Hi backtothefuture-ga:
Thanks for the interesting question. I've done some
extensive searching, weeded out all the software-only
vendors, and have been able to come up with
the following UK-based companies/consultants that should be able
to set you up with a complete, customized IVR system.
While some of these companies may use voice recognition,
they all can work without it as well.
I've listed them here in no particular order:
1. UTILIS (ICR)
URL: http://www.utilissolutions.co.uk
Quote: "How well you communicate with your customers and staff
can have a tangible effect on the efficiency and success of
your company. UTILIS can call on unrivalled experience of
creating and implementing leading edge business solutions
incorporating Interactive Voice Response (IVR), and
speech recognition. These can set your staff free to
focus on other areas of your business - like sales,
marketing and providing the personalised (sic) service which
engenders customer loyalty."
URL: http://www.utilissolutions.co.uk/UTILISapproach2.html
Contact: The company is located in Bradford. To write them, visit:
URL: http://www.utilissolutions.co.uk/UTILIScontact.html
2. Elitetele.com PLC
URL: http://www.elitetele.com/index2.html
Quote: "Elite has access to one of the largest IVR platforms
in the UK with over 2000 lines of IVR currently available
and handling over 10 million calls per month. IVR applications
are developed and written by a team of specialist engineers
using a specially developed scripting language.
Elite has gained an enviable reputation over the last few years
in being able to provide highly bespoke network based IVR services
at a fraction of the cost of using conventional customer based
solutions. Applications range from simple Auto-Attendant services
and data capture to automated booking services that combines
IVR, Intelligent Networking and systems integration with
external databases and systems."
URL: http://www.elitetele.com/ivr.html
Contact:
Rainford Hall
Crank Road
Crank
St Helens
WA11 7RP
Tel.: +44 (0)870 990 8000
Fax.: +44 (0)870 990 8001
E-Mail: sales@elitetele.com
3. iTouch UK
URL: http://www.itouch.co.uk/
Quote: "iTouch UK has one of the largest Voice capacities in the UK.
We have the ability to work with our clients to generate real
income streams from time sensitive content and to enable handling
high-volume, low cost small-ticket promotions with ease."
URL: http://www.itouch.co.uk/services/index.php?voice=1a
Contact:
Avalon House
57-63 Scrutton Street
London
EC2A 4PF
Customer Care: 0870 906 3435
Tel: +44 (0)20 7613 6000
Fax: +44 (0)20 7613 6006
E-mail: info@itouch.co.uk
4. Convergys:
URL: http://www.convergys.com/index.html
Quote: "Over the years, we have developed IVR applications for
many Fortune 500 companies. These solutions integrate advanced
IVR technology, qualified people, structured processes, system
stability and sufficient capacity that contribute to increased
contact center effectiveness, improved customer satisfaction and
reduced costs:
Contact:
Cambridge
Cambourne Business Park
Building 1020
Cambourne
Cambridge CB3 6DN
England, UNITED KINGDOM
Phone: 44 (0)1223 705000
URL: http://www.convergys.com/locations_europe.html# (click on
United Kingdom link)
5. Encoded
URL: http://www.encoded.co.uk/index.html
Quote: "Encoded runs an in-house Interactive Voice Response
(IVR) bureau - designing, hosting and managing IVR services
for clients that want neither the expense nor the inconvenience
of maintaining their own systems.
Your services will be designed and maintained by experts with
years of experience of IVR systems. Our guaranteed channel
service means that you will always have enough capacity,
and our prices are the most competitive in the industry."
URL: http://www.encoded.co.uk/ivr/ivrbureau.html
Contact:
Encoded Ltd
Robert Denholm House
Bletchingley Road
Nutfield
Surrey
RH1 4HW
General Enquiries: 0845 120 9790
enquiries@encoded.co.uk
URL: http://www.encoded.co.uk/encoded/contact.html
I hope that these leads take you where you need to go.
If you have any need of clarification of my answer,
please ask for it using the Clarification function -
before you rate this answer.
Thank you.
websearcher-ga
Search Strategy on Google:
"interactive voice response" consultant uk
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consultant uk "interactive voice response " site:.uk
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uk "interactive voice response"
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