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Q: Skin Care Product United Kingdom Wholesale Distributors ( Answered 5 out of 5 stars,   2 Comments )
Subject: Skin Care Product United Kingdom Wholesale Distributors
Category: Health > Beauty
Asked by: simonr-ga
List Price: $20.00
Posted: 08 Oct 2002 06:38 PDT
Expires: 07 Nov 2002 05:38 PST
Question ID: 73975
I would like to find out the sales department contact details for the
following skin care product manufacturers (or their main distibutors
if they do not supply direct) in the United Kingdom. I would also like
to know If they will sell to e-commerce retailers based within the
1. Clarins
2. Estee Lauder
3. Kanebo
4. Decleor
5. Dermalogica
6. Elemis
(In order of importance)
Subject: Re: Skin Care Product United Kingdom Wholesale Distributors
Answered By: johnny_phoenix-ga on 08 Oct 2002 08:32 PDT
Rated:5 out of 5 stars
Hello Simonr

I checked all the companies on your list and spoke to the relevant
sales departments. Here are the results. If you have some
qualifications or training in beauty treatments, you may be able to
get supplied off some of them but without any training or
qualification on the whole they were reluctant to supply.

Here are the results. 

Clarins (UK) Ltd
10, Cavendish Place 
Tel: 020 7307 6700

Supply to E-commerce Retailers?

“No, sorry we prefer personal level sales and don’t supply to
E-commerce Retailers”.

Geoff Cousins
Estee Lauder Cosmetics Limited
Paris House, Frenchmans Rd 
Petersfield Hampshire 
GU32 3JB
Tel: 01730 232320


Supply to E-commerce Retailers?

“Mr Cousins is not in I’m afraid but in any case, he would be the
person you would have to submit your written proposal or request to
and he considers each request on it’s own merits”

Kanebo Cosmetics
5, Bone Lane 
RG14 5TD

Tel: 01635 46362

Supply to E-commerce Retailers?

“No, we don’t at all”

Decleor UK Ltd
Marketing Department
59a, Connaught St 
W2 2BB
Tel: 020 7262 0403

Supply to E-commerce Retailers?

“Enquiries of that type have to be put in writing so that our
marketing manager can look at them”

Dermalogica (UK) Ltd
Marketing Dept
Caxton House
Randalls Way 
Surrey KT22 7TW

Tel: 01372 363600

Supply to E-commerce Retailers?

“We do not supply to e-commerce retailers and you will find that is
the case with most of our competitors as well, for reasons of safety
our products should only be sold and dealt with by people who are
trained and know about the products”.

Elemis Ltd
Head Office
92 Uxbridge Road
Harrow Weald 
Middlesex HA3 6BZ 

Tel: 0208 954 8033

Supply to E-commerce Retailers?

“Suppliers of skin care products should be trained but we would
consider applications and look at it them before giving a final
decision. You would have to write to our head office...”


I did this the long way around and found each of the companies through I then telephoned each of the companies and checked the
addresses were the same for the sales department. Some sales
departments were at different addresses but not many.

I then asked them the questions did they supply direct which they all
did and also as you can see – I asked whether they supplied or would
considered supplying to e-commerce retailers.

Some would consider it, if you wrote to them, but it would appear that
because these are chemicals, when it all boils down, most are
reluctant if not adamant that they won’t supply to anyone who isn’t
trained in the products.

I get the impression that this is to avoid any negligence issues
should someone untrained use their products to ill effect on someone.

I hope this helps. 

Johnny Phoenix

Request for Answer Clarification by simonr-ga on 09 Oct 2002 05:17 PDT
This is more of a follow on question than a clarification.  Bearing in
mind the responses given are these companies aware that the following
e-commerce sites are selling their products via the internet (without
– it would appear - consultation from a qualified beauty therapist). 
If they are aware of them are they supplying them directly and if so
under what terms & conditions?  If they are not being supplied
directly what is their policy for dealing with these grey market
traders using their brand names and product images on their web



Dermalogica & Elemis

Decleor & Clarins


Clarification of Answer by johnny_phoenix-ga on 09 Oct 2002 05:55 PDT

Firstly, I think you will find that most if not all of these companies
are not merely selling the products by way of e-commerce.

The first one for example, "escentual" is merely the online trading
name for Central Pharmacy, Perfumery & Beauty Studio
63-67 Wellfield Road, Cardiff CF24 3PA - this information is at the
bottom of their site.

The next Pharmacy2U, again the name indicates that there is a
pharmacist involved. Since these are chemical products, it is not
necessarily qualification as a beauty consultant that is the important
aspect but more likely a qualified pharmacist.

Also I have looked through each of the sites and they all appear to
have beauty salons and shops from which they supply from which the
internet site is just a branch. Your initial question was;

"will they sell to e-commerce retailers..."

As i advised in my answer, from my research it would appear that they
are reluctant to do so, but some will receive proposals and look at it
from there.

From speaking with each of the companies yesterday, they all have a
warehouse from which they supply goods directly saving money on a
middleman distributor company so they will be supplying the companies
that you have noted directly.

If the aim of your question is in finding information out to try and
set up an e-commerce business selling the suppliers goods on-line, the
best way would be to write individually to each of the companies
outlining your idea and see what suggestions and advice you receive

After all, if you sell their goods for them as either a retailer or
agent, then they are going to try and be helpful since you will be
making money for them.

Does this clarify. 

Please let me know if i can assist further.
simonr-ga rated this answer:5 out of 5 stars
Excellent, thank you very much!

Subject: Re: Skin Care Product United Kingdom Wholesale Distributors
From: johnny_phoenix-ga on 09 Oct 2002 06:21 PDT
You are very welcome, glad to help.
Subject: Re: Skin Care Product United Kingdom Wholesale Distributors
From: ria99-ga on 31 Oct 2004 16:18 PST
I noted you said being a beauty therapist wouldnt make a difference i
was hoping it would
do you know of any shelf pulls or companies that buy stock from these
big organiseations who sell it on whole sale doesnt have to be UK

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