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Q: question on loading computer software ( Answered 5 out of 5 stars,   0 Comments )
Subject: question on loading computer software
Category: Computers > Software
Asked by: char57-ga
List Price: $5.00
Posted: 27 Sep 2002 11:28 PDT
Expires: 27 Oct 2002 10:28 PST
Question ID: 69762
Am trying to load a program called "Autodesk Civil Series Land Desktop
3" and it starts but everytime I try to load it I get the message
"Error 1613 program exception.  The process being run has caused an
exception.  Can anyone tell me why this is happening and what I can do
about it?

Request for Question Clarification by dewolfe001-ga on 27 Sep 2002 14:12 PDT
Can you tell me the operating system you are using (NT? XP? Win2000?
Win98?) It sounds like it's not so much an Autodesk problem as a
Windows problem.
Subject: Re: question on loading computer software
Answered By: morningstar2000-ga on 27 Sep 2002 21:09 PDT
Rated:5 out of 5 stars
Dear Char57 - 
 I know the frustration you are feeling at trying to load software
unsuccessfully.   The error you are getting is a windows system error.
 It is directing you to download a service pack from microsoft.  
Depending on which of the Microsoft windows products you are using
will determine how many updates there are.   A service pack is just
that an update to a bug or error in your operating system.   It is
best to keep up to date with the latest and greatest updates.  It
might provent you from this type of error.

   The follow error code is taken directly from Microsoft (

" 1613 This installation package cannot be installed by the Windows
Installer service. You must install a Windows service pack that
contains a newer version of the Windows Installer service.

additional resources:

MSDN library

MSDN Service packs

   I hope this helps you get back on track and installing immediately.


Request for Answer Clarification by char57-ga on 01 Oct 2002 08:38 PDT
to:  dewolfe001-ga

we are using Windows 98 as our operating system.
char57-ga rated this answer:5 out of 5 stars
Thank you so much for the info.  Will try comments to question and see
if I still get the message.  Hopefully I won't!!

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