Category: Computers > Software
Asked by: alnh-ga
List Price: $2.00
06 Sep 2002 07:04 PDT
Expires: 06 Oct 2002 07:04 PDT
Question ID: 62259
I receive a message whenever I open Outlook 2002. It states "cannon find Program file\Starfish\TruSync\OLTS98.ext" Once I 'ok' the message, the Outlook opens The file listed does not appear on the harddrive. I have done the normal uninstall of Starfish. How can I eliminate this.
Answered By: rico-ga on 06 Sep 2002 07:35 PDT
Hi alnh-ga, According to the Starfish Support site at... http://techsupp.starfish.com/cgi-bin/newsite.cfg/php/enduser/std_adp.php?p_sid=CFNzWzog&p_lva=010521-000024&p_refno=010523-000035&p_created=990647102&p_sp=cF9ncmlkc29ydD0mcF9yb3dfY250PTI0JnBfc2VhcmNoX3RleHQ9dW5pbnN0YWxsJnBfc2VhcmNoX3R5cGU9MyZwX3Byb2RfbHZsMT1_YW55fiZwX3Byb2RfbHZsMj1_YW55fiZwX2NhdF9sdmwxPX5hbnl_JnBfc29ydF9ieT1kZmx0JnBfcGFnZT0x&p_li= "1. In Outlook 98/2000, choose Options from the Tools menu bar in Outlook. Select the Other tab, click the Advanced Options button and then click the Add-In Manager button. Uncheck TrueSync and click OK to close the windows. 2. Uninstall TrueSync Plus using the Add/Remove Programs utility in Windows Control Panel. Then restart Windows and delete the TrueSync folder." I realize from your question that you've already done Step #2. You may want to check to make sure that the TrueSync folder is also deleted. Other options: The Starfish Tech Support site does also note when discussing other problems with TrueSynch that it sometimes becomes necessary to un- and reinstall OutLook Express altogether. If all else fails, you can contact Starfish customer support at firstname.lastname@example.org for further suggestions. Best of luck, rico
|There are no comments at this time.|
If you feel that you have found inappropriate content, please let us know by emailing us at email@example.com with the question ID listed above. Thank you.
|Search Google Answers for|