Bumper to Bumper 4 years/50,0000 miles (Except Tires)
Safety Restrain System 5 years/50,0000 miles
Corrosion 5 years/Unlimited miles
That is an overview, I can email you a pdf document with specifics.
Below you will find the text of the PDF but it is missing the
diagrams.
Your satisfaction is our #1 goal. If you have questions or concerns
with
your vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership
level,
please contact the Lincoln Customer Assistance Center.
In the United States:
Ford Motor Company
Lincoln Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48121
1-800-521-4140
TDD for hearing impaired:
1-800-232-5952
In Canada:
Ford Motor Company
Customer Assistance Centre
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5B4
1-800-565-3673 (FORD)
Outside the U.S. or Canada:
Ford Motor Company
Worldwide Direct Market Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
In Puerto Rico and Virgin Islands:
Ford Motor Company
Caribbean Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975
Table of Contents
1. INTRODUCTION 1
2. IMPORTANT INFORMATION YOU SHOULD
KNOW 2
If You Need Customer Assistance 2
Know When Your Warranty Begins 2
Check Your Vehicle 2
Maintain Your Vehicle Properly 2
Who Pays For Warranty Repairs? 3
Do Warranties Apply In Other Countries? 3
3. THE NEW VEHICLE LIMITED WARRANTY FOR
YOUR 1999-MODEL VEHICLE 4
Quick Reference: Warranty Coverage 5
What Is Covered? 6
What Is Not Covered? 8
4. IN ADDITION ... 10
Tires 10
Roadside Service (United States, Puerto Rico,
And U.S. Virgin Islands) 10
Transportation Assistance 11
5. FEDERAL REQUIREMENTS FOR EMISSIONS
WARRANTIES 12
Quick Reference: Emissions Warranty Coverage 12
What Is Covered? 14
What Is Not Covered? 15
6. CALIFORNIA REQUIREMENTS FOR EMISSIONS
WARRANTIES 16
Quick Reference: Emissions Warranty Coverage 16
Explanation Of California Emissions Warranties 17
What Is Covered? 18
What Is Not Covered? 20
7. ADDITIONAL INFORMATION ABOUT YOUR
EMISSIONS WARRANTY COVERAGE, UNDER
FEDERAL AND CALIFORNIA REQUIREMENTS 21
8. FORD EXTENDED SERVICE PLAN 24
9. DISPUTE SETTLEMENT BOARD 25
10. STATE WARRANTY ENFORCEMENT LAWS 26
11. IMPORTANT INFORMATION ABOUT TOWN CAR
LIMOUSINE CONVERSIONS 27
1. Introduction
Ford Motor Company and your selling dealer thank you for selecting
one of our quality products. Our commitment to you and your vehicle
begins with quality protection and service.
When you need warranty repairs your selling dealer would like you to
return to it for that service, but you may also take your vehicle to
another Ford Motor Company dealership authorized to service Lincoln
vehicles. Certain warranty repairs require special training though, so
not
all dealers are authorized to perform all warranty repairs. That means
that, depending on the warranty repair needed, the vehicle may need to
be taken to another dealer. If a particular dealership cannot assist
you,
then contact the Lincoln Customer Assistance Center at 1-800-521-4140.
This booklet explains in detail the warranty coverages that apply to
your
1999–model Lincoln vehicle. If you bought a previously owned
1999–model vehicle, you are eligible for any remaining warranty
coverages.
Ford Motor Company provides the Emissions Defect Warranties and
Emissions Performance Warranties which cover your emissions
control systems (pages 12-23).
Ford Motor Company or Ford Motor Vehicle Assurance Company (a
subsidiary of Ford Motor Company, The American Road, Dearborn, MI
48121) provides the New Vehicle Limited Warranty (pages 4-7).
If you are interested in knowing whether the warranty coverage is
provided by Ford Motor Company or Ford Motor Vehicle Assurance
Company, call the Lincoln Customer Assistance Center at
1-800-521-4140. The warranty coverage you receive and your dealer’s
handling of any warranty covered repair will be the same regardless of
the warranty provider.
1
2. Important information you should know
IF YOU NEED CUSTOMER ASSISTANCE
Your Ford Motor Company dealer is available to assist you with all
your
automotive needs. Please follow the procedures outlined on the front
page of this booklet.
In addition, if you are an eligible U.S. owner, you may use - at no
cost -
the services of the Dispute Settlement Board. The Board is a panel of
impartial individuals who resolve disputes. For details, see Dispute
Settlement Board (page 25) or call 1-800-428-3718.
