I am after information on the failure rates of desktop and laptop PCs
expressed in terms of percentage or some other ratio (rather than a
score) among the different manufacturers.  For example, I would like
to know what percentage of PCs fail each year for HP or for IBM or
others.  What is the vendor's acceptable failure rate?

We have an issue currently with a vendor who has advised that their
acceptable product failure rate is 14% (1.2% per month) and this seems
really high so am wondering what the rest of the world is seeing.

I need this by 9am Friday 17th March Australian Eastern Daylight
Savings Time (GMT+11)

Hello Cooperp,

Below you find will the results of my research for first year failure
rates of desktop and laptop PCs for different brands of computers.


Notebooks 
Acer          20 percent
Gateway       18 percent
Toshiba       16 percent
Lenovo/IBM    15 percent 
Dell          14 percent
HP/Compaq     14 percent 
Apple         13 percent
Averatec      11 percent
Sony           9 percent

Excerpt:

?The percent of notebooks needing repairs during the first year was
Apple at 13 percent, Acer at 20 percent, Averatec at 11 percent, Dell
at 14 percent, Gateway at 18 percent, HP/Compaq at 14 percent,
Lenovo/IBM at 15 percent, Sony at 9 percent and Toshiba at 16
percent.?


Source:
San Diego Source : October 31, 2005
http://www.sddt.com/Commentary/article.cfm?Commentary_ID=140&SourceCode=20051031tbc
 


ABS
Nearly half of ABS desktops have required repair in the past year. 

Acer
20% of Acer Notebooks needed repair in the first year

Alienware
For desktops  only 19 percent of systems required repair, which is average.

Apple
11 percent of Apple Desktops needed repairs
17 percent of Apple notebooks needed repairs


Averatec
14 percent of its notebooks required repairs

Dell
17 percent of Dell desktops required repair
23 percent of Dell notebooks required repair within the past year

Fujitsu 
Notebooks: 14 percent required repair in the past year. 

Gateway/ eMachines
At 8 percent, eMachines desktops less than a year old have the lowest
figure for percent needing repair

Hewlett-Packard/ Compaq
Desktops:  19 percent rate of repairs in the past year

Shuttle  
17 percent of desktops needed repair

Sony
Desktops: 16 percent of systems needed repair
VAIO notebook 21 percent repair rate.


Desktops & Notebooks
PC Magazine,  August, 2005  
18th Annual Reader Satisfaction Survey 
http://www.findarticles.com/p/articles/mi_zdpcm/is_200508/ai_n14908251



According to Consumer Reports' survey results,

?Toshiba and Apple rated at the top of the chart, with a little more
than 15 percent needing repairs but when it came to Gateway and
Compaq, more than 20 percent of these machines needed fixing.

As for desktop repairs, the differences were even bigger. Apple, Sony
and Dell came out on top. HP, Compaq and Gateway did significantly
worse, with repair rates of more than 20 percent.?

Wowt News: 
http://www.wowt.com/news/features/1/1618052.html



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According to Acer the monthly failure rates are as follows:

Notebooks: 1.20%
Desktops:   0.70%

http://72.14.203.104/search?q=cache:G14awYlmk34J:reseller.acer.com/webex/tm290/TM290_Training.pdf+%22monthly+failure+rate%22+by+dell+ibm+sony+&hl=en&ct=clnk&cd=1


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Search criteria:
Product failure rate percent Dell HP Acer Sony percent



I hope the information provided is helpful!

Best regards,
Bobbie7

I'm impressed....  Thankyou.  I'd give you 5, but you coudln't possibly be perfect!