What are the limitations of authority on End user support staff with
regards the purchase of hardware, copying of data or software. Why are
these limitations needed to purchase resources and to what extent are
they enforced with what type of legisation. |
Request for Question Clarification by
willie-ga
on
04 Oct 2002 01:44 PDT
Hello
Do you mean in an in-house IT department scenario, an outsourced
scenario, or both?
Could you clarify a bit more about the case involved please --
different companies impose many different limitations on their support
staff according to many different factors of the business they are
supporting, and there are many different legislative boundaries drawn
in these companies. (and some companies operate perfectly well with
few, if any, restrictions on purchasing apart from trusting to their
employees judgement) Covering all possible permutations would require
a huge amount of time, so it would help if you could narrow it down a
bit for us.
Alternatively, I could give you a run down in general of the kinds of
decisions a company needs to take to ensure efficient end-user support
with regards hardware/software purchase and data/software security and
licencing agreements etc
Willie
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Clarification of Question by
lrwalker-ga
on
04 Oct 2002 03:31 PDT
HI
The scenario is actually based on IT support centered around a call
center. It isnt clear whether it is in house or out house, but we are
working on the assumption it is primarilty in house. WE are mainly
after a broad area of limits on responsibility, as to ordering
hardware, support resources required, who is responsible for ordering
what, or limits within their job role.
The actual questions we are trying to answer are
Topic
Authority and limitations. In the purchase of hardware, copying data
or software.
Q1 Explain the need for and the extent of limitations in authority to
purchase resources
Q2 Outline reasons for and describe limitations in authority to copy
data or software
Q3 Summarise relevant legislation and explain how it affects suport
staff
Hope this clarifies things a bit better. Thanks for your help LRW
|
Request for Question Clarification by
willie-ga
on
04 Oct 2002 03:38 PDT
Thanks, that helps a lot.
As for legislation - which country are we talking about?
Willie
|
Clarification of Question by
lrwalker-ga
on
06 Oct 2002 08:52 PDT
UK only.
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Request for Question Clarification by
willie-ga
on
08 Oct 2002 06:08 PDT
I've been looking into this and, like Topsy, it just keeps growing.
Some more questions I'm afraid, if I'm to narrow it down to a
manageable answer for $15
- do you want start up procurement covered ie buying all the
kit/software/data to get the Call Centre up and running, or do you
just want on-going procurement once the Call Centre is operational?
- for the legislation. Do you want EU procurement laws, Data
Protection Act, customer protection laws etc described, or will links
to relevant papers/discussions be enough?
Willie
|
Clarification of Question by
lrwalker-ga
on
08 Oct 2002 08:31 PDT
Hi
no, it is after the call center has been set up, with regards general
day to day running. The legislation covers UK copyright laws relevant
to copying software, using software. Why is software covered by
copyright, and once the copyright has been granted(Presumably for a
fee), who would actually be responsible for using the copyright. They
only need to be basic answers, we dont need to go into this in to much
depth
cheers LRW
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