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Q: cancelling a subscription ( Answered 5 out of 5 stars,   4 Comments )
Subject: cancelling a subscription
Category: Miscellaneous
Asked by: johnniee-ga
List Price: $5.00
Posted: 04 Apr 2006 07:30 PDT
Expires: 04 May 2006 07:30 PDT
Question ID: 715321
im trying to cancel my subscription with
but i can't seem to locate it toll-free number anywhere on their site.
If anyone out there know where i can obtain this information, please
direct me to it. It would be greatly appriciated. (or if you know the
number for that matter, please tell me)

i've went into the "Customer Service" information, do as it stated on the
website. However, when i e-mail them regarding my request, i get a
auto-reply message that lead to no where. I tried 3 time thinking i
might have typed in the wrong email address but i double check and
still get the auto-reply message EVERY single time. Im frustrated and
annoyed by this. Please HELP ME!!

Clarification of Question by johnniee-ga on 04 Apr 2006 08:13 PDT
I can't see any telephone number on their site either. 
 (yes, we're on the same boat)

But then I can't see mention of any Subscriptions.
   (actually, i did not order it directly from the website. Out of
stupidity, I order it from the "FREE iPod" popups scam (which i now
regret doing it. learned my lesson) that ask for subscription of any 2
sponsors in order to fullfill the requirement. I never received the
iPod. So, i sucessfully contacted the first product and got a full
refund on it but can't seem to contact this one.)

Exactly what did you subscribe for and when?
   (the whitenting system ; March 7)

How much did you agree to pay?
  (it stated that the $6.50 would be for the trial and after 14 days
if i don't cancel they would bill me the full price of $106.9 with the
auto shipment after month. not relaztiing that time fly so fast so the
trial was up and i didn't get a chance to cancel it. Now i have the
whole system sitting at home {not being use} that i want to return and
get a full refund.)

How much have you been charged?
   (6.50 + 106.9 = $113.40 already charged on my card.)

Are you or are you not satisfied with whatever you've got (if anything)?
          (Product not been open. Just want return it.)
Subject: Re: cancelling a subscription
Answered By: redhoss-ga on 04 Apr 2006 08:28 PDT
Rated:5 out of 5 stars
Wow, you are certainly not the only person that wants to get in touch
with whiteovernite. As cvenom-ga points out, whiteovernite is a
Novapointe company. Here is Novapointe's website:

Notice the toll free number (877.968.4628) at the bottom of the page.
I called this number and asked for a toll free number for
whiteovernite. I was given (800)566-0959. I called this number and got
"Best Services". After a short wait, a human by the name of Robb
answered. I asked Robb if this was the number a person should call
concerning whiteovernite customer complaints and he said, "Yes". I was
very surprised at this after some of the things I read about
whiteovernite on the internet:

Use the search feature for even more:

Also, this is interesting:

I seriously doubt that you will get any satisfaction from this bunch,
but you never know. I wish you good luck.
johnniee-ga rated this answer:5 out of 5 stars and gave an additional tip of: $10.00
WOW!!  - i love this google answering network of people. FAST response
and nice community.. thanks you redhoss for your time and research.
also to mikomoro and cvenom, thanks for the inputs. also i did call
the company and request a refund, i did not get what i wanted. to put
it short, they said i should have read the "term of agreement" and
blah blah blah ... :) ohh well, guess thats the price i have to pay
for my stupidity. Good days everyone!!

p.s. here 10 more cookies for the quick response

Subject: Re: cancelling a subscription
From: mikomoro-ga on 04 Apr 2006 07:38 PDT
I can't see any telephone number on their site either.

But then I can't see mention of any Subscriptions.

Exactly what did you subscribe for and when?

How much did you agree to pay?

How much have you been charged?

Are you or are you not satisfied with whatever you've got (if anything)?
Subject: Re: cancelling a subscription
From: cvenom-ga on 04 Apr 2006 08:08 PDT
You can try calling one of these numbers listed. This is the ownership
info for the website:

owner-name:	Novapointe LLC
owner-address:	2060 East Francis St
owner-address:	91761
owner-address:	Ontario
owner-address:	California
owner-address:	United States of America
owner-phone:	+1.9099472710
owner-fax:	+1.9099303030
admin-c:	WON1-GANDI
tech-c:		WON1-GANDI
bill-c:		WON1-GANDI
reg_created:	2005-11-19 00:56:04
expires:	2006-11-19 00:56:04
created:	2005-11-19 01:56:05
changed:	2006-03-08 02:01:58

person:		White Over Night Java Trim
nic-hdl:	WON1-GANDI
address:	6440 Sky Pointe Dr. Suite #140-355
address:	89131-4048
address:	Las Vegas
address:	Nevada
address:	United States of America
phone:		+1.7023877297
fax:		+1.7023870992
lastupdated:	2006-03-08 01:16:14
Subject: Re: cancelling a subscription
From: myoarin-ga on 17 May 2006 09:58 PDT
Your comment will probably be removed because you have posted your email address.

It seems that Johnniee-ga did cancel his subscription.
If the information above is not adequate or clear for you, you will
have better luck getting an answer by posting your own question.
Regards, Myoarin
Subject: Re: cancelling a subscription; whiteovernite
From: owencould-ga on 07 Jun 2006 16:24 PDT
When I ordered the introductory offer,I was to belive that I was to
pay $4.87 for processing and get a free sample! After I entered my
C.C. no. I was accepted. this is when I whnt back to this sight to
find I were to be charged $85.90 in total for the first shipment.
being a friday night I had a hard time stopping this transaction. when
monday cam I called to cancel my card as lost,stollen. As far as the
$85.90 I`am to wait for the produt to see if I can return unopend. 
this outfit is NOT on the up&up with there coustmers,there just no
good people!!!!      Thanks!

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