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Subject:
Effect of Do Not Call Legislation on customer acquisition
Category: Business and Money Asked by: associate1973-ga List Price: $200.00 |
Posted:
03 May 2006 16:06 PDT
Expires: 02 Jun 2006 16:06 PDT Question ID: 725228 |
I would like to understand the effects of the Do Not Call Legislation on the profitablity of companies in the United States that rely on outbound call centres for customer acquisition. To answer this question I would like: 1. A list of stock exchange listed companies that historically have used outbound call centres as a significant (eg >40% of customer) source of customer acquisition 2. Since the introduction of the do not call legislation (in 2003) what has happened to these companies revenues and profitability (EBITDA) 3. How have the companies replaced their customer acquisition method since the introduction of the do not call legislation 4. Any comments available on how the cost of customer acquisition has changed since the introduction of the legislation | |
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