Google Answers: Tech Support Procedures

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Q: Tech Support Procedures ( No Answer, 0 Comments )

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Subject: Tech Support Procedures
Category: Business and Money > Small Businesses
Asked by: lowen-ga
List Price: $25.00

Posted: 29 Jun 2006 14:22 PDT
Expires: 29 Jul 2006 14:22 PDT
Question ID: 742126

What are recommended standard procedures for handling/processing tech
support issues for a technology company?

Request for Question Clarification by cynthia-ga on 30 Jun 2006 20:58 PDT

Register at TechRepublic:
http://techrepublic.com.com/1300-4_11-20.html?subj=19948&part=tr

Log in, then poke around the whitepapers under IT Management:

IT MANAGEMENT > User Satisfaction > ITIL
http://whitepapers.techrepublic.com.com/IT+MANAGEMENT/User+Satisfaction/ITIL/

Everything you need is there. You don't give enough information to
guide you further.

I also recommend finding out how and what system
http://www.logmein.com uses for tech support. _Whatever_ they are
doing is by far the best customer service I have ever experienced,
online OR offline, in 30 years as an adult.

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