KNOW WHEN YOUR WARRANTY BEGINS
Your Warranty Start Date is the day you take delivery of your new
vehicle or the day it is first put into service (for example, as a
dealer
demonstrator), whichever occurs first.
CHECK YOUR VEHICLE
We try to check vehicles carefully at the assembly plant and the
dealership, and we usually correct any damage to paint, sheet metal,
upholstery, or other appearance items. But occasionally something may
slip past us, and a customer may find that a vehicle was damaged
before
he or she took delivery. If you see any damage on your vehicle, notify
your dealership within one week of the delivery date.
MAINTAIN YOUR VEHICLE PROPERLY
Your glove compartment contains an Owner Guide and a Scheduled
Maintenance Guide which indicate the scheduled maintenance required
for
your vehicle. Proper maintenance guards against major repair expenses
resulting from neglect or inadequate maintenance, and may help
increase the
value you receive when you sell or trade your vehicle.
It is your responsibility to make sure that all of the scheduled
maintenance is
performed and that the materials used meet Ford engineering
specifications.
Failure to perform scheduled maintenance as specified in the Service
Guide
will invalidate warranty coverage on parts affected by the lack of
2
maintenance. Make sure that receipts for completed maintenance work
are
retained with the vehicle and confirmation of maintenance work is
always
entered in your Scheduled Maintenance Guide.
Your Ford or Lincoln-Mercury dealership, or Ford or Lincoln-Mercury
Auto Care Service Center, has factory-trained technicians who can
perform the required maintenance using genuine Ford parts. The
dealership looks forward to meeting your every service need to
maximize
your satisfaction with your vehicle.
WHO PAYS FOR WARRANTY REPAIRS?
You will not be charged for covered warranty repairs made during the
warranty periods for Bumper to Bumper, Safety Restraint, Corrosion, or
Emissions Coverage.
Some states may require a tax on all or a portion of warranty repairs.
Where state law requires, the tax must be paid by you, the owner of
the
vehicle.
Sometimes Ford may offer a special adjustment program to pay all or
part
of the cost of certain repairs beyond the terms of the applicable
warranty.
Check with your dealer or call the Lincoln Customer Assistance Center
at
1–800–521–4140 to learn whether any adjustment program is applicable
to your vehicle. Please have your vehicle identification number
available.
DO WARRANTIES APPLY IN OTHER COUNTRIES?
The New Vehicle Limited Warranty and the Emissions Warranties
described in this booklet apply to your vehicle if:
² it was originally sold or leased by a Ford Motor Company dealership
in
the United States or U.S. Federalized Territories; and
² it was originally registered/licensed and operated in the United
States,
U.S. Federalized Territories, or Canada.
If you meet these two requirements, you do have warranty coverage
when you travel with this vehicle outside the United States, U.S.
Federalized Territories, or Canada. In some cases, however, you may
have to pay the servicing Ford dealer in a foreign country for a
repair
that is covered under the U.S. warranty. If this happens, be sure to
save
the paid repair order or invoice. You should present this document to
a
U.S. Ford Motor Company dealer for warranty refund consideration.
3
3. The new vehicle limited warranty for your
1999-model vehicle
Your NEW VEHICLE LIMITED WARRANTY gives you specific legal
rights. You may have other rights that vary from state to state. The
New Vehicle Limited Warranty is the only express warranty applicable
to your vehicle. Neither Ford or Ford Motor Vehicle Assurance
Company assumes nor authorizes anyone to assume for it any other
obligation or liability in connection with your vehicle or this
warranty.
Ford, Ford Motor Vehicle Assurance Company and your dealer are not
responsible for any time that you lose, for any inconvenience you
might be caused, for the loss of your transportation, or for any other
incidental or consequential damages you may have.
You may have some implied warranties. For example, you may have:
² an implied warranty of merchantability (that your vehicle is
reasonably fit for the general purpose for which it was sold); or
² an implied warranty of fitness for a particular purpose (that your
vehicle is suitable for your special purposes).
These implied warranties are limited, to the extent allowed by law, to
the time period covered by the written warranties, or to the
applicable
time period provided by state law, whichever period is shorter.
Some states do not allow Ford or Ford Motor Vehicle Assurance
Company to limit how long an implied warranty lasts or to exclude or
limit incidental or consequential damages, so the limitation and
exclusions described above may not apply to you.
NOTE: This information about the limitation of implied warranties
and the exclusion of incidental and consequential damages under the
New Vehicle Limited Warranty also applies to the Emissions
Warranties described on pages 12–23.
NOTE: If you are an eligible U.S. owner and have a warranty concern
unresolved by your dealer, you may use the services of the Dispute
Settlement Board (see page 25).
