question on loading computer software
Category: Computers > Software
Asked by: char57-ga
List Price: $5.00
27 Sep 2002 11:28 PDT
Expires: 27 Oct 2002 10:28 PST
Question ID: 69762
Am trying to load a program called "Autodesk Civil Series Land Desktop 3" and it starts but everytime I try to load it I get the message "Error 1613 program exception. The process being run has caused an exception. Can anyone tell me why this is happening and what I can do about it?
Re: question on loading computer software
Answered By: morningstar2000-ga on 27 Sep 2002 21:09 PDT
Dear Char57 - I know the frustration you are feeling at trying to load software unsuccessfully. The error you are getting is a windows system error. It is directing you to download a service pack from microsoft. Depending on which of the Microsoft windows products you are using will determine how many updates there are. A service pack is just that an update to a bug or error in your operating system. It is best to keep up to date with the latest and greatest updates. It might provent you from this type of error. The follow error code is taken directly from Microsoft ( http://msdn.microsoft.com/library/default.asp?url=/library/en-us/debug/base/system_error_codes.asp ) " 1613 This installation package cannot be installed by the Windows Installer service. You must install a Windows service pack that contains a newer version of the Windows Installer service. ERROR_INSTALL_PACKAGE_VERSION " additional resources: MSDN library http://msdn.microsoft.com/library/default.asp?url=/library/en-us/debug/base/system_error_codes.asp MSDN Service packs http://search.microsoft.com/default.asp?boolean=ALL&nq=NEW&so=RECCNT&ig=01&ig=02&ig=03&ig=04&ig=05&ig=06&ig=07&ig=08&ig=09&ig=10&i=00&i=01&i=02&i=03&i=04&i=05&i=06&i=07&i=08&i=09&qu=service%20packs&siteid=u I hope this helps you get back on track and installing immediately. Morningstar
rated this answer:
Thank you so much for the info. Will try comments to question and see if I still get the message. Hopefully I won't!!
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