Lost internet connection with router
Category: Computers > Wireless and Mobile
Asked by: tabbydoc-ga
List Price: $2.00
11 Mar 2006 10:39 PST
Expires: 10 Apr 2006 11:39 PDT
Question ID: 706132
After the power outage last week, I can no longer access the internet with my router. I can access the internet by connecting the computer to my modem directly. I have a windows xp machine, a comcast cable modem, and a netgear wgr614 wireless router. I've tried restarting all three several times. I also hit the hard reset button on the back of the router and then tried to reinstall with the cd that came with it, but it still won't work. Do you have any advice on how I can reset/reconfigure the router if that is what is necessary? Thanks, Denise
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Re: Lost internet connection with router
From: pascal1-ga on 11 Mar 2006 12:20 PST
Hello. I am an on-site tech of many years. Please try this to fix your Internet woes: 1) Turn off the cable modem (Unplug the power) 2) Turn off your router. (Unplug the power to this too) 3) Turn the computer(s) off. 4) Turn the cable modem back on. (Plug in the power) 5) Wait about 1 minute, then power everything else back on. Hope that helps. Typically, a cable modem will only communicate with a single piece of equipment (i.e.: The router, or your computer) and unless it is reset, it will not "see" the 2nd. For example, since it worked when hooked directly to your computer, it will not recognize the router when hooked back up unless you cycle the power to it. Otherwise, it could possibly be that the router died in the power outage. We've seen that happen many times. Good Luck.
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