Hi,
I have a 4-year old iMac, and its Internal Modem stopped working. I
bought a new external modem. I cannot get it to work. Nor can the
local Mac dealer. He tested my iMac and it is fine. The modem is brand
new (Zoom 56K USB Faxmodem).
When I go to the modem settings menu of the iMac, it does not offer me
external modem, just internal modem. The modem guide says it does work
with iMacs.

Do you know how to change the settings of such an old iMac to internal
modem?
As I already spent a lot of money on this, and still cannot use it,
please only answer if you are confident. I welcome your guesses as
"comments".

Thanks, Miklos

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Request for Question Clarification by rmn-ga on 13 Sep 2002 18:16 PDT

Have you tried downloading the most recent drivers for the modem? 
These are availible on the manufactuer's web site, and may solve any
difficulties you are having.

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Clarification of Question by mikike-ga on 13 Sep 2002 19:48 PDT

No, I have not tried that. Thanks for the idea. However, the modem
came with an installation disk. Should that not have everything on it?

Thanks, Miklos

As my colleague rmn-ga points out, you need to obtain the proper
driver, if it was not included with your modem. (If the modem's
packaging included a floppy disk or CDROM, you may find an appropriate
driver there.)

Once you've installed your driver, this newsgroup post may be helpful:

http://groups.google.com/groups?selm=1ffysbr.zlipzy1pfmvwiN%40%5B192.168.0.170%5D&oe=UTF-8&output=gplain

Dear Colleagues,
thanks for your comments. The new modem came with an Installation
CD-Rom, and
I used it to install the modem. I am sorry I do not understand what
"Drivers" you are referring to. Could you please elaborate on that
one? The modem is brand new, so I assume it has the latest stuff on
the installation disk).

Thanks again, Miklos

Go to the modem manufacturer's Web site and then to the software
section of that site. Download the Macintosh drivers for that modem.
Drivers are the software the Mac uses to talk to the modem. Also,
check to see if there is a "firmware upgrade" for that modem model. If
so, download and install that, too. Getting the drivers and firmware
from the Web site is preferable to using the CD-ROM, because the Web
site may have a more recent, better version of the driver.

- 1. 'Maybe' you plugged in the modem after you started the iMac.
You need to start the iMac when the modem is plugged in to the iMac.
- 2. Or you plugged in your modem into the keyboard USB port which
does not have enough power. You need to plug it into the USB port on
the computer, and restart.
Problem solved?
regards
lot-ga

Dear All,
thanks for all comments. I called the manufacturer of the modem and
they said that I need at least MAC OS 8.6 to operate this modem, and I
currently only have MAC 0S 8.0.  I am hoping this will solve
everything.

Miklos