Hello again space_cowboy,
Thanks again for using Google Answers.
I checked Canfield's site to see what format they use for their
database and could not find that information. Unfortunately, they are
also closed until tomorow so I will have to make a few guesses or
assumptions.
Open Windows Explorer and go to Program Files and find the directory
for Canfield's Mirror Suite. Since I do not have this program and
there is insufficient information on the Canfield site to determine
determine where the database is kept, please look in the main program
directory as well as any subdirectories that might be appropriate
(such as a Database directory if there is one) and see if you can find
files with one of the following extensions: .dbf or .mdb. These will
be the most common extensions for the database. Should you find this,
note the file name and location. If you have a manual or help file for
this program, it could be very helpful in finding or creating a
database for you and you might find the information there.
You can also try going to Start Menu / Find / Files or folders and
searching for *.dbf and/or *.mdb and seeing if any of the results look
like they might be the databse used by this program.
Most likely your problem is that your ODBC sources are not configured
properly to use this program. You may have to login as administrator
to cure the problem if you d onot have administrator rights for your
personal login. It is also possible that a database has not yet been
created to use with this program.
First, go to Start Menu / Control Panel / ODBC Datasources.
You should be at the User DSN tab.
Select ADD.
Select the driver type, .mdb or .dbf unless you happen to know
differently. For example, select the Microsoft FoxPro driver if you
know this database has been written in FoxPro.
On the next screen, in the Data Source Name field, use the select
button below it to browse to the .mdb file you found in the Canfield
directories (or .dbf as the case may be). Use any name you like for
the description. If you diid find a database of any significant size,
you can also try the "REPAIR" button at this point to see if your
existing database has become corrupt.
Continue through creating this Datasource and try the program again.
If you did not find an appropriate file in the Canfield directories,
then you could select the "CREATE" button, but I'm sure that Candfield
requires a specific name for this database, so most likely any attempt
here will not be successful. However, if you have uncovered more
information in their manual or help file, then you might be able to
create a new file that will replace one that might have been deleted.
*****************************************************************
Canfield's support information follows below, if you don't happen to
have it handy:
Software Support
Please don't hesitate to contact Canfield Technical Support with any
questions or problems you may have with your imaging software. Our
standard business hours are from 8:30am through 5:30pm Eastern Time.
You may reach us by phone at 800-815-4330 or 973-276-0336. To help us
provide the best assistance possible, please make sure that the person
contacting Canfield is familiar with the software and has had first
hand experience with the problem. Please have the software on-hand
when phoning Technical Support.
You may also send e-mail to techsupport@CanfieldSci.com or fax us at
973-276-0339. Please make sure your message contains the following:
Clinic/Physician's name
Person to contact
Best method of contact/best time to phone
Software package and version number
Date of purchase
Type of computer and operating system
Exact model of camera being used
Any peripherals (printer, etc.) connected to computer
Description of problem (please be as thorough as possible)
--------------------------------------------------------------------------------
I would be happy to call them tomorrow for you if you feel that you
might not be able to work through an answer with them and the above
information did not solve your problem. Do let me kno win
clarification if this is the first time you are using this program, or
if it worked previously and has just failed today. I would need to
know if we are looking for an existing database or setting this up for
the first time. Do provide me with any other information that might be
halpful in solving this problem for you, and I will check this
question again later this evening.
I hope this has been helpful. Do clarify and I will continue to work
through this with you if the problem persists.
Regards,
-=clouseau=- |
Clarification of Answer by
clouseau-ga
on
04 Oct 2002 08:58 PDT
Hello space_cowboy,
I called Canfield this morning and received confirmation on my
thoughts plus some additional information.
They do indeed use a Microsoft Access .mdb database format and the
database files will be found at c:\program files\mirror\ . The default
database is named primary.mdb, but if you have used this system for a
period of time, you may have created one or more other databases or
EVEN RENAMED A DATABASE. I emphasize that comment as that is the
single most common reason that ODBC has lost the information on the
DSN of the database.
So, now we know where to look, the format of the database and how to
correct the problem. You will need to be logged in as administrator or
have administrator rights to make the appropriate corrections, but you
should be up and running in just minutes if you follow the steps
above.
Best regards,
-=clouseau=-
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