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Subject:
SAP grey market support
Category: Computers Asked by: charlienl1-ga List Price: $50.00 |
Posted:
25 May 2006 06:58 PDT
Expires: 21 Jun 2006 06:29 PDT Question ID: 732281 |
I am looking for companies that offer grey market support for SAP. Grey market support means that these companies take over the support of an SAP installation, and the SAP customer in question stops paying the regular maintenance fees to SAP. So an existing SAP customer would normally pay 17% of the value of the software in annual maintenance fees. For this, they get support services including bug fixes. Grey market support companies take over those support services for a lower percentage. It's important to differentiate between grey market support and outsourced support. Outsourced support means that the users of an SAP customer will call an outsourced helpdesk if they have a question. That's not grey market support, because the customer in this case will still keep on paying SAP the 17% to get bug fixes. So what I need is a list of company names (from anywhere around the world) that offer this grey market support (and not outsourced support), including the URL. |
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There is no answer at this time. |
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Subject:
Re: SAP grey market support
From: roy_s_jones-ga on 19 Jun 2006 02:26 PDT |
You should check this company : http://www.tomorrownow.com/ - owned by SAP for a lot of Oracle products |
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