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Q: computer problem, surfsidekick ( No Answer,   2 Comments )
Question  
Subject: computer problem, surfsidekick
Category: Computers > Security
Asked by: iseeoz-ga
List Price: $3.00
Posted: 01 Jun 2006 14:02 PDT
Expires: 01 Jul 2006 14:02 PDT
Question ID: 734511
I recently discovered a spyware/virus on my computer named
surfsidekick.  It is my understanding that it alters the registry in
such a way that reinstalls even though I attempt to erase it.  I have
AOL security center and I am receiving a message (C:\program
files\common file\?asks\r?ndll.exe is attempting to access the
internet) at least twice everytime I move from website to website.  I
have attempted with at least 5 different programs to clean it off, but
no luck.  Help!

Request for Question Clarification by sublime1-ga on 01 Jun 2006 15:20 PDT
iseeoz...

Let me recommend that you read this previous answer I wrote on 
computer security. Since you're already infected, you'll probably
need to use HijackThis to remove offending files on reboot.
http://answers.google.com/answers/threadview?id=568868

Let me know where this takes you...

sublime1-ga
Answer  
There is no answer at this time.

Comments  
Subject: Re: computer problem, surfsidekick
From: zdr-ga on 04 Jun 2006 23:13 PDT
 
Symantec has a research about the surfsidekick adware.
Boot into safe mode (press F8 before the OS loader kicks in) and
follow the steps describes at section 4 in Symantec site.
http://www.symantec.com/avcenter/venc/data/adware.surfsidekick.html
This should remove the adware from being run at startup.

After that, you can try a spyware/adware scanner to remove any
"leftovers". Adware is a nice free program from Lavasoft
http://www.lavasoftusa.com.
Subject: Re: computer problem, surfsidekick
From: epidavros-ga on 05 Jun 2006 03:16 PDT
 
http://www.spyany.com/program/article_adw_rm_SurfSideKick.html gives
removal instructions, though this involves editing the registry
yourself which can have risks. It is a good idea to create a system
restore point before editing the registry.

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