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Q: Computer Repair Software ( Answered 5 out of 5 stars,   2 Comments )
Question  
Subject: Computer Repair Software
Category: Computers > Software
Asked by: scrogginstx-ga
List Price: $5.00
Posted: 29 Dec 2005 13:27 PST
Expires: 28 Jan 2006 13:27 PST
Question ID: 611029
What software products do professional computer repair people use that I can buy?

Clarification of Question by scrogginstx-ga on 29 Dec 2005 14:11 PST
I am in a small town far from computer repair and need disks to check
out and repair my computers myself. What single disk or set of
affordable disks are available to small business owners in remote
locations?

Request for Question Clarification by sublime1-ga on 29 Dec 2005 15:26 PST
scrogginstx...

You don't say exactly what kind of repairs you mean, but
most of the "professionals" <geeks> I know use a variety
of freeware, since most of what they have to repair has
to do with removing spyware, adware, viruses, and other
malware.

Would a list of such programs suit your purposes?

sublime1-ga

Clarification of Question by scrogginstx-ga on 29 Dec 2005 17:01 PST
Yes, repair has much to do with removing spyware, adware, viruses, and other
malware, but also occasional conflicts with AOL.

Request for Question Clarification by sublime1-ga on 29 Dec 2005 18:26 PST
scrogginstx...

Please review my suggestions for useful software in this
previous question in which I described how to create the
best security for a computer:
http://answers.google.com/answers/threadview?id=568868

As for AOL, I would tend to agree with the idea of 
considering a change of providers. I'm personally not
familiar with the topic of "conflicts with AOL".

Let me know if what I've provided is enough good enough
for me to post as the answer, or what else you might need
to consider your question completely answered.

sublime1-ga

Clarification of Question by scrogginstx-ga on 29 Dec 2005 18:54 PST
Thank you very much. That fully answers my question far better than I had expected.
Answer  
Subject: Re: Computer Repair Software
Answered By: sublime1-ga on 29 Dec 2005 20:23 PST
Rated:5 out of 5 stars
 
scrogginstx...

Thanks very much for clarifying what would be helpful.
I'll reproduce here the most relevant points of my other
answer for the sake of future readers:

-------------------------------------------------------

SOFTWARE FIREWALL

The best software firewall is ZoneAlarm, and it has the
advantage of being free, as well. ZoneAlarm protects both
against incoming attacks and outgoing events, such as 
a keylogger sending private information, by asking you
if you initiated the program which is attempting to access
the internet at that moment. If you recognize the program,
such as the Internet Explorer browser, you can give it 
blanket permission to access at all times, without being
checked out. If you say no, it will be blocked. You can
also give one-time access to check out any results, like
error messages from a Windows service which needs to run
in order to give your browser access.

ZoneAlarm offer a Pro version which provides additional
features and support, but the free version is just fine:
http://www.zonelabs.com/store/content/home.jsp


ANTIVIRUS (AV)

Many of the commercial AV programs are notorious for failing
to detect bugs in a timely manner, and for causing conflicts
with other software (Norton is one of these). As a result,
users started looking for better solutions. I've tried any
number of the freeware solutions and finally settled on 
AntiVir.

Here's a good list of possible programs:

Free online or downloadable virus scans:

AntiVir:
http://www.free-av.com/

BitDefender:
http://www.bitdefender.com/scan/licence.php

Computer Associates:
http://www3.ca.com/virusinfo/virusscan.aspx

Panda:
http://www.pandasoftware.com/activescan/com/activescan_principal.htm

Trend Micro:
http://housecall.trendmicro.com/housecall/start_corp.asp

I like AntiVir for several reasons:

- It tends to find viruses missed by other AV programs.

- Detection files are updated frequently - often several
  times a day. You can set the update component to update
  as often as you like. I update once a day.

- It has a component called AntiVir Guard which monitors
  file activity on your hard drive and scans on-the-fly.
  This is especially valuable in the case of hidden
  "drive-by" downloads from malicious sites - a common
  source of trojans. The Guard component sees these
  hidden downloads and scans the files, immediately
  alerting you of malicious content, and offering you 
  the option of deleting, moving or renaming the file
  or placing it in quarantine. Priceless.


