Windows 2000 Pro with the same
wireless router and same modem.

Request for Question Clarification by webadept-ga on 22 Dec 2005 19:50 PST
Hi, 

Unfortunately the problem could be originating from several points.
Somethings to check to narrow it down, would be, 1) is there a
wireless phone in the house, and it is also operating at 2.4
gigahertz, the same wavelength setting as the wireless router? Some
wireless phones are better behaved and better tuned than others. 2)
are you using Norton Security Center on the Desktop and if so, if you
disable it, does the problem continue?... just about every place I
show up to solve this problem, there's Norton, and when it is gone,
the problem is gone as well.

Something you can try as well, is to set the desktop computer to a
static IP address, since it is not going anywhere like your laptop is.
Setting it to something such as 192.168.1.50 may solve the problem.
The DHCP settings in the router normally start the IP pool at
192.168.1.100 and go up from there.

webadept-ga

Clarification of Question by oconnell-ga on 23 Dec 2005 05:22 PST
I do have wireless phones in the home.  How do you check to see what
frequency they are running at?  Also, I am running Norton.  If that is
the problem, what can I run its place that provides the same amount of
protection? And, finally, I would like to try the static ID first. 
How can I reset my ID to a static IP if that is the case?

Request for Question Clarification by bookface-ga on 12 Jan 2006 12:13 PST
Hello, oconnell, thanks for choosing Google! Answers.

To set a static IP:

# First, find out what your current IP information is. Go to Start,
Run..., type cmd and hit enter. In the window that pops up, type
ipconfig /a and examine the information there. You will want to enter
most of those values into your static IP configuration later. You can
keep this window open as you continue through the rest of the steps.

#  Right click on "My Network Places" icon on your desktop or go to
the "Start Menu", select "Control Panel", then select "Network
Connections"

# Within the "Network Connection" window, double click on "Local
Network Connection"

# Select "Propeties"

# Select "Internet Protocol (TCP/IP)" within the connection items

# Click on the "Properties" button

# Try setting your IP to the address you currently have, except
replacing the last "octet" (the digits after the last period) with
197. So if your current IP address is 192.168.0.4, your new one will
be 192.168.0.197; or if you have 192.168.1.5, your new static IP
address will be 192.168.1.5

# Under the General tab, select "Use the following IP address"
For IP address, enter your static IP address determined by the previous step

For Subnet Mask, enter 255.255.255.0
For Default Gateway, enter the previous value (likely to be
192.168.n.1 where n is either 0, 1, or 2)

# Select "Use the following DNS server addresses"
Enter Primary DNS the same as the gateway

Hope this helps, let me know how it works out for you!

- bookface-ga
Answer  
There is no answer at this time.

Comments  
Subject: Re: lost ip address
From: sw33t-ga on 23 Dec 2005 08:36 PST
 
Start simple before you go all out playing with the router...

It was working fine on Windows 2000, XP = problem... Try updating the
drivers on your network card.

Find out what type of network card you have... Then Google in
something like "<MY NETWORK CARD NAME HERE> windows xp drivers"
download / install / reboot.

If you find them I'd download them from the company they sells your
device not some wicked-sweet-free-drivers.com website..  Just to be on
the safe side.

Good luck!
Subject: Re: lost ip address
From: harijs-ga on 26 Dec 2005 13:44 PST
 
I have seen this kind of problem caused by spyware; if that is the
case here, WinsockXPFix should be able to help:

http://www.snapfiles.com/get/winsockxpfix.html
Subject: Re: lost ip address
From: oconnell-ga on 31 Dec 2005 08:48 PST
 
I have found drivers for my card on the web at Realtek, but they do
not have installers.  How should I install the driver?

I have tried the WinsockXPfix and it does not help.

Tom O'Connell
Subject: Re: lost ip address
From: sw33t-ga on 06 Jan 2006 12:27 PST
 
Updating drivers... oh that stinks they won't install automatically..
oh well, here's one way of doing it manually...

Find the My Computer icon (on your desktop or in the start menu)
Right Click on it and go to properties...
Select the Hardware Tab > Click on Device Manager
You'll see your computer name there will a bunch of hardwhere listed below
(computer, disk drives, display adapters... etc)
Find the Network Adapters icon and expand it. *Your network card
should be displayed here.
Right Click on your network card and select the "update driver option"
At this screen..
select the option for "Install from a list or specific location (advanced)
Click Next
Check off the Include this location in the search:
Click Browse: <Set this for the location of where you downloaded the INF file to>
Click Next
It should find the Driver.
Select the driver and click next then Finish.
Reboot and see if that works.

-----
If the drivers don't work and the network card stops working for some
reason.. Just Uninstall the Network Adapter Driver...

To do this Follow the stops Above to get to the Device Manager...
Right Click on your network Adapter again and choose the uninstall button
Click OK and
REBOOT

Windows XP will automatically try and use it's own drivers (make sure
you have your original Windows XP CD just in case)

It might seem like a lot but it's pretty easy.
Good Luck!
Subject: Re: lost ip address
From: oconnell-ga on 10 Jan 2006 07:50 PST
 
I installed the new driver from the Realtek site, rebooted, and then
had the same problem several hours later.  Lost the IP address.

Should I take Norton off and see what happens?  My cable company says
I won't have the problem if I use their routing equipment.  I think
that's just a way for them to get more fees out of me.

Tom O'Connell

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