Google Answers Logo
View Question
Q: eBay Suspension ( Answered 5 out of 5 stars,   3 Comments )
Subject: eBay Suspension
Category: Computers > Internet
Asked by: rx55-ga
List Price: $20.00
Posted: 21 Jul 2006 12:23 PDT
Expires: 20 Aug 2006 12:23 PDT
Question ID: 748345
Several years ago, I was suspended from eBay for being under 18 (which
was true).  I clearly pointed out to them that at the time, the eBay
User Agreement stated that those under 18 could use eBay with parental
supervision, but this was merely dismissed as an "interpretation" by
those at eBay.  Since then, I have tried to create new eBay accounts,
which have had limited success but all have ended in another
suspension for being linked to a suspended account.  I am at a loss on
what to do.  Could someone please provide an answer on how I can get
back on eBay and stay on, through any means.  Any information,
assistance, etc. would be appreciated, perhaps even an opinion of
someone who actually works for eBay. Any information on getting the
suspension removed or even circumventing the eBay methods for
detecting suspended users. I don't feel this is a valid reason for
suspension, especially after several years have passed and I've turned
18; I have tried several times to appeal the multiple suspensions, but
they usually either ignore my emails or tell me that "the matter is
closed."  I have listed the price at $20.00, but I may give more id I
receive help that significantly and effectively allows me to sell on
eBay again. Thanks.

Request for Question Clarification by cynthia-ga on 24 Jul 2006 14:03 PDT

Check out these 2 sites.

If they look good to you, I'll try to check them out for you. Let me know.

Clarification of Question by rx55-ga on 26 Jul 2006 23:50 PDT
Yes, these do look good. Please check them out.
Subject: Re: eBay Suspension
Answered By: tisme-ga on 03 Aug 2006 20:45 PDT
Rated:5 out of 5 stars
Hello rx55-ga,

Ultimately it is up to eBay as to whether or not they want you back as
a customer. The good news for you is that it is to their benefit to
have you back as a customer (as long as they believe you will follow
the terms of use). I have been in contact with eBay about this matter
(I explained the situation hypothetically) and here is the advice I
have for you:

1. Do not pay a third party to get a suspension lifted for you. These
websites cannot do anything more than you can do yourself.
2. Write a letter to eBay and mail it to them. Explain the situation
honestly and in-depth and provide them with a phone number and your
address so that they can respond. I recommend that you apologize for
breaking the terms of their agreement and promise that you will abide
by the terms of agreement if they grant you a new account. It is
important that you are professional, apologetic and honest in this

I recommend that you write this up in Microsoft Word and make sure
that it is ?perfect? before you submit it. If you wish, you can paste
it here and I can help you by critiquing it, but please remove all
personally identifiable information if you choose to do this.

Once you are done writing the letter:
1. Click here:
2. On the left side, click ?I?m A Guest?
3. Click the radio button next to ?Suspension? and then click Continue.
4. Under Step 1: Select a subtopic, click on ?Suspended and Problematic Accounts?
5. Under Step 2: Select a subtopic, click on ?Blocked or suspended account?
6. Click continue. 
7. Click on Email us with your question or concern.
8. Sign in with one of the suspended accounts and submit your appeal.

In some cases, you might be blocked from this form. In that case, you
need to mail your letter to eBay at this address:

The address to mail your letter to is: 
eBay Inc. RE: Suspension Appeal
2145 Hamilton Avenue 
San Jose, California 95125

Please let me know if I can help you any further, or if you require
any clarification. I will do my best to assist you through this as
much as I can.

rx55-ga rated this answer:5 out of 5 stars
Great answer!  I will be posting a letter so you can critique it soon.

Subject: Re: eBay Suspension
From: thither-ga on 21 Jul 2006 13:05 PDT
One solution, perhaps not the best, would be to simply sell under
someone else's account.

Have a good day.
Subject: Re: eBay Suspension
From: research_help-ga on 24 Jul 2006 06:21 PDT
I don't understand why you are linking your new account to the old
suspended one.  Just start a brand new account with new email address
and how would they ever link it to your old account?
Subject: Re: eBay Suspension
From: rx55-ga on 26 Jul 2006 23:49 PDT
They can because not all of your information can be fabricated. you
have to supply a true address for payments to be mailed to, a real
credit card, and a real bank account.

Important Disclaimer: Answers and comments provided on Google Answers are general information, and are not intended to substitute for informed professional medical, psychiatric, psychological, tax, legal, investment, accounting, or other professional advice. Google does not endorse, and expressly disclaims liability for any product, manufacturer, distributor, service or service provider mentioned or any opinion expressed in answers or comments. Please read carefully the Google Answers Terms of Service.

If you feel that you have found inappropriate content, please let us know by emailing us at with the question ID listed above. Thank you.
Search Google Answers for
Google Answers  

Google Home - Answers FAQ - Terms of Service - Privacy Policy