WINDOWS UPDATES

Microsoft is painfully aware of the many vulnerabilities
in its software, from Windows itself to Outlook Express
to Internet Explorer. They work hard to patch them as
quickly as possible after becoming aware of a problem.
Updating your system is vital to any comprehensive
effort to protect yourself:
http://www.windowsupdate.com/

You can set Windows up to automatically check for new
updates and notify you from the system tray by going
to Start -> Settings -> Control Panel -> Automatic
Updates and checking the box that says "Keep my 
computer up to date."


FREEWARE SOLUTIONS

Out of all the freeware solutions out there, the following
programs should be considered essential. They are tried and
true, contain no spyware or adware themselves, work well with
other programs, and are constantly being updated and improved
by some of the most creative and conscientious programmers in
the world.

Many of them overlap in their protective capabilities, but
there's no such thing as too much protection. At the same
time, they each contain some unique aspects which more
than make up for any overlap in function.


- AdAware

"Ad-Aware is designed to provide advanced protection from
 known Data-mining, aggressive advertising, Parasites,
 Scumware, selected traditional Trojans, Dialers, Malware,
 Browser hijackers, and tracking components. With the
 release of Ad-Aware SE Personal edition, Lavasoft takes
 the fight against Spyware to the next level."
http://www.lavasoftusa.com/software/adaware/

The free version is essential. Plus and Professional
versions are also available.

Use it once a week, or more often if you browse aggressively.
Manually update before each use.


- Spybot Search & Destroy

A partial list of features:

Removal of adware and spyware
Removal of dialers
Removal of keyloggers
Removal of trojans and other baddies
Removal of usage tracks
Save removal of threats by shredding them
Backups of every removed problem
Exclude option to ignore specific problems
Permanent blocking of threatening ActiveX downloads
Permanent blocking of known tracking cookies for IE
Permanent blocking of threating downloads in IE 
http://www.safer-networking.org/en/features/index.html

Overview:
http://www.safer-networking.org/en/spybotsd/index.html


- Javacool Software's Spyware Blaster

"Prevent the installation of ActiveX-based spyware, adware,
 browser hijackers, dialers, and other potentially unwanted
 software.

 Block spyware/tracking cookies in Internet Explorer and
 Mozilla/Firefox.

 Restrict the actions of potentially unwanted sites in
 Internet Explorer.

 SpywareBlaster can help keep your system spyware-free and
 secure, without interfering with the "good side" of the web.

 And unlike other programs, SpywareBlaster does not have to
 remain running in the background."
http://www.javacoolsoftware.com/spywareblaster.html

Run it once a week to update it, and enable all protection.
Then close the program. This program acts more like an 
inoculation, preventing changes to the system. 4349 items
are currently in the database.


- WinPatrol

"WinPatrol uses a heuristic approach to detecting attacks
 and violations of your computing environment. Traditional
 security programs scan your hard drive searching for
 previously identified threats. WinPatrol takes snapshot
 of your critical system resources and alerts you to any
 changes that may occur without your knowledge."
http://www.winpatrol.com/

This program loads with Windows and sits in the system
tray, offering many features. The most noticeable are
when Scotty, the Scottish Terrier, barks to alert you
that a new program has been added to the Windows Startup
sequence, either in the registry or the Startup Folder.

Since one of the ways that viruses multiply themselves
is to add an entry to Windows Startup, this is a very
valuable program. You can immediately deny any program
from placing a startup entry.

You can also use the program by double-clicking on the
tray icon. Scotty will bark in response, and you'll
have access to several tabs of options, including 
viewing Startup Programs, Active Tasks, IE Helpers,
Cookies, and much, much more.

Scotty can also be set to monitor any changes made to
your HOSTS file. Much more on this later.


- HijackThis (HJT)

HijackThis is a legendary program which is of immense
value if you've already been infected, or think you 
might have been.

"HijackThis examines certain key areas of the Registry
 and Hard Drive and lists their contents. These are areas
 which are used by both legitimate programmers and hijackers."
http://www.tomcoyote.org/hjt/

HJT creates a log of what it finds which can then be 
posted for analysis by experts such as those found here
on Google Answers, or in a forum dedicated to assisting
those who are infected, such as 'TomCoyote Forums', 
'Geeks to Go Forums' and 'SpywareInfo Forums'.

Experts can tell you precisely what entries to check for
removal by HJT.

