Yesterday, a friend emailed me with a .vsd attachment - a Visio doc.
I received this in Outlook Express and the attachment was there as
large as life and, yes, I could have saved it but didn't.
Instead, I tried to open it but I was unable to read the doc because
(according to the message) I didn't have the necessary program.
So, I downloaded a copy of the Visio Reader and tried again.
This time when I went into Outlook Express, both the Attachment and
the Save To option had been 'greyed out' so now I was denied access to
both options that had been there previously.
Ever resourceful, I forwarded the email and its attachment to my GMail account.
When I went into GMail, I was able to download the attachment and to print it out.
However, the next time I went into Outlook Express, I found an email
from GMail which had automatically forwarded the stuff to me with the
attachment. Clever GMail.
However, the Attachment and the Save To option were again greyed out.
So why was I messed around like this?
And, no, I hadn't been drinking and Daisy swears that she never
touched the computer.
Is it an Evil Spirit?
If so, how do I exorcise it?
Many thanks!
I am using XP Pro with Office 2003. |
Request for Question Clarification by
clouseau-ga
on
08 Apr 2006 22:01 PDT
Hello probonopublico-ga,
I have high confidence this is your solution. Try this:
AS shown at Lee Tutor's -
http://home.earthlink.net/~lreynol929/ruXP/Internet/oeattach.htm :
"...If you are using Outlook Express version 6 Service Pack 1 (or
later) as your email program, you may notice that access to some of
the attachments in your email has been removed. This can manifest
itself in various ways:
- if you click the paper clip in the email Preview pane, the Save
Attachments and file name commands are greyed out (unavailable).
- when you open an e-mail, you may find the Save Attachment command
greyed out (unavailable) on the File menu. Also the Attach field may
be missing from the message, and an alert is displayed at the top of
the email message:
"Outlook Express removed access to the following unsafe attachments in
your email: file_name1, file_name2"
This occurs because of a new feature in this version of Outlook
Express that is enabled by default. Outlook Express has a new virus
protection feature which uses the Internet Explorer "unsafe file
list".
You can turn off this feature if you're sure the attachment is safe,
or if you want to download it and then check it for viruses. To do so,
in Outlook Express click the Tool menu and select Options. Click the
tab labelled Security, and click to clear the check mark next to Do
not allow attachments to be saved or opened that could potentially be
a virus, and then click OK..."
I think this is likely what happened as when you did not have the
reader installed, it knew it could not be opened. But once the reader
was installed, Microsoft was protecting you from yourself :^)
See if this solves it and let me know. If not, we shall keep the
investigation active.
Best,
-=clouseau=-
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