4
QUICK REFERENCE: WARRANTY COVERAGE
This chart gives a general summary of your warranty coverage provided
by Ford Motor Company or Ford Motor Vehicle Assurance Company
under the New Vehicle Limited Warranty. Please refer to the
description of warranty coverage for more specific information.
For each type of coverage, the chart shows two measures:
² years in service
² miles driven
The measure that occurs first determines how long your coverage lasts.
For example: Your Bumper to Bumper Coverage lasts for four years -
unless you drive more than 50,000 miles before four years elapse. In
that
case, your coverage ends at 50,000 miles.
For more details on coverage, see:
á What is Covered? (pages 6–7)
á What is Not Covered? (pages 8–9)
Your New Vehicle Limited Warranty
TYPE OF
COVERAGE
YEARS IN
SERVICE/MILES
DRIVEN
4/50,000
5/50,000
5/UNLIMITED
SAFETY RESTRAINT SYSTEM
CORROSION
BUMPER TO BUMPER
5
WHAT IS COVERED?
The New Vehicle Limited Warranty coverage is provided by Ford Motor
Company or Ford Motor Vehicle Assurance Company, a subsidiary of
Ford Motor Company. These coverages include Bumper to Bumper
coverage, Safety Restraint coverage, and corrosion coverage.
Bumper to Bumper Coverage
Under your New Vehicle Limited Warranty, Bumper to Bumper Coverage
begins at the warranty start date and lasts for four years or 50,000
miles,
whichever occurs first.
During this coverage period, authorized Ford Motor Company dealers
will
repair, replace, or adjust all parts on your vehicle (except tires)
that are
defective in factory-supplied materials or workmanship. Items or
conditions that are not covered by the New Vehicle Limited Warranty
are
described on pages 8–9.
When making warranty repairs on your vehicle, the dealer will use Ford
or Motorcraft parts or remanufactured parts that are authorized by
Ford.
Safety Restraint Coverage
Under your New Vehicle Limited Warranty, Safety Restraint Coverage
begins at the warranty start date and lasts for five years or 50,000
miles,
whichever occurs first.
During this coverage period, Ford Motor Company or Ford Motor Vehicle
Assurance Company warrants your vehicle’s safety belts and air bag
Supplemental Restraint System (SRS) against defects in
factory-supplied
materials or workmanship.
6
Corrosion Coverage
Under your New Vehicle Limited Warranty, Corrosion Coverage begins at
the warranty start date and covers body sheet metal panels against
corrosion due to a defect in factory-supplied materials or
workmanship.
The coverage period for corrosion depends on the type of damage that
occurs. There are two types of damage:
² If corrosion causes perforation (holes) in the body sheet metal,
coverage lasts for five years, regardless of the miles driven.
² If corrosion does not cause holes - and is not the result of usage
and/or environmental conditions - coverage lasts for four years or
50,000 miles, whichever occurs first.
For damage caused by airborne material (environmental fallout) - where
there is no factory-related defect involved and therefore no warranty
-
our policy is to cover paint damage due to airborne material for
12 months or 12,000 miles, whichever occurs first.
7
WHAT IS NOT COVERED?
Damage Caused By:
² accidents, collision, or objects striking the vehicle
² theft, vandalism, or riot
² fire or explosion
² freezing
² misusing the vehicle, such as driving over curbs, overloading,
racing,
or using the vehicle as a stationary power source
² altering or modifying the vehicle - including the body, chassis, or
components - after the vehicle leaves Ford’s control
² non-Ford parts installed after the vehicle leaves Ford’s control.
For
example, but not limited to, cellular phones, alarm systems, and
automatic starting systems
² tampering with the vehicle, tampering with the emissions systems, or
with other parts that affect these systems
² disconnecting or altering the odometer or allowing the odometer to
be
inoperative for an extended period of time with the result that the
actual mileage cannot be determined
² using contaminated or improper fuel/fluids
² customer-applied chemicals or accidental spills
² driving through water deep enough to cause water to be injested into
the engine
Damage Caused by Use and/or the Environment
Your New Vehicle Limited Warranty does not cover surface rust and
deterioration of paint, trim, upholstery and other appearance items
that
result from use and/or exposure to the elements. Here are examples:
² stone chips, scratches (some
examples are on paint and glass)
² dings, dents
² road salt, tree sap
² bird and bee droppings
² lightning, hail
² windstorm
² earthquake
² water or flood
² cuts, burns, punctures or tears
Damage Caused by Improper Maintenance
Your New Vehicle Limited Warranty does not cover damage caused by
failure to maintain the vehicle, improperly maintaining the vehicle,
or
using the wrong part, fuel, oil, lubricants or fluids. See the Owner
Guide for correct fluid types and levels, and consult the Scheduled
Maintenance Guide for proper ways to maintain your vehicle.
