I have a friend with a new laptop and although sound is working when
you switch on computer, there is no sound when you play Beethoven
sample on the player. What could be the reason for that pleass?

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Request for Question Clarification by cynthia-ga on 11 Mar 2006 15:35 PST

This may seem silly, but it's usually the volume control. Check the
volume control inside the Windows Media Player, is the toggle all the
way to the right?

cynthia is right leetim, your question was a little vague, and you can
do the following to work thorugh your problem:

turn the laptop on, let it startup.  take note if you hear the windows
logon chime when it starts.

open windows media player, and play the sample file.  toggle all of
your volume settings at different degrees.  the windows system volume
(bottom right corner, speaker icon)  your physical laptop volume knob,
and the windows media player volume setting, on the bottom left of the
player.

put an audio cd into the cd drive, and see if windows media player
will play it with sound.

if you have sound:  good.  the file is just currupt, delete it, it is
of no use to you.

(from now on, after each step, use the audio cd test to see if you have sound)

if you do not:  windows media player is currupt.  this usually doesn't
happen with the player, but if this is the case, just download it from
here:
http://www.microsoft.com/windows/windowsmedia/mp10/default.aspx
once you download the file, double click on it, and the windows
installer will guide you through the rest.

if that does not work: it might be your drivers having trouble with
the player.  find the cd that came with the laptop that will have the
title something like 'device drivers and untilities' on it.  pop it
into the cd drive.  if it has an autorun feature (most dells and
toshibas have this) just let it do it's thing, and open it up after it
has installed what it needs to, navigate to audio, and reinstall the
drivers using the cd.  if it does not have autorun, or you cannot
install it with the cd, do the following:

use they keystroke 'windowskey+pause' to open up the 'system
properties' menu.  select the 'hardware' tab, and click on 'device
manager.'  this brings up a list of devices.  find your sound, video
and game controllers tab, and open it.  double click on your audio
driver and it will bring up the menu for it.  click the 'driver' tab,
and take careful note of what it is called, as you will need to know
what it is for reference in a moment. click on 'Uninstall'  it will
uninstall the driver.  open your 'drivers and utilities' disk, and
find the audio driver you just uninstalled.  double click it, and it
should install the driver autiomatically.

if reinstalling the drivers doesn't work:  windows ITSELF is currupt. 
if your friend is using windows xp, they will need to reinstall
windows.  let's hope it doesn't get this far.  if it does, time to
post another question, because that is a whole new problem in itself.

you may need to re-install your sound card driver

reinstall windows media player, and reinstall the sound card drivers

I have the same problem.

I tryed everything. & I mean everything to solve this issue. Even
those from FSC didn't provide any assistance at al.

On the Net I downloaded so many audio drivers that I might open a
driver store for this notebook, no talking about installing
reinstalling, manual remuvals, even win98 I reinstalled several times.
Allways the same problems. Sound is off while the OS is running.

I have a portable Fujitsu Siemens Computers "Amilo A 1645" with
Sempron 3200 and a sound card driver Vinial AC'97 Codec Combo Driver
(WDM).

I'm trying to get the sound for the Win98, I don't need XP, I don't
like it because my programms won't run on XP. A real hedache.

I tyied to install several other OS and they all work fine Including
Linux, BSD,... BUT NOT WITH Win98.

Now on Win98 the sound card seams to work in a certain sense. At the
beginning the sound & the movie plays/works for 4 max 5 seconds. Than
everything stops.
At the begining I gave up, until I didn't discover buy mistake (since
I'm trying to avoid flash sites), a site that was full html but with
the registered audio that was in flash format swf. It worked for the
whole 45 minutes. No interruptions, it looked like a mirackle.

So I said:"I'll be dark, it works, so the cd must work too." & yes it
runs beautifully. Excellent quality.

So I understood that all those MM programs like quick time, real
networks, ecc. are based on media player. The reason they do not wor
neither.

I tryed even to upgrade direct X, Downloaded all versions of Media
Player 7, 9, nothing to do. I don't know how to solve this problem,
but I do know that I'm never ever going to buy Fujitsu Siemens
Computers, they give no support, & when my notebook's inverter diead
after 15 days after buying it as brand new, they let me wait two
months to repair it. Thank you Fujitsu Siemens Computers, next time
sell them to someone else.

However does anyone know how this could be solved?
Thank you kindly for your answers in advance.
Warmest regards.