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Q: Lost internet connection with router ( No Answer,   1 Comment )
Subject: Lost internet connection with router
Category: Computers > Wireless and Mobile
Asked by: tabbydoc-ga
List Price: $2.00
Posted: 11 Mar 2006 10:39 PST
Expires: 10 Apr 2006 11:39 PDT
Question ID: 706132
After the power outage last week, I can no longer access the internet
with my router.  I can access the internet by connecting the computer
to my modem directly.  I have a windows xp machine, a comcast cable
modem, and a netgear wgr614 wireless router.  I've tried restarting
all three several times.  I also hit the hard reset button on the back
of the router and then tried to reinstall with the cd that came with
it, but it still won't work.  Do you have any advice on how I can
reset/reconfigure the router if that is what is necessary?  Thanks,
There is no answer at this time.

Subject: Re: Lost internet connection with router
From: pascal1-ga on 11 Mar 2006 12:20 PST

I am an on-site tech of many years.  Please try this to fix your Internet woes:
1) Turn off the cable modem (Unplug the power)
2) Turn off your router. (Unplug the power to this too)
3) Turn the computer(s) off.
4) Turn the cable modem back on. (Plug in the power)
5) Wait about 1 minute, then power everything else back on.

Hope that helps.  Typically, a cable modem will only communicate with
a single piece of equipment (i.e.: The router, or your computer) and
unless it is reset, it will not "see" the 2nd.  For example, since it
worked when hooked directly to your computer, it will not recognize
the router when hooked back up unless you cycle the power to it. 
Otherwise, it could possibly be that the router died in the power
outage.  We've seen that happen many times.

Good Luck.

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