8
Maintenance/Wear
Your New Vehicle Limited Warranty does not cover: (1) parts and labor
needed to maintain the vehicle; and (2) the replacement of parts due
to
normal wear and tear. You, as the owner, are responsible for these
items.
Examples from the Scheduled Maintenance Guide are:
² oil changes
² oils, lubricants, other fluids
² oil/air filters
² brake linings/pads
² tire rotation
² cleaning/polishing
² wiper blades
² clutch linings
² engine tune-up
Other Items and Conditions Not Covered
Your New Vehicle Limited Warranty also does not cover:
² non-Ford parts of your vehicle,
for example, parts installed by
body builders or manufacturers
other than Ford, or damage to
Ford components caused by
installation of non-Ford parts
² vehicles that have ever been
labeled or branded as
“dismantled”, “fire”, “flood”,
“junk”, “rebuilt”, “reconstructed”,
or “salvaged”; this will void the
New Vehicle Limited Warranty
² vehicles that have ever been determined to be a “total loss” by an
insurance company; this will void the New Vehicle Limited Warranty
² converted Town Car Limousines that are not equipped with the
Limousine Builder’s Package (418) Option. See important information
about Town Car Limousine conversions (page 27).
Time Limits on Coverage
² After the first 12 months in service or 12,000 miles, whichever
occurs
first, wheel alignment and tire balancing are not covered unless
required by a warranty repair.
9
4. In addition ...
TIRES
The tire manufacturer provides you with a separate warranty. You will
find your tire warranty with the owner literature supplied with your
new
vehicle.
If a tire is damaged during the Bumper to Bumper Warranty coverage
period because of a vehicle defect in factory-supplied materials or
workmanship, Ford Motor Company, or Ford Motor Vehicle Assurance
Company will replace the tire.
ROADSIDE SERVICE (UNITED STATES, PUERTO RICO, AND U.S.
VIRGIN ISLANDS)
Your vehicle is covered by the complimentary Ford Roadside Assistance
Program (unless you are driving a daily rental unit). Under this
program
Ford will cover:
² towing to the nearest Ford Motor Company dealership, or towing to
your selling dealership if within 25 miles
² flat tire change
² fuel delivery
² jump starts
² lock-out assistance
The Roadside Assistance Program is separate from the New Vehicle
Limited Warranty, but the Program’s time period runs concurrently with
Bumper to Bumper Warranty Coverage (four years or 50,000 miles,
whichever occurs first). If you need towing after Bumper to Bumper
Coverage has ended - and if the problem is covered by another Ford
warranty - Ford will pay the tow charge under the other warranty.
For emergency roadside assistance, call 1–800–521–4140 24 hours a
day, 365 days a year.
For daily rental units that must be towed because a covered part has
failed during the Bumper to Bumper Warranty period, Ford will cover
towing to the nearest Ford Motor Company dealership.
10
TRANSPORTATION ASSISTANCE
Alternative transportation in the form of shuttle service or service
loaners may be available for warranty service under the Lincoln
Commitment Program. Please consult with your dealer for details.
11
5. Federal requirements for emissions warranties
QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE
This chart shows your warranty coverage under two emissions warranties
that Ford Motor Company provides for vehicles that do not qualify for
California emissions warranty as defined in Section 6 of this guide.
These
warranties comply with Federal requirements and are:
² Emissions Defect Warranty
² Emissions Performance Warranty
For full details on emissions control coverage, see:
á Emissions Defect Warranty (page 13)
á Emissions Performance Warranty (pages 13–14)
á What is Covered? (pages 14–15)
á What is Not Covered? (page 15)
EMISSIONS PERFORMANCE
WARRANTY
Emissions Related Parts
Emissions Warranties for Your Vehicle
TYPE OF
COVERAGE
YEARS IN
SERVICE/MILES
DRIVEN
4/50,000
8/80,000
2/24,000
EMISSIONS DEFECTS
WARRANTY
Certain Emissions Parts*
* Catalytic converters, electronic emissions control unit, and
onboard emissions diagnostic device (required 8 years/80,000
mile coverage per the Clean Air Act)
12
Emissions Defect Warranty Coverage
Under the Emissions Defect Warranty, Ford Motor Company provides
coverage for up to four years or 50,000 miles (whichever occurs
first).
This is an extension of the federal requirement that calls for
coverage of
two years/24,000 miles (whichever occurs first).
During this coverage period, Ford Motor Company warrants that:
² your vehicle is designed, built, and equipped to meet - at the time
it is
sold - the emissions regulations of the U.S. EPA.
