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Subject:
What’s wrong with getting an extended warranty?
Category: Reference, Education and News > Consumer Information Asked by: markabe-ga List Price: $2.00 |
Posted:
23 May 2006 02:49 PDT
Expires: 22 Jun 2006 02:49 PDT Question ID: 731596 |
There?s an episode of The Simpsons that went something like this: Homer gets really intelligent. Near the end this guy hits Homer on the head to dumb him down. Each time he hits him he says something. Eventually Homer says, ?Extended warranty? Great idea!? Then the guy says that Homer?s back to normal. My question is, what?s so bad about extended warranties? |
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Subject:
Re: What’s wrong with getting an extended warranty?
Answered By: answerfinder-ga on 23 May 2006 04:12 PDT Rated: |
Dear markabe-ga, It is argued that extended warrants do not make financial sense. I do not know which country you are situated in, but these are some aspects of the debate from the UK. Initially you are covered by consumers rights and manufacturer?s guarantees. Why pay for protecting what you already have? Paying for an extended warranty may cost far more than it would cost to repair the item; or it may be cheaper to dispose of the item and purchase a new one. Some staff receive a commission for selling you an extended warranty. Their advice is not to be considered independent and reliable. Will the extended warranty be valid if the company goes bust? This is from a page of advice on warranties from the UK?s Office of Fair Trading ?What is the likely cost of repairing your appliance? This will vary ? a recent OFT survey found that the average washing machine repair was between £45 and £65, and the average TV repair between £35 and £55. So if you pay £150 for a five year extended warranty on a £300 washing machine, your machine would need to break down around four times in years two to five before you gained anything. This is worked out using averages, it can cost more or less to have your machine repaired. What is the cost of a new appliance compared with the cost of an extended warranty? It may be cheaper to replace the appliance if it breaks down outside a manufacturer's guarantee period rather than buying an extended warranty.? http://www.oft.gov.uk/Consumer/Your+Rights+When+Shopping/Extended+warranties/extended+warranties+-+questions.htm The UK?s Competition Commission conducted an inquiry into extened warranties and found the following: " ? almost all EWs are bought at the point of sale. Few consumers consider EWs before their purchase, and have little opportunity to consider alternatives in the shop; ? EWs on offer at the point of sale are nearly always from one provider, usually the retailer; ? there is generally no information available on the reliability of electrical goods or the likely repair costs; ? there is generally no information available at the point of sale on the prices, terms or conditions of EWs from alternative providers." http://www.dti.gov.uk/consumers/Fact%20Sheets/page10720.html Citizens Advice Bureau on extended warranties. http://www.citizensadvice.org.uk/winnn6/index/pressoffice/press_index/press-050407.htm I hope this answers your question. If it does not, or the answer is unclear, then please ask for clarification of this research before rating the answer. I shall respond to the clarification request as soon as I receive it. Thank you answerfinder |
markabe-ga
rated this answer:
Great research, and many thanks for the very helpful comments. |
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Subject:
Re: What’s wrong with getting an extended warranty?
From: probonopublico-ga on 23 May 2006 04:33 PDT |
Some years ago, I bought a fridge (or something) from a very well-known High Street store. On that occasion, I collected the fridge from the rear entrance to the store and, for some reason, I had to go through to the front. On the door leading to the front was a large notice reminding the salesmen that the business made more money from selling Extended Warranties than from the products themselves. It also urged salesmen to do their damnedest to do the biz with attractive commission incentives. It was a very valuable lesson. |
Subject:
Re: What’s wrong with getting an extended warranty?
From: jack_of_few_trades-ga on 23 May 2006 07:40 PDT |
When I bought my car, the warrantee was 36,000 miles/3 years. The salesman and eventually the manager tried desperately to get me to buy the extended warranttee for $1000 (100,000/6 years), but I refused over and over again. When I returned to my bank where I financed the car, they offered me the same warrantte (100,000/6 years) for $550. Looking back at it, I wish I had taken that deal. The salesman of course would make a nice peney from the warrantee, but I think the bank's motives are different... I am more likely to continue paying off my car if it is in good running condition, so they are happy to offer a cheap warrantee to me (probably at the real average cost of repairs over the 6 years). |
Subject:
Re: What’s wrong with getting an extended warranty?
From: frankcorrao-ga on 23 May 2006 10:09 PDT |
You might want to do a search on the "bathtub" failure curve of appliances and electronics. Basically, think of a graph of time on the X-axis and rate on the Y axis. The defect rate starts high and gradually drops over about 3 months. From about 3 months - several years, the failure rate is very low and very stable. After some long period of time, say 5 years, the failure rates starts to rise again as the product reaches the end of its expect lifecycle (different for each one). This gives the plot the appearance of a bathtub. Now consider the situations: 0-3 months - you are covered by the manufacturer. Store warrany is useless. 3 Months - Several years - low defect rate. Defective products tend to show up right away, not months into use. Store Warranty in effect, but it'ss a bad value because of the low defect rate. Several Years+ - defect rate creeping up but oops, your store warranty has expired. Also, you have to take into account the fact that even if there is a defect during the useful life of your warranty, will the store faithfully honor the contract? It's not as hassle-free as you may be lead to believe. As probonopublico mentioned, these things are a huge profit center for the companies, and it's precicesly because it's such a terrible value for the consumer. Finally, If I remember correctly the Simpson quote is "Extended Warrany? How can I lose!" |
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