Google Answers Logo
View Question
 
Q: SAP grey market support ( No Answer,   1 Comment )
Question  
Subject: SAP grey market support
Category: Computers
Asked by: charlienl1-ga
List Price: $50.00
Posted: 25 May 2006 06:58 PDT
Expires: 21 Jun 2006 06:29 PDT
Question ID: 732281
I am looking for companies that offer grey market support for SAP.
Grey market support means that these companies take over the support
of an SAP installation, and the SAP customer in question stops paying
the regular maintenance fees to SAP. So an existing SAP customer would
normally pay 17% of the value of the software in annual maintenance
fees. For this, they get support services including bug fixes. Grey
market support companies take over those support services for a lower
percentage. It's important to differentiate between grey market
support and outsourced support. Outsourced support means that the
users of an SAP customer will call an outsourced helpdesk if they have
a question. That's not grey market support, because the customer in
this case will still keep on paying SAP the 17% to get bug fixes.
So what I need is a list of company names (from anywhere around the
world) that offer this grey market support (and not outsourced
support), including the URL.
Answer  
There is no answer at this time.

Comments  
Subject: Re: SAP grey market support
From: roy_s_jones-ga on 19 Jun 2006 02:26 PDT
 
You should check this company : http://www.tomorrownow.com/  - owned
by SAP for a lot of Oracle products

Important Disclaimer: Answers and comments provided on Google Answers are general information, and are not intended to substitute for informed professional medical, psychiatric, psychological, tax, legal, investment, accounting, or other professional advice. Google does not endorse, and expressly disclaims liability for any product, manufacturer, distributor, service or service provider mentioned or any opinion expressed in answers or comments. Please read carefully the Google Answers Terms of Service.

If you feel that you have found inappropriate content, please let us know by emailing us at answers-support@google.com with the question ID listed above. Thank you.
Search Google Answers for
Google Answers  


Google Home - Answers FAQ - Terms of Service - Privacy Policy