² your vehicle is free from defects in factory-supplied materials or
workmanship that could prevent it from conforming with applicable
EPA regulations.
² you will not be charged for repair, replacement, or adjustment of
defective emissions-related parts listed under What is Covered?
(pages 14-15)
Under the Emissions Defect Warranty, Ford Motor Company also
provides coverage, including labor and diagnosis, for eight years or
80,000 miles (whichever occurs first) for these emissions parts:
² catalytic converter
² electronic emissions control unit (PCM)
² onboard emissions diagnostic device
Emissions Performance Warranty Coverage
If your vehicle is registered in a state where the state or local
government has an EPA-approved inspection and maintenance program,
you may also be eligible for Emissions Performance Warranty Coverage
for two years or 24,000 miles (whichever occurs first), if you meet
certain conditions.
Under Emissions Performance Warranty Coverage, Ford Motor Company
will repair, replace, or adjust - with no charge for labor, diagnosis,
or
parts - any emissions control device or system, if you meet all these
conditions:
² You have maintained and operated your vehicle according to the
instructions on proper care in the Owner Guide, the Scheduled
Maintenance Guide, and this booklet.
² Your vehicle fails to conform, during the warranty coverage period
of
two years or 24,000 miles (whichever occurs first), to the applicable
national EPA standards.
13
² You are subject to a penalty or sanction under local, state, or
federal
law because your vehicle has failed to conform to the emissions
standards. (A penalty or sanction can include being denied the right
to use your vehicle.)
² Your vehicle has not been tampered with, misused, or abused.
The Emissions Performance Warranty will not apply to your vehicle if:
² the vehicle is tested at high altitude, but is certified to meet
standards
only at sea level.
² the diagnosis shows your vehicle will pass the applicable state or
local
government test using test procedures and standards set by the EPA.
WHAT IS COVERED?
These parts are covered by both the Emissions Defect Warranty and the
Emissions Performance Warranty.
List of Parts Covered by Emissions Warranties
² Air/Fuel Feedback Control
System and Sensors
² Altitude Compensation System
² Catalytic Converter
² Controls for Deceleration
² Electronic Engine Control
Sensors and Switches
² Electronic Ignition System
² Exhaust Gas Recirculation
(EGR) Valve, Spacer, Plate and
Associated Parts
² Exhaust Manifold
² Exhaust Pipe (Manifold to
Catalyst)
² Fuel Filler Cap and Neck
Restrictor
² Fuel Injection System
² Fuel Injector Supply Manifold
² Fuel Tank
² Fuel Vapor Storage Canister,
Liquid Separator and Associated
Controls
² Ignition Coil and/or Control
Module
² Intake Manifold
² Malfunction Indicator Light
(MIL) System
² PCV System and Oil Filler Cap
² Powertrain Control Module
² Spark Control Components
² Spark Plugs and Ignition Wires
² Throttle Air Control Bypass
Valve
² Throttle Body Assembly (MFI)
² TWC Air Control Valve
² Volume Air Flow Sensor
14
Important information about List of Parts
Also covered by the two emissions warranties are all emissions-related
bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts,
connectors,
non-diesel fuel lines, and wiring harnesses that are used with
components on the list of parts, above.
Concerning parts that should be replaced on a certain recommended
maintenance schedule: These parts remain under warranty until : (a)
the
first replacement time that is specified in your Owner Guide and the
Scheduled Maintenance Guide; or (b) the time or mileage limits of
the Federal Defect and Performance Warranties (whichever occurs
first).
Your Lincoln dealer maintains a complete list of parts covered by
emissions warranties. For more details about the specific parts
covered
by the Emissions Defect Warranty, contact your dealer.
WHAT IS NOT COVERED?
Ford Motor Company may deny you warranty coverage if your vehicle or
a part has failed because of abuse, neglect, improper maintenance,
unapproved modifications, or any items included in What Is Not
Covered? (pages 8–9).
15
6. California requirements for emissions
warranties
QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE
This chart shows the coverage Ford Motor Company provides under the
emissions control warranty to owners of vehicles certified for sale in
California, (your Vehicle Emissions Control Information label will
indicate
certified for sale in California) and registered in California,
Massachusetts, or New York. There are three warranties:
² Short-Term Defects Warranty
² Long-Term Defects Warranty
² Performance Warranty
For full details about coverage under California requirements for
emissions control, see:
á Defects Warranties (page 17)
á Performance Warranty (page 17)
á What Is Covered? (pages 18–20)
á What Is Not Covered? (page 20)
Emissions Warranties for California Vehicles
TYPE OF
COVERAGE
YEARS IN
SERVICE/MILES
DRIVEN
3/50,000
7/70,000
3/50,000
EMISSIONS DEFECTS WARRANTY
Short-Term Warranty
Long-Term Warranty*
* These specific parts were selected on the basis of their estimated
replacement cost at the time the California Air Resources Board
certified your vehicle for sale in California.