One of the latest enhancements to this program is the
addition of online HJT log analyzers, which can give 
you a leg up in analyzing them yourself:

IamNotaGeek.com log parser:
http://hjt.iamnotageek.com/

HijackThis log analyzer (a more graphic version):
http://www.hijackthis.de/en

HJT has other very useful features, including one which
marks a file for deletion on reboot. This is very useful
when Windows prevents you from deleting a file because
it's currently in use, which happens a lot with viruses.


- Microsoft Windows Anti-Spyware (Beta)

I installed this and ran it for about a week. It didn't
give any indication of having found anything that wasn't
already protected against by the other software here, but
I'm including it because it's received very good reviews
in the geek community, and I'd certainly recommend it to
anyone who has limited knowledge of spyware and the other
programs I've outlined to prevent it.

Let this run in your system tray.
http://www.microsoft.com/athome/security/spyware/software/default.mspx

- HOSTS file

The HOSTS file is a little-known Windows file which normally
does nothing, since the content is minimal by default, that
being:

127.0.0.1  localhost

That entry just points to your computer and identifies it
as localhost.

But additional entries can be made to this file that amount
to Windows wizardry!

The file is typically located here, in W2000 & XP:
C:\WINNT[or Windows]\system32\drivers\etc

It has no extension, but your can rename it HOSTS.txt
and open it with Notepad to see that it is a text file.

Entries can be added on a custom basis. These entries
will point specified addresses to your computer, rather
than to your DNS server, so that, instead of looking for
the files on the web, your browser will look for them on
your PC. Since they don't exist there, they won't be
found and loaded. In this way, you can effectively block
certain sites from ever being loaded in your browser.

Many people use the file to prevent known advertising
servers and malicious sites from having access to your
browser. There are many sites which post replacement
HOSTS files to use in place of the default one.

Different sites focus on different content. You can find
sites that block porn sites, sites that block ads from
loading in your browser, sites that are known to be
malicious, and combinations of all of these.

Since there are hundreds of sites of all these types, the
number of entries in the HOSTS file can cause it to become
much larger. If the file is too large, it will slow the
speed of your browser's loading things, so some authors
of HOSTS files take this into account, and use it to 
redirect only the most malicious sites and ubiquitous
advertisers.

The following page on the MS Most Valuable Professionals
site, offers the best compromise and supporting information
I've found for the HOSTS file:
http://www.mvps.org/winhelp2002/hosts.htm

You can download the one they provide and use it to 
replace the default one (after renaming it). You can
then also lock the file, by right-clicking on it,
selecting Properties and checking Read-only. This will
prevent trojans and other hijackers from writing to 
it, which can cause some major problems.

The MVPs page also offer a batch file utility which allows
you to temporarily turn off protection by renaming the file.

-------------------------------------------------------

Happy surfing!

sublime1-ga
scrogginstx-ga rated this answer:5 out of 5 stars
Far better than I ever expected!!!

Comments  
Subject: Re: Computer Repair Software
From: stuball-ga on 29 Dec 2005 17:52 PST
 
I would recommend using the following:

-Spybot Search & Destroy.
- Lavasoft Ad-Aware.
-Microsoft's Antispyware(if you are using Windows XP)
-McAfee Antivirus, and AVG Antivirus which is free and is very good
you can find it at www.grisoft.com.
-Spyblaster.
-Kerio Firewall (also free).
-CwShredder and HijackThis to prevent your browser from being taken ofer.
-Also, once a week I would recommend running the online virus scan  by
which can be found at www.trendmicro.com, look for housecall scan.

Finally, if you are not already using the firefox browser, which is
much more secure a a lot better, you should start using firefox
browser.

As for AOL, if possible mabe you should consider changing your
Internet provider if it is possible.

These are my personal recommendations, which have worked for me. So
far, I was able to stay free from all the bad stuff. If possible,
check out this site www.savemybutt.com and
http://www.netsquirrel.com/powerpoint/security.html , which is run be
a guy who is a co-host of a Chicago based radio show on
www.wgnradio.com every Wednesday night. Each wednesday night the talk
about computers.
Hope you'll find this helpful.
Subject: Re: Computer Repair Software
From: stuball-ga on 29 Dec 2005 18:19 PST
 
http://javacoolsoftware.com/spywareblaster.html

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