I'm looking for a trainer to consult with us over the phone to improve
the voice skills of my customer service team. At this stage i'm NOT
looking for seminars or courses, or general customer service skills.
Nor am I looking for voice trainers for general voice, or singing.
Thanks!

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Request for Question Clarification by angy-ga on 09 Sep 2002 21:18 PDT

Where are you? If you are in or near Australia I can probably help you find someone.

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Clarification of Question by headsetsdotcom-ga on 09 Sep 2002 21:21 PDT

Australia? Almost. San Francisco! :-).  But we want it over the phone,
so i wouldn't rule it out.  Solicitations from 'voice trainers'
welcomed.

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Request for Question Clarification by angy-ga on 11 Sep 2002 21:14 PDT

If solicitations from voice trainers are OK, email
kenwelsh@goconnect.net - he may be able to help you with a
personalised training plan.

This is a professional colleague of mine who has given his permission
to post his email address.

---

Clarification of Question by headsetsdotcom-ga on 12 Sep 2002 10:16 PDT

Thanks Angy, i've emailed Ken.  :-)

Hi headsetsdotcom, 

I emailed The Voice And Speech Trainers Association Inc. 

URL http://www.vasta.org/

This is what i sent them and their reply:

--- my mail --- 

Hi,

Can you recommend someone who can consult over the phone to
improve the voice skills of a company's customer service
team? They are not looking for any seminars or courses.

I know this is not exactly what you do, but I wanted to take
a chance and mail you! I found your email address from the
vasta homepage.

Warm regards

Vinod S.
-------------- their reply ----------

The person I would recommend is Ginny Kopf. Her email address is

zazu@gdi.net 

She has done quite a bit of corporate work, and may be able to do this
kind
of thing.

Eric Armstrong
-------------------------------------

I hope you can accept this as an answer. However, if you need any more
information, please let me know and i will do all i can to find it for
you!

warm regards
vinod-ga

---

Clarification of Answer by vinods-ga on 02 Oct 2002 06:16 PDT

Hi, 

This is a follow-up to my answer. Since I don't know your location,
here is the URL for the Professional Index of VASTA. I'm sure you will
find many people listed here who may be able to take on your project.

-URL- http://www.vasta.org/dirstate.html

The individual pages list the following:

Name and contact info ; Affiliations ; Training, Certificates, Major
Workshops ; Selected Professional Affiliation (Work Experience) ;
Area(s) of Expertise (in Ranked Order); Professional Organizations ;
Statement of Philosophy

warm regards
vinod-ga

Thanks Vinods!  Nice job. i've sent an email off. This could be what I
need. Thanks all  for your kind help with comments too.

By voice skills do you mean the sound of their voice; professional vs.
conversational? Or do you mean the words that are spoken, and training
to choose more professional words?

the tone, pace and pitch of their voice, not the words. Tx.

I have calls in to two firms to see what they would charge for phone
consultation.  As soon as I hear back, I will post the information if
it proves pertinent to your needs.

Sounds great journalist. Thanks!

headsets...

Let me know if you think I answered this for you in the
latest clarification of your question here:
https://answers.google.com/answers/main?cmd=threadview&id=63299

Sublime, I rated the last answer so i'm going to leave this one for
someone else. i've posted complimentary comments on the last one too.

Tx.

Regarding my comment post of September 10, I have received no response
from either company.  :(