EMISSIONS PERFORMANCE
WARRANTY
16
EXPLANATION OF CALIFORNIA EMISSIONS WARRANTIES
Your Warranty Rights and Obligations
(Applicable if your vehicle is certified for sale in California and
registered in California, Massachusetts, or New York.)
The California Air Resources Board and Ford Motor Company are
pleased to explain the emission control system warranty on your
1999–model vehicle. In California, new motor vehicles must be
designed,
built, and equipped to meet the State’s stringent anti-smog standards.
Ford must warrant the emission control system on your vehicle for the
periods of time listed below, provided there has been no abuse,
neglect
or improper maintenance of your vehicle.
Your emission control system may include parts such as the carburetor
or fuel injection system, the ignition system, catalytic converter,
and
engine computer. Also included may be hoses, belts, connectors and
other emissions-related assemblies.
Where a warrantable condition exists, Ford Motor Company will repair
your vehicle at no cost to you, including diagnosis, parts and labor.
Manufacturer’s Warranty Coverage:
For 3 years or 50,000 miles (whichever first occurs):
1. If your vehicle fails a Smog Check inspection, all necessary
repairs and
adjustments will be made by Ford to ensure that your Lincoln passes
the
inspection. This is your emission control system PERFORMANCE
WARRANTY.
2. If any emissions-related part on your vehicle is defective, the
part will
be repaired or replaced by Ford. This is your short-term emission
control
system DEFECTS WARRANTY.
For 7 years or 70,000 miles (whichever first occurs):
1. If an emissions-related part listed in this booklet, with coverage
for
seven years or 70,000 miles is defective, the part will be repaired or
replaced by Ford. This is your long-term emission control system
DEFECTS WARRANTY.
17
Owner’s Warranty Responsibilities:
As the vehicle owner, you are responsible for the performance of the
required maintenance listed in your owner’s manual. Ford recommends
that you retain all receipts covering maintenance on your vehicle, but
Ford cannot deny warranty coverage solely for the lack of receipts or
for
your failure to ensure the performance of all scheduled maintenance.
You are responsible for presenting your vehicle to a Lincoln dealer as
soon as a problem exists. The warranty repairs should be completed in
a
reasonable amount of time, not to exceed 30 days.
As the vehicle owner, you should also be aware that Ford Motor
Company may deny you warranty coverage if your vehicle or a part has
failed due to abuse, neglect, improper maintenance, or unapproved
modifications.
If you have any questions regarding your warranty rights and
responsibilities, or if you want to report what you believe to be
violations
of the terms of this warranty you may contact the Lincoln Customer
Assistance Center at 1–800–521–4140 or the California Air Resources
Board at:
State of California Air Resources Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, California 91731–2990
WHAT IS COVERED?
The parts listed on page 19 are covered by the Defects Warranties that
apply to every California 1999–model Lincoln vehicle.
18
TIME OR MILEAGE COVERAGE PERIODS FOR ADDITIONAL
CALIFORNIA EMISSIONS WARRANTIES
(years/thousand miles, whichever first occurs)
PART NAME
DEFECT
3/50 7/70*
Anti-Lock Brake System (ABS) Module X X(1)
Catalytic Converter X X
Distributor Assembly X
EVAP Vapor Line X
Exhaust Manifold - Left X X(2)
Exhaust Manifold - Right X X(2)
Exhaust Manifold Gasket X X(2)
Fuel Injection Rail Assembly X
Fuel Injection System Wiring X X(3)
Fuel Injector X
Fuel Injector Supply Manifold X
Fuel Return and Brake Tube Assembly X X(2)
Fuel Pressure Regulator X
Fuel Tank X X
Intake Manifold X X(4)
Intake Manifold Runner Control X X(5)
Knock Sensor X
Synchronizer Assembly X
Throttle Body Assembly X
Transducer Assembly X
Turbine Shaft Speed Sensor Assembly X
TWE Air Control Valve X
*These specific parts were selected on the basis of their estimated
replacement costs at the time the California Air Resources Board
certified your vehicle for sale in California.
(1) Continental, Town Car only
(2) Town Car only
(3) Navigator only
(4) Navigator, Town Car only
(5) Continental only
19
Important Information about List of Parts
Also covered by this warranty are all emissions-related bulbs, hoses,
clamps, brackets, tubes, gaskets, seals, belts, connectors, non–diesel
fuel
lines, and wiring harnesses that are used with components on the List
of
Parts.
