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Q: Mails in Outlook are disappear ( No Answer,   5 Comments )
Question  
Subject: Mails in Outlook are disappear
Category: Computers > Internet
Asked by: icecat-ga
List Price: $2.00
Posted: 26 Sep 2002 09:22 PDT
Expires: 26 Oct 2002 09:22 PDT
Question ID: 69362
Sorry, my English is poor. 
I try my best to ask the question
I use windows 2000 and Outlook Express 6.0
I executed Outlook express today, and found my mails in the folder(A)
are disappear.
Last night, the mails in the folder(A) were okay.
But i got a virus warning sent by Norton Antivirus 2002
When i got the warning message, i have chosen the "separate" function
to avoid virus
Now, mails are gone
I check the size of the folder file (A.dbx) 
The size is not zero bytes. But I can't read the mails 
The mails are important for me
Please recover  mails for me. thank you very much
I can mail you the file(a.dbx), plz give me your mail address

p.s.windows 2000 traditional chinese version

Best regards,

Request for Question Clarification by mistajon-ga on 01 Oct 2002 02:41 PDT
Hi icegat,

I was wondering, what kind of anti-virus software are you running?
McAfee VirusScan, Norton AV or something else? Do you update the virus
definitions often?

Best wishes,
mistajon-ga

Clarification of Question by icecat-ga on 02 Oct 2002 04:17 PDT
I am running Norton AV
I made Norton AV autoupdate the virus definitions
Thanks for your help^^
Answer  
There is no answer at this time.

Comments  
Subject: Re: Mails in Outlook are disappear
From: browolf-ga on 26 Sep 2002 09:39 PDT
 
have a look in the norton antivirus prog and see if the emails have
been quarantined.
Subject: Re: Mails in Outlook are disappear
From: bobthedispatcher-ga on 26 Sep 2002 13:00 PDT
 
Also be sure that you did not accidentaly change the VIEW setting
   Click VIEW >> CURRENT VIEW >>  SHOW ALL MESSAGES
Subject: Re: Mails in Outlook are disappear
From: ulu-ga on 26 Sep 2002 17:12 PDT
 
You might have an option that hides messages after you have read them.
 This occurred to a friend of mine.  I don't know the exact method to
change it.  Maybe bobthedispatcher can give details.
Subject: Re: Mails in Outlook are disappear
From: icecat-ga on 26 Sep 2002 18:54 PDT
 
I have tried this 3 ways,and they did't work
Is there other possible ways? thank your answer
Subject: Re: Mails in Outlook are disappear
From: jlocke-ga on 11 Oct 2002 11:26 PDT
 
It sounds like your emails have been moved to a "quarantine" folder.
Do a search for this folder, but first go to Windows
Explorer>>Tools>>Folder Options then click on the view tab and chose
to show ALL FILES so that you can check every directory. Also, Norton
might have given you a completely different profile to log in as. My
money is on the quarantine folder viewed only after you change your
current view.

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