Category: Business and Money > Advertising and Marketing
Asked by: blakepiper-ga
List Price: $5.00
01 Oct 2002 00:35 PDT
Expires: 30 Oct 2002 23:35 PST
Question ID: 71084
Discuss the Australia ethics in the sales profession. I just need some information such as statement or articles of this topic.. Thanks reply ASAP
Re: Australia Selling
Answered By: angy-ga on 01 Oct 2002 04:10 PDT
Hi, blakepiper! Australian standards for ethical practices in business and general codes of practice are generally laid down by trade associations. The Consumer Affairs Association for the state of Victoria outlines this and gives some links at: http://www.consumer.vic.gov.au/cbav/fairsite.nsf/pages/of_about_acts_codes?Open They say: "Codes of practice (or codes of conduct) are developed and adopted by trade associations to promote honesty and fairness in trading. Some codes are simply a short statement of ethics; others contain concrete and measurable rules governing such things as advertising, pre and post sale service standards. Code rules are mandatory for members of an industry association. If the rules are breached, sanctions can be imposed by the association executive, for example fines or expulsion from the association." In the field of sales the Australian Direct Marketing Association (ADMA) lays down guidelines for direct marketers: Their code of practice is at: http://www.adma.com.au/consumer/codeOfPractice.htm and the Direct Selling Association of Australia (DSAA) has their code of practice at: http://www.dsaa.asn.au/DsaDocs.htm The Real Estate Institute of Australia's code of conduct is at: http://www.reiaustralia.com.au/about/code_conduct.pdf A discussion paper on Credit Unions which included cross-selling and tied-selling of products is at: http://www.cu.net.au/codereview/Discussion_paper.pdf Unfortunately I cannot cut and paste from a .pdf file A conference about to be held by the International Institute for Public Ethics - starting tomorrow in Queensland - will discuss some of these very issues. Their call for papers is at: http://www.iipe-online.org/iipe2002flyer.pdf Search terms: "adma" "Australia sales ethics" "Australia sales code of practice" I tried a search under "Australia car sales code of practice" and turned up a total blank !!! I hope this gives you the leads you want.
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If the researcher can add some of his comment. It will be more helpful for me..
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