It's a great topic to research because commercial firms, government
agencies and academicians are doing lots of work in the Content
Management Systems (CMS) arena. I'll start with search strategies
first, using Google this way turns up almost 3,000 web links:
"content management systems" + case study
I restricted the search to the following and still received 118 web
pages:
"content management systems" + "case study" + federal
I've included a very brief synopsis of each case, with a contact
listed when known. E-mail and other contact information is available
at each of the linked websites, but is not included here for privacy
reasons. In a few of the cases there are contacts for the consultant
or systems integrator involved in the project, but not the Federal
agency.
1. The National Guard has this description of the use of CMS to
implement distance learning to keep technical skills up-to-date in 260
different locations. His paper is titled "The National Guard Bureau's
Distributive Training Technology Project" (undated):
http://techedevents.org/teched_01/Proceedings/Donovan/TechEdpaper.doc
Contact: Lt. Col. Dennis Donovan
2. Within the FDA, the Center for Drug Evaluation and Research
(CDER), developed a CMS to replace the more informal 'mentoring' that
trained managers and professionals. The program is described in this
PowerPoint presentation, "Supporting the Agency's Core Competencies
with a Training Management System" (July, 2001):
http://www.flx.gov/glts/presentations/competency.pdf
Contacts: Lesie Wheelock, Amy Mason, Federal Drug Administration CDER
3. Estrada's description of a CMS system for the VA Medical Center in
San Francisco, which was designed for non-technical and disabled
users.
"Adding Speed and Simplicity to the Process of Creating and
Maintaining Web Sites" (undated)
http://www.gandalfdev.com/pdfs/sanfrancisco_va.pdf
Contact: Mark Manzer, chief web technologist for San Francisco VAMC
4. Ektron has several links to governmental agency implementations,
including one on the National Science Foundation's CMS system that
will be used by NSF staff to review proposals, assign investigators,
award grants, or send declinations. The project, titled "National
Science Foundation," (undated) is linked here:
http://www.ektron.com/customers.cfm?doc_id=2234
Contact: none at NSF
Other Ektron cases involving governmental units are on its Case
Studies page:
http://www.ektron.com/customers.cfm?doc_id=694
5. i4i's Electronic Filing System for the U.S. Patent and Trademark
office doesn't have a description, but the Patent Office database is
heavily used and accessible on-line:
http://www.uspto.gov/ebc/efs/index.html
Contact: Kent Craig, Manager, Patent Reengineering Systems Division
(PRSD),
United States Patent and Trademark Office
6. This study tracks the creation of electronic forms for employees,
including sensitive security clearance information. The work was done
for the Personnel & Security: operation of Washington Headquarters
Services, support organization for U.S. Department of Defense: "Case
Study: U.S. Secretary of Defense" (undated):
http://www.activepdf.com/en/SuccessStories/secdef.pdf
Vendor Contact: Peter Bagnato, principal systems engineer, Advanced
Systems Development
Though not a Federal study, Kristin R. Eschenfelder and Kira Zaporski,
of the University of Wisconsin Madison School of Library and
Information Studies. are currently completing a study titled "Content
Management for State Government World Wide Web Pages: Ensuring
Publication and Retention of Quality Government Information":
http://slisweb.lis.wisc.edu/~kreschen/cmstudyoverview.htm
Several Australian and U.K. government sites are worth mentioning
because you may find their descriptions helpful.
* Australia Telescope National Facility has a case study evaluation
of content management systems conducted by the which evaluates
specific products against the facility's requirements:
"Content Management System Evaluation" (undated):
http://www.atnf.csiro.au/computing/web/cms_eval.html
Contact: Andrew Wright, webmaster, ATNF
* Australian Roads & Traffic Authority (RTA) has a detailed
description of a CMS system for a 150-person call center in Australia.
titled "Knowledge management project for Roads and Traffic Authority
(RTA)" (September, 2002):
http://www.steptwo.com.au/papers/rta/index.html
Contact: Sandra Whittle, RTA team leader for project
* U.K. document, "Content Management Systems Parallel Session"
(September, 2000) contains a variety of contacts in universities,
commercial companies and museums. It has information on CMS and
Document Management Systems differences. It also has an outline for a
case study at the Natural History Museum in Bath, England:
http://www.bris.ac.uk/ISC/cms/
Contact: Mike Lowndes, webmaster, National History Museum
Also note the conference agenda for Government Learning Technology
Symposium, July, 2001, lists a large number of projects involving
learning management and CMS. In each case there's a project
description, contact and agency in this agenda:
http://www.flx.gov/glts/description.htm
Another rich place to look is under the Open Directory Project's
Content Management section. The Publications section is linked here:
http://dmoz.org/Computers/Software/Internet/Site_Management/Content_Management/Publications/
One publication with lots of background information is CMSWatch:
http://www.cmswatch.com
It's a surprisingly rich area with many different approaches, even
within government agencies. Thanks for using Google Answers!
Omnivorous-GA |
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