My ThinkPad T43 computer running Windows XP SP2 fails to completely
shut down when any USB device is connected. It gets to the point
where powering off the computer is expected, leaving a blank blue
background and mouse pointer on the screen. The mouse pointer is
nonresponsive / can't be moved. It is then locked and must be
manually forced to power down. The problem is not specific to one
particular device or USB hub - I have tried two different hubs of the
same brand and a different brand. No USB devices need be connected to
a hub to cause the problem, simply having a hub connected will do it.
The computer shuts down normally when no USB hub or device is
connected. I have tried removing all USB devices through device
manager and allowing Windows to reinstall them. I have tried
disabling power management for USB Roots. I am happy to answer
questions or provide clarification and additional details. I will
only accept an answer that actually solves the problem, allowing my
computer to shut down normally. Drastic measures such as
reinstalling/rebuilding the OS will not be accepted as answers. An
acceptable answer should be able to be implemented in one hour or
less. The goal is to get this working with minimal time and trouble.
I am an IT professional and have a fairly high comfort level and
knowledge of Windows, including registry, etc. This one has me
stumped, though. Thanks. |
Request for Question Clarification by
crabcakes-ga
on
28 Apr 2006 09:28 PDT
Hello Mdowdie,
Do you use a docking station?
Have you updated the Bios recently?
Regards, Crabcakes
|
Request for Question Clarification by
crabcakes-ga
on
28 Apr 2006 09:57 PDT
Do you use an anti-virus program, and if so, which one?
Do you use, or have you recently used an imaging program, such as Ghost?
When did this problem begin?
Did you recently uprgrade to SP2?
Is your mouse and keyboard a wireless setup? A USB mouse?
Thank you! Regards, Crabcakes
|
Clarification of Question by
mdowdie-ga
on
28 Apr 2006 11:15 PDT
> Do you use a docking station?
I use a ThinkPad Port Replicator II. I have tried connecting USB
devices both through the ThinkPad's built-in USB ports and through the
one on the port replicator. I haven't seen any difference in USB
functionality or the shutdown problem.
> Have you updated the Bios recently?
The T43 is new and has the most recent BIOS and Embedded Controller
Program. I have also made every effort to find and install the latest
device drivers (video, sound, chipset, etc.) that IBM has available on
their web site.
> Do you use, or have you recently used an imaging program, such as Ghost?
Yes, I used PowerQuest Drive Image to copy the drive I am currently
using. The current version of Ghost is Drive Image repackaged by
Symantec.
> When did this problem begin?
I cloned the drive from my T20 ThinkPad to move to the new T43. I
have updated all the drivers, etc. from IBM. Everything appears to be
working perfectly except for this USB-related shutdown issue. The T20
did not have this issue. So, the problem began either with the move
to the T43 or shortly thereafter. I noticed it the first time I tried
to shutdown after using a USB device.
> Did you recently uprgrade to SP2?
I am running SP2, but have been for a long time (from the T20).
> Is your mouse and keyboard a wireless setup? A USB mouse?
The mouse and keyboard I regularly use are connected to the PS2 ports
on the port replicator. However, I do also have a Microsoft Wireless
Keyboard and Mouse that I use occasionally. I don't recall how it is
connected (USB or PS2 ports).
Thanks
|
Clarification of Question by
mdowdie-ga
on
28 Apr 2006 11:17 PDT
> Do you use an anti-virus program, and if so, which one?
Yes, Norton Internet Security / Norton Antivirus 2006, with latest
updates. I have also been using this for a long time, so I doubt it
is related.
|
Request for Question Clarification by
crabcakes-ga
on
28 Apr 2006 14:32 PDT
Hi Mdowdie,
I didn't mean to imply you had a virus... some anti-virus software
can cause driver or other device problems when they see certain files
as potentially dangerous.
I really believe the problem is due to imaging, after some
research. I'll check back in, in a while.
Regards, Crabcakes
|
Request for Question Clarification by
pafalafa-ga
on
30 Apr 2006 04:29 PDT
mdowdie-ga,
While crabcakes-ga is checking things out, I thought I'd add my two cents here.
Have you installed all relevant Microsoft updates? There have been
updates related to USB use and shutdown problems, so I'd certainly
recommend this step if not done already.
Head to:
http://update.microsoft.com
to get started.
pafalafa-ga
|
Clarification of Question by
mdowdie-ga
on
30 Apr 2006 05:57 PDT
Crabcakes, I feel certain that it is something to do with moving the
image to the new PC. But, since everything else is working perfectly,
I would like to get this shut down issue resolved.
pafalafa, thanks for the suggestion. I have all available Windows
updates installed. I have individually verified versions of all
Windows USB drivers as being from XP SP2. The exception is usbd.sys,
which appears to be from the original XP install. I have not been
able to find any information to suggest that a newer version of this
driver is available.
Thanks
|
Request for Question Clarification by
hummer-ga
on
30 Apr 2006 06:42 PDT
Hi mdowdie,
Is your hub self powered? If not, have you looked at the power demands
on it and/or have you tried a powered unit?
"Avoid USB power crises: Digital cameras, cell phones, mice,
keyboards, and other devices compete for the limited electrical power
from your PC's USB ports. If the demand for power overwhelms a USB
port, the bus can shut down completely. A lack of sufficient USB power
may also cause problems with devices attached to the port. Windows'
Device Manager lets you check the power demands on your USB ports. In
Windows XP and 2000, right-click My Computer and choose Properties,
Hardware, Device Manager.."
"Within Device Manager, double-click Universal Serial Bus controllers
and then double-click the first USB Root Hub listing--there should be
more than one. Click the Power tab...under 'Attached devices'
...you'll see a list of the devices connected through that USB hub,
along with the power requirements for each, in milliamps (see Figure
3).
An unpowered root hub supplies up to 500 milliamps. If your root hub
is overloaded or close to the 500-milliamp maximum, move some of the
devices linked through it to a different root hub, or connect a
self-powered USB hub to your PC."
http://www.pcworld.com/howto/article/0,aid,121209,00.asp
If it's a device-driver problem, these free utilities should work.
Wizmo
"Shuts down all of the user's running programs, exits Windows, then
powers off the machine if supported by the system's hardware."
http://grc.com/wizmo/wizmo.htm
Show Stopper
http://www.karenware.com/powertools/ptstopper.asp
Regards,
hummer
|
Clarification of Question by
mdowdie-ga
on
30 Apr 2006 13:55 PDT
Hummer,
Thanks for your thoughts. I don't believe it is a power issue. As I
mentioned originally, simply having any USB device including a USB hub
that is not connected to anything will cause Windows shutdown to hang.
Further testing shows that the device can be removed before shutting
down Windows and the problem remains. Only when no USB devices are
used between boot and shutdown will Windows shutdown normally.
I have seen similar shutdown utilities, but my goal is to figure out
and correct the problem so that Windows can shut itself down normally.
Thanks
|
Request for Question Clarification by
hummer-ga
on
30 Apr 2006 14:26 PDT
Hi mdowdie,
I understand, but you could use Wizmo (or other) as a means for a
process of elimination, and whether or not the program works could be
interesting. If it works, it's a device driver problem, if not, it's
something else. Just a thought (and in the meantime, perhaps your
computer would be behaving itself until you figure this thing out).
Regards,
hummer
|
