I need some software that will allow me to provide support to pre-paid
customers. The idea is that they (the customers) purchase 'credits'
online (preferrably via paypal). They then are given access to create
a trouble ticket that staff can look at (via a web interface), respond
to in various ways, change the status, and deduct a number of credits
for the amount of time used.
I've done a minor amount of research on this, but the huge amount of
various CRM software is daunting. I'm hoping that someone with better
google-fu that I can give a list of several products that can do
somethign similar. Using Open Source software is a reasonably high
requirement as this is to be used for a paid-support website for open
source software. I'd prefer the 'payment' system to be done
automatically, using the PayPal API.
The reason I ask here is that I feel reasonably confident that this
software must exist. Lots of places do support, and take payment via
paypal. There must be some way of tracking the amount of time a
customer has used, and being able to charge them for it. |