Concerning parts that should be replaced on a certain maintenance
schedule: these parts remain under warranty until the first required
replacement time that is specified in your Owner Guide and the
Scheduled Maintenance Guide.
NOTE: If the diagnosis does not reveal a defect, the Defects Warranty
does not apply.
Your Ford Motor Company dealer maintains a complete list of covered
parts. For more details about the specific parts that are covered by
the
Defects Warranty, contact your dealer.
WHAT IS NOT COVERED?
Ford Motor Company may deny you warranty coverage if your vehicle or
a part has failed because of abuse, neglect, improper maintenance,
unapproved modifications, or any items included in What Is Not
Covered? (pages 8–9).
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7. Additional information about your emissions
warranty coverage, under Federal and California
requirements
HOW DO I GET WARRANTY SERVICE?
To get service under your emission warranties, take your vehicle to
any
Lincoln dealer as soon as possible after it has failed an EPA-approved
test or a California Smog Check inspection. Be sure to show the dealer
the document that says your vehicle has failed the test.
Your dealer will decide whether the repair is covered by the warranty.
If
there is a question about coverage, the final decision must be made by
Ford Motor Company within 30 days after you bring in your vehicle for
repair. (The decision will be made within a shorter time if the law
requires you to have the vehicle repaired more quickly in order to
avoid
additional penalties.) However, your dealer does not have to meet the
deadline if you request a delay or agree to a delay, or if the delay
is
caused by an event for which neither Ford nor your dealer is
responsible.
You will be notified by Ford Motor Company in writing if your claim
for
warranty coverage is denied. The notice will explain the basis for
denying your claim. If you fail to receive this notice, Ford will
perform
the warranty repair for you free of charge.
HOW DO I HANDLE EMERGENCY REPAIRS?
If your vehicle needs an emergency repair on emission-related parts,
and
a Lincoln dealer is not available - so that you must have covered
repairs
made by someone other than a Lincoln dealer - your Lincoln dealer will
reimburse you for the cost of repairs, including diagnosis. Be sure to
obtain: (a) the parts that are replaced; and (b) a receipt for the
work.
Take the parts and receipt to your dealer, who will determine if the
repair is covered under warranty.
You should follow the same procedure if a warranted part is not
available
at your Lincoln dealer within 30 days from the time you first bring
your
vehicle to your dealer for repairs, and you must go elsewhere for
repairs.
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Any repair not completed within 30 days also constitutes an emergency,
and any equivalent replacement part may be used in an emergency
situation. Ford Motor Company will reimburse you for the repair
expenses, not to exceed: (a) the manufacturer’s suggested retail price
for all warranted parts that are replaced; and (b) the labor charges
(based on the manufacturer’s recommended time allowance for the
warranty repair and the geographically appropriate hourly labor rate).
WHAT REPLACEMENT PARTS SHOULD I USE?
Ford Motor Company recommends that you use genuine Ford
replacement parts. However, when you are having non-warranty work
done on your vehicle, you may choose to use non-Ford parts.
If you decide to use non-Ford parts, be sure they are equivalent to
Ford
parts in performance, quality, and durability. If you use replacement
parts that are not equivalent to Ford parts, your vehicle’s emissions
control systems may not work as effectively, and you may jeopardize
your emissions warranty coverage.
NOTE: FEDERAL WARRANTY ONLY The maintenance,
replacement, or repair of emissions control devices or systems, the
cost of which is not covered by the warranties, can be performed by
any automotive repair establishment or individual using non-Ford
parts.
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For vehicles within the warranty period, Ford Motor Company will
repair
at no cost to the owner, under the Federal Emissions Warranty, covered
emission failures caused by properly installed Ford parts or non-Ford
parts that have been “certified” by the U.S. Environmental Protection
Agency (EPA). Ford is not responsible for the cost of repairing any
emission failures caused by non-Ford parts that have not been
‘‘certified’’
by the EPA.
PROPER MAINTENANCE PRESERVES YOUR WARRANTY
If you do not maintain your vehicle properly, Ford Motor Company may
have the right to deny you warranty coverage.
To have repairs made under this warranty, you may have to show that
you have followed Ford’s instructions on properly maintaining and
using
your vehicle. You will find these instructions in your Owner Guide and
Scheduled Maintenance Guide. Be sure to save your service receipts
and to keep accurate records of all maintenance work.
If you are not satisfied with the handling of a warranty matter, see
Customer Assistance, on the front page of this booklet, and Dispute
Settlement Board (page 25).
