Hi Noamsane-ga,
If you are using MS Outlook with "Microsoft Exchange Server" in the
Information Service (Tools -> Services) then emails will show in
Outlook as soon as they arrive into your MS Exchange Server. If you
have setup MS Outlook with POP (incoming) email then they will will be
pulled from your mail server every x minutes.
Hope this clears things up. If I have missed something or you need
clarification please let me know.
Thanks.
Best wishes,
mistajon-ga |
Request for Answer Clarification by
noamsane-ga
on
19 Sep 2002 08:40 PDT
Yes, the Outlook clients are all set up to receive mail from the
Exchange Server. Still, messages are not automatically downloaded to
the clients immediately when they arrive on the Exchange server - it's
as if there's an 'every X minutes' rule set up. However, I cannot find
this setting in Exchange. Do you know where it might be?
I've never seen this problem before, and I'm inclined to re-install
Exchange, but you know what a p.i.t.a. that can be. Thanks.
|
Clarification of Answer by
mistajon-ga
on
20 Sep 2002 06:37 PDT
This is strange. Heres a few things you can check:
- Can you email yourself and does that come back instantly? Identify
if emails internal -> internal are instant
- How do you check if the mail is on exchange 5 minutes before the
Outlook Client see's the email?
- Are you running Outlook Web Access (OWA) ? Tried installing it and
sending emails?
- Identify if it is only Outlook 2000, tried Outlook XP or earlier
versions? What kind of OS are you running W2K?
- Have you tried a few machines open running Outlook and adding these
mailboxs to a dist list, then emailing the dist list and seeing the
delay on the clients? It should be around 5 seconds depending on
network traffic.
- Do you have software to pull your new emails from a POP server into
your exchange mailboxs (behind a gateway) or is the exchange server
talking with the internet on a direct connection?
Hope you dont mind answering those questions. Thanks.
Goodluck,
mistajon-ga
|
Request for Answer Clarification by
noamsane-ga
on
27 Sep 2002 08:59 PDT
On some machines, emails to self come back instantly. On some, they do
not. While these are not identical machines - some are laptops, some
desktops - they are all running Windows 2000 Pro SP1. This is the
company's only OS.
External emails never appear on the Outlook clients without doing a
send/recieve.
We are not running OWA and have no plans to.
The Exhange server is directly connect to the internet.
I don't see the point of your suggestion re: distribution list. Dist
list or no, the messages are not being automatically downloaded by
Outlook...
Thanks for your responses...if you have any other thoughts, I would
welcome them.
best
Noam Sane
|
Clarification of Answer by
mistajon-ga
on
27 Sep 2002 18:46 PDT
Thanks for the feedback,
I hope you dont mind but I need to check a few more things.
Go to Tools -> Accounts or services in Outlook 2000, click on Mail
Delivery. Do you see "Check for new messages every 10 minutes" ? If
you do see this it sounds like your setup is pulling emails from
exchange's pop server which would cause delays in recv emails because
it will pull new emails internal or external every 10 minutes. You
should be able to click on Reconfigure Mail Support and click on
Corporate or Workgroup. Once you setup in Tools -> Services and
Exchange server then it should communicate with the exchange server
directly.
If this is not the case and it is on Corporate already then please
tell me the exact settings you have for the Tools -> Services and your
Exchange server account. I just want to identify if it is Outlook
which is causing the delay or the exchange server itself.
Thanks again.
Best wishes,
mistajon-ga
|
Request for Answer Clarification by
noamsane-ga
on
30 Sep 2002 13:30 PDT
Hello Mistajon.
Thank you for your continued efforts on my behalf.
All Outlook clients are configured as Corporate. Therefore, the option
under "Tools" is Services (rather than Accounts). There is no option
for setting the client to check for new messages every X minutes on
the Delivery tab.
Under Tools-> Services, under "the following information services are
set up in this profile," listed are:
Microsoft Exchange Server
Outlook Address Book
Personal Address Book
Under properties for Microsoft Exchange Server:
General Tab:
Microsoft Exchange Server: (exchange server name)
Mailbox: (user name)
When starting: Automatically detect connection state
Advanced tab:
No additional mailboxes, no encryption options
Logon network security: NT Password Authentication
"Enable offline use" is not checked
Dial-up Networking tab:
Nothing there
Remote mail:
Process marked items
Disconnect after connection is finished
Mistajon, there is one thing I haven't mentioned: these clients are
set up to store mail in .pst files - that is, mail is downloaded into
.pst files and does not remain on the server in any form. Could this
be the problem? (just dawned on me, maybe that's it...). Thanks again.
best,
Noam Sane
|
Clarification of Answer by
mistajon-ga
on
01 Oct 2002 02:19 PDT
Noam Sane,
I'm glad you mentioned about the .PST files. I just did a check, added
a Personal Folder (.pst) to my Outlook and sent myself an email. The
email went into the Exchange server information store firstly and when
I press Send/Recv the email was moved into the Personal Folder like
you described.
For an experiment you could try change the setup for email to drop
straight into exchange server mailbox instead of being delivered to
the pst and see how that goes.
This has been a learning experience for me aswell as you. I hope I
have helped with troubleshooting your Exchange issues. Thank you for
the opportunity to answer your questions, if you require more
information, please clarify the question, or if you find my answers
satisfactory, please feel free to rate it.
Thankyou.
Best wishes,
mistajon-ga
|
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