Google Answers Logo
View Question
Q: the best instructions for running an IT helpdesk available on the internet ( No Answer,   0 Comments )
Subject: the best instructions for running an IT helpdesk available on the internet
Category: Business and Money > Consulting
Asked by: zhang_weiwu-ga
List Price: $12.00
Posted: 16 Apr 2006 09:24 PDT
Expires: 16 May 2006 09:24 PDT
Question ID: 719448
Hello. We are a small startup starting to run IT business and we wish
to know how a small team can sound professional on telephone support,
make problems solved and make customer happy. The usual questions from
user are like "how do I get the email client working". I wish to
either find free high quality detailed guide on how to run this help
desk on the Internet, or get confirmed by researcher that such thing
doesn't exist on the Internet. The guide should not be an
answer-machine style step-by-step instruction but is an guide help
help-stuff understand user feeling or user response and what word to
use for what situation, with examples.

If we cannot find one, I'll be very happy if the research recommend me
a book available for online sales with credit card. He don't have to
have read the book, just if he feels the book is what I wanted after
his research.

This is my first Google Question. I am really interested in this
service: hope it really works.
There is no answer at this time.

There are no comments at this time.

Important Disclaimer: Answers and comments provided on Google Answers are general information, and are not intended to substitute for informed professional medical, psychiatric, psychological, tax, legal, investment, accounting, or other professional advice. Google does not endorse, and expressly disclaims liability for any product, manufacturer, distributor, service or service provider mentioned or any opinion expressed in answers or comments. Please read carefully the Google Answers Terms of Service.

If you feel that you have found inappropriate content, please let us know by emailing us at with the question ID listed above. Thank you.
Search Google Answers for
Google Answers  

Google Home - Answers FAQ - Terms of Service - Privacy Policy