If you need more information about getting service under the Federal
Emissions Performance Warranty, or if you want to report what you
believe to be violations of the terms of this warranty, you may
contact:
Director, Vehicle Program and Compliance Division
(6405J)
Environmental Protection Agency
401 M Street, S.W.
Washington, D.C. 20460
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8. Ford Extended Service Plan
MORE PROTECTION FOR YOUR VEHICLE
You can get more protection for your new Lincoln vehicle by purchasing
a Ford Extended Service Plan (Ford ESP). Ford ESP is an extended
service contract backed by Ford Motor Company or Ford Motor Service
Company. It provides:
² protection against repair costs after your Bumper to Bumper Warranty
expires; and
² other benefits during the warranty period depending upon the plan
you purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
You may purchase Ford ESP from any participating Ford Motor Company
dealer. There are several Ford ESP plans available in various
time-and-mileage combinations. Each plan can be tailored to fit your
own
driving needs, including reimbursement for towing and rental.*
When you purchase Ford ESP, you receive peace-of-mind protection
throughout the United States and Canada, provided by a network of
more than 5,200 participating Ford Motor Company dealers.
NOTE: Repairs performed outside the United States and Canada are not
eligible for ESP coverage. (Exceptions are Federalized Territories
where
ESP repairs are authorized.)
This information is subject to change. Ask your dealer for complete
details about Ford ESP coverage.
* In Hawaii, rules vary. See your dealer for details.
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9. Dispute Settlement Board
DO YOU NEED THE DISPUTE SETTLEMENT BOARD?
Your satisfaction is important to Ford Motor Company and to your
dealer.
Experience has shown that our customers have been very successful in
achieving satisfaction by following the three-step procedure outlined
on
the front page of this booklet.
However, if your warranty concern has not been resolved using the
three-step procedure, you may be eligible to participate in the
Dispute
Settlement Board, an informal, cost-free alternative process for
resolving
disputes.
A warranty dispute must be submitted to the Dispute Settlement Board
before taking action under the Magnuson-Moss Warranty Act, or to the
extent allowed by state law, before pursuing replacement or repurchase
remedies provided by certain state laws. This dispute handling
procedure
is not required prior to enforcing state–created rights or other
rights
which are independent of the Magnuson-Moss Warranty Act or state
replacement or repurchase laws.
HOW DOES THE BOARD WORK?
The Dispute Settlement Board offers a voluntary, free, independent
process
for resolving warranty disputes. You may apply to the Board if you are
an
eligible owner of a Ford Motor Company vehicle in the United States.
For details, please refer to your Customer Assistance Guide. For a
brochure/application, speak to your dealer or write to:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086–5120
1–800–428–3718
NOTE: The Dispute Settlement Board may not be available in all states.
Ford Motor Company reserves the right to change eligibility
limitations,
modify procedures and/or discontinue this process at any time without
notice and without obligation per applicable state law.
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10. State warranty enforcement laws
These state laws - sometimes called “lemon laws” - allow owners to
receive a replacement vehicle or a refund of the purchase price, under
certain circumstances. The laws vary from state to state.
To the extent your state law allows, Ford Motor Company requires that
you first send us a written notification of any defects or
non-conformities
that you have experienced with your vehicle. (This will give us the
opportunity to make any needed repairs before you pursue the remedies
provided by your state’s law.)
In other states, where not specifically required by state law, Ford
Motor
Company requests that you give us the written notice.
Send your written notification to:
Ford Motor Company
Lincoln Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48121
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11. Important information about Town Car
Limousine conversions
Ford Motor Company authorizes only Lincoln Qualified Vehicle Modifiers
to perform Lincoln Town Car Limousine conversions. Lincoln Town Cars
are suitable for limousine conversions only if equipped with the Ford
Limousine Builder’s Package (418) option. The wheelbase on Lincoln
Town Cars with the Limousine Builder’s Package (418) may NOT be
extended beyond 1209 (237.79 total wheelbase) or in a manner that
results in a Gross Vehicle Weight Rating (GVWR) exceeding 7,100
pounds.
If a Lincoln Town Car limousine is NOT equipped with the Limousine
Builder’s Package (418) option or it is equipped with the Limousine
Builder’s Package (418) but its wheelbase is extended beyond 1209 or
its
GVWR exceeds 7,100 pounds then the New Vehicle Limited Warranty is
voided, any Ford Extended Service Plan (ESP) contract is voided,
applicable Emissions Warranties may also be voided, and the vehicle
modifier may be considered the vehicle “manufacturer” for Emissions
Warranty coverage purposes (including responsibilities for emissions
warranty, recall, and in-